MetLife’s Pappas: Tech investments aim to modernize, boost life insurer’s growth

21/09/2026

AM Best Audio Podcast

0:00

27:48

MetLife’s $3.2 billion in tech investments over the past five years aim to personalize services, while driving growth and efficiency. Bill Pappas, executive vice president and head of global technology and operations, said the company’s modernization efforts are far-reaching, affecting claims, distribution, underwriting, and customer service.

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MetLife’s Pappas: Tech investments aim to modernize, boost life insurer’s growth
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MetLife’s $3.2 billion in tech investments over the past five years aim to personalize services, while driving growth and efficiency. Bill Pappas, executive vice president and head of global technology and operations, said the company’s modernization efforts are far-reaching, affecting claims, distribution, underwriting, and customer service.
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MetLife’s Pappas: Tech investments aim to modernize, boost life insurer’s growth

AM Best Audio Podcast

D'autres épisodes de "AM Best Audio Podcast"

Marsh Re’s Enoizi and Dagneau: Europe’s Growing Wildfire Threat Raises Alarm for Insurers

Descartes' Touffut: The Next Insurance Frontier Is Keeping Data Centers Powered

MetLife’s Pappas: Tech investments aim to modernize, boost life insurer’s growth

Leadenhall’s Albertini: Strategic Capital Shapes ILS Market

UIB’s Kotb: No Longer Proportional Versus Excessive Loss

Tulane Law's Gurses: Emerging Risks Test Limits of Traditional Insurance Models

VIPR's Russell: International DUAE's Look to Centralize Data Collection

Scouting for Growth's VanderLinden: Closing the Gap Between Capital Allocation, Innovative Ventures

U of St. Gallen’s Braun: Rising Storm Losses Reshape Risk Pricing in Capital Markets

AM Best: Higher Exposure to Level 3 Bonds Brings Valuation Risk for Life/Annuity Segment