Bringing Retail Agility to Healthcare Revenue Cycle: Catherine LoPresti's Vision at Hackensack Meridian

In this episode, Chris Ellis, co-founder and CEO of Thatch, joins Scott Becker to discuss how his team is transforming health benefits through ICRA (Individual Coverage Health Reimbursement Arrangements). He shares how a personal challenge with health insurance sparked the idea, how Thatch simplifies ICRA using fintech innovation, and why the shift from group plans to defined contributions is gaining traction.

In this episode, Dr. Geith Kallas, CEO and dentist at Smile Makers Dental Center, shares insights on expanding a multi-location dental organization, adopting emerging technologies like AI and 3D printing, and balancing leadership with clinical excellence in a rapidly evolving industry.

In this episode, Catherine LoPresti, VP of Professional Revenue Cycle Operations at Hackensack Meridian Health, shares how her time at Walmart Connect reshaped her approach to healthcare operations, from leveraging real-time data to empowering physicians and driving patient-centered innovation.

In this episode, Christine Woolsey, SVP and Chief Marketing & Communications Officer at Hospital Sisters Health System, shares how she's leading brand transformation, aligning marketing with business goals, and navigating post-pandemic healthcare challenges with resilience, strategy, and purpose.

In this episode, Dr. Syl Trepanier, Chief Nursing Officer at Providence, joins Laura Dyrda to share insights on building a mission-driven nursing culture, developing innovative care models like co-caring, and the critical strategies Providence is using to recruit, retain, and empower nurses for the future of healthcare.

In this episode, Dr. Zafar Chaudry, Senior Vice President and Chief Digital, AI, and Information Officer at Seattle Children’s, joins Laura Dyrda to share how his team is leveraging AI to transform pediatric care. He also reflects on evolving leadership roles in health IT, the importance of stakeholder engagement, and what it takes to drive meaningful change in a rapidly shifting healthcare landscape.

In this episode, Francesca Pregano, COO of Smile Makers Dental Center, shares how her organization is tackling workforce challenges, embracing dental tech innovations like AI, and preparing for expansion with scalable systems and strong team culture. She also offers key advice for leaders navigating the future of healthcare operations.

In this episode, Jeff Bak, President and CEO of Imagine360, discusses how his organization is innovating to make healthcare more affordable, equitable, and member-friendly. He shares insights on direct contracting, price protection, health equity efforts, and how better member engagement is driving improved outcomes.

In this episode, Dr. Sunny Bhatia, President and Chief Medical Officer of Prime Healthcare, joins Alan Condon to discuss the system’s largest acquisition to date—eight hospitals in Illinois—and shares insights on driving successful integration, strategic M&A, and the power of mission-driven growth in healthcare.

In honor of Mental Health Awareness Month, Dr. Matthew Hurford, President and CEO of Community Care Behavioral Health at UPMC, discusses how UPMC is advancing mental health support across staff, providers, and communities. He highlights practical steps to move from awareness to action and addresses pressing challenges like youth mental health and social isolation.