Building Better Patient Experiences with Alan Dubovsky

In this episode, Alan Dubovsky, Vice President and Chief Patient Experience Officer, Cedars-Sinai, discusses improving patient experience metrics, simplifying the healthcare journey, integrating patient experience into operations, and connecting employee and patient experience.

This episode recorded live at the Becker's 11th Annual Health IT + Digital Health + RCM Conference features Danny Lee, MD, Chief Medical Informatics Officer, Johns Hopkins Medicine Community Physicians, who discusses using AI to synthesize clinical data, support real-time decision-making, reduce provider burnout, and strengthen care coordination across settings.In collaboration with Philips.

In this episode, Susan Wright, PharmD, MBA, FGSHP, Vice President of Pharmacy Services, Wellstar Health System, discusses how AI, connected data, and automation can address pharmacy workforce shortages, improve medication inventory and safety, and give pharmacists more time to focus on patient care.This episode is sponsored by BD.

In this episode, Betty Jo Rocchio, DNP, RN, CRNA, Executive Vice President and Chief Nurse Executive at Advocate Health, joins the podcast to discuss the workforce, workflows and work environment factors shaping the nursing profession. She shares insights on using flexible work hours and staffing and scheduling systems to support nurses, the retention strategies that are delivering results, and how healthcare organizations can help new graduates thrive as they begin their careers.

This episode recorded live at the Becker's 11th Annual Health IT + Digital Health + RCM Conference features Lavonia Thomas, Chief Nursing Informatics And Innovation Officer, The University of Texas MD Anderson Cancer Center, who discusses connecting patient data, strengthening care transitions, and ensuring nurses help define problems and workflows before AI and technology solutions are implemented.In collaboration with Philips.

In this episode, Michael Morgan, SVP Strategic Analysis, Community Hospital Corporation, discusses the Rural Health Transformation Program, financial pressures facing rural hospitals, and strategies involving revenue cycle, partnerships, operational efficiency, and community support to strengthen long-term sustainability.This episode is sponsored by Community Hospital Corporation.

In this episode, Amber Wood, DNP, RN, MBA, Vice President of Clinical Education & Clinical Placements, SSM Health, discusses how SSM Health is using accessible education, clinical cohorts, and leadership development to strengthen talent pipelines, improve retention, and support workforce growth.This episode is sponsored by InStride.

In this episode, Erica Rubinstein, Vice President of Patient Experience at Mount Sinai Health System, joins the podcast to discuss the patient and staff experience in ambulatory surgery and the opportunities to improve care beyond the clinical encounter. She shares insights on creating a more seamless experience for patients while also supporting staff and addressing the operational factors that shape how patients experience their care.

In this episode, Xavier de Gracia, Co-Founder, Prosper AI, discusses how AI agents automate patient calls, appointment scheduling, insurance verification and prior authorization workflows to reduce administrative burdens, prevent revenue leakage and improve practice revenue.

In this episode, Patrice Harris, MD, MA, Executive Vice President and Chief Health Impact Officer, Nemours Children's Health, discusses whole child health, kindergarten readiness, early intervention and the leadership needed to drive meaningful healthcare transformation.