J.D. Power’s Crewdson: Auto Insurers Risk Losing High-Value Customers Amid Rising Dissatisfaction

Patrick Foy, senior director of commercial insurance strategic planning, TransUnion discusses how new data reveals dramatic shifts in where and how Americans are relocating, with implications for everything from risk assessment in fast-growing Texas markets to Gen Z-targeted outreach, auto underwriting, and beneficiary tracking.

Steven Crewdson, managing director, insurance business intelligence, J.D. Power, says insurers are failing to tailor service for high-value customers, with cross-channel interactions and clear policy understanding the top satisfaction drivers of 2025.

InnSure Executive Director Charlie Sidoti discusses how NOAA’s decision to archive its billion-dollar climate disaster database could impact insurance affordability and resilience, urging insurers to share data and aid vulnerable communities.

Understanding what is in the environment is how risk managers can approach highly probable, impactful, and often overlooked cyberrisks, said Reid Sawyer, head U.S. cyber risk consulting for Marsh.

AM Best Senior Industry Research Analyst Christopher Graham discusses a new Best's Market Segment Report that finds new cyber supplementing highlights pricing difference by policy type.

NCCI’s Donna Glenn and Christine Pike discuss how their podcast brings concise updates on medical inflation, workforce dynamics and economic indicators to an industry seeking accessible, data-backed insights.

AM Best Associate Director David Blades discusses a new Best’s Market Segment Report that finds social inflation, declining reserve redundancies and rising claims severity continue to vex the MPL segment.

Eric Werkheiser, VP of professional liability and specialty programs at Nationwide E&S and Specialty, said when it comes to specialty insurance, the company will stay open-minded and explore opportunities as they come. 

Mark McGhiey, senior associate vice president of risk management & client services for Nationwide Insurance, discusses how rising driver anxiety, staffing shortages and underused safety tech are fueling distracted driving risks, and what commercial insurers can do in response.

Adrian Jones, head of underwriting and specialty retail at Acrisure, offers this advice to executives about social media in part two of a two-part interview: Don’t let anybody else do it. He also suggests a regular cadence of posts, since it improves familiarity and that leads to trust, which generates business.