Building Trust Through Transparency in Healthcare Finance with Amanda Eisel of Zelis

In this episode, Rick Hundorfean, MBA, Chief Operating Officer of MUSC Health – Charleston Division, shares how the health system is expanding access to care statewide, investing in workforce development, and advancing innovation through new facilities, partnerships, and research initiatives to improve outcomes and strengthen healthcare across South Carolina.

In this episode, Helen Figge, Chief Strategy Officer at MedicaSoft, Executive in Residence and Adjunct Professor at the Massachusetts College of Pharmacy and Health Science University, and member of the Board of Trustees at Maria College, shares practical guidance for professionals navigating healthcare IT careers. She discusses the importance of mentorship, emotional intelligence, and lifelong learning while emphasizing the irreplaceable value of human connection in an increasingly AI-driven world.This episode sponsored by MedicaSoft.

In this episode, Amanda Eisel, CEO of Zelis, shares insights from new research on how cost pressures, transparency, and technology are reshaping the healthcare financial experience. She highlights where payers, employers, and consumers see opportunities to reduce friction and build trust in a rapidly evolving system.This episode is sponsored by Zelis.

In this episode, Alan Condon, Editor-in-Chief at Becker’s Healthcare, joins Scott Becker to discuss key leadership changes at CommonSpirit Health, including the appointment of new CFO Michael Browning, and shares insights on the renewed momentum in hospital mergers and acquisitions as health systems pursue growth and resilience heading into 2026.

In this episode, Tanay Tandon, CEO of Commure, explores the next chapter of healthcare AI—from the explosive growth of ambient documentation to the rise of agentic models transforming back-office operations. He shares lessons from scaling adoption across thousands of care sites, and how the industry’s future depends on tightly integrated platforms, engineering-led innovation, and forward-deployed teams working side by side with clinicians.This episode is sponsored by Commure.

In this episode, Press Ganey CEO Pat Ryan talks with Dr. Kevin B. Churchwell, President and CEO of Boston Children’s Hospital, about building a culture of safety and trust and how transparency, a shared safety language, and daily huddles turn good intentions into measurable outcomes.This episode is sponsored by Press Ganey.

In this episode, Julian Herbert, Chief Product Officer at DoseSpot, shares how health systems can reduce friction for patients by improving affordability, choice, and transparency in pharmacy access. He discusses strategies for building trust, streamlining engagement, and keeping patients at the center of care.This episode is sponsored by DoseSpot.

This episode features Paige Twenter, Assistant Editor at Becker's Hospital Review. Twenter highlights three major healthcare stories shaping the industry today, including new H-1B visa fees and their impact on the workforce, Most Favored Nation drug pricing deals, and evolving vaccine mandates and access across the U.S.

In this episode, Scott Becker speaks with Laura Dyrda, Vice President and Editor-in-Chief at Becker’s Healthcare, about the key issues healthcare leaders are watching. Laura shares insights on workforce challenges, demographic and financial pressures, and the growing role of technology and AI, all leading up to discussions at the upcoming Becker’s CEO + CFO Roundtable.

This episode recorded live at the 10th Annual Health IT + Digital Health + RCM Annual Meeting features Brittany Cyriacks, Clinical Informatics Program Director, UCHealth. Brittany shares how UCHealth is leveraging AI and virtual nursing to improve patient outcomes, reduce mortality, and standardize care across hospitals, while offering advice on governance, change management, and avoiding technology fatigue.