S8-Ep6: Empathy, Dialogue, & a Good Mood: An Ambassador Reveals What Leaders Need in Crisis

Guest: Catherine Teitelbaum, Head of Family Trust at Amazon Your current skills can take you to surprising places. That’s the backstory for Amazon’s Head of Family Trust, Catherine Teitelbaum. It could be your story, too! Catherine started as a classroom teacher; she’s now a tech leader. And, as she tells host Maureen Metcalf, it was a natural progression…but one she never foresaw. In this episode, she shares her journey, how those skills were perfect as online companies realized they needed trust and safety programs to maintain safe spaces online for kids and families, and the lessons learned as she ascended the leadership ladder. Here's what Catherine and Maureen cover: Why authenticity might just be the most important quality any leader can have; The key lessons for trust and safety, both for online users and for your own team; and How trust is a vital bridge between company and customer, and between leader and team. Other episodes you'll enjoy: Shifting from Trusting Institutions to Trusting People with Daniele Henkel, Knight of the Order of Merit To Err Is to Innovate with Beryl Tomay, Last Mile Delivery Services lead at Amazon Digital Body Language: How to Build Trust and Connection with Erica Dhawan, author For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re onTikTok, Threads, and Twitter, too!   RESOURCES:   Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here.    Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI, or check out the Kindle version at https://amzn.to/44buVz8. The audiobook version is now available at  https://amzn.to/4dTCleZ.   Her other 10 books are available on Amazon here.    Books we’re reading for fun or personal development right now include: Covert Cows and Chick-fil-A by Steve Robinson; it’s available in hardback at https://amzn.to/460LnmQ, on Kindle at https://amzn.to/3RVXhZs, and as an audiobook at https://amzn.to/3xPjBgn. The War of Art by Steven Pressfield. Paperback = https://amzn.to/3VEl7cU, Kindle = https://amzn.to/45JGm1L, and audiobook = https://amzn.to/3RPhC2y Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4) Nerve: Lessons on Leadership from Two Women Who Went First by Martha Piper & Indira Samarasekera. Paperback (https://amzn.to/3tOtzg4) and audiobook (https://amzn.to/41OYdT5) NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.   -----------------------   OUR PODCAST TEAM:   Host & Executive Producer: Maureen Metcalf Editor & Executive Producer: Dan Mushalko Video & Graphics Editor: Devon Mushalko Ensuring Our Team Is Safe & Trustworthy: Jenna Reik Theme Music by Pavel Bekirov from Pixabay. CONNECT WITH US:  YouTube: @InnovatingLeadership  Threads: @innovativeleaders X/Twitter/Whatever New Name It Has This Week: @IL_Institute  LinkedIn: https://bit.ly/ILI-LinkedIn2  Instagram: @innovativeleader  TikTok: @innovativeleadership Website: InnovativeLeadershipInstitute.com    Loved this episode? Leave us a review and rating!  -----------------------   About Our Guest:   Catherine Teitelbaum, Head of Family Trust at Amazon, is a former educator and industry veteran with 25 years of experience in the fields of online safety, product policy, educational technology, and developing trustworthy digital products. For more than a decade, Catherine held senior positions within Yahoo!, leading the award-winning Yahooligans and Yahoo! Education products as well as global policy initiatives. Catherine was the Chief Trust & Safety Officer at ASKFm, leading the safety turnaround of the teen Q&A app, and has consulted for a variety of popular social media apps. Most recently Catherine led Trust & Safety for Twitch, Amazon’s popular live-streaming service.

Guests: Susan Cannon, Leadership Professor & Futurist, and Mike Morrow-Fox, Organizational Development & Leadership Consultant   What you know now probably won’t cut it in a few years. You need to adapt your leadership skills to succeed through the next generation – and today’s guests tell us how! Futurist Susan Cannon and consultant Mike Morrow-Fox emphasize the need for modern leaders to develop higher-order skills to navigate the complexities and rapid changes happening now…and yet to come. The keys are adaptability, cross-cultural management, and emotional intelligence. Listen now to become a forward-thinking leader able to thrive in an increasingly volatile world. Here's what Susan, Mike, & Maureen cover: Why your current skills aren’t enough to carry you into the future workplace; How you can develop those critical leadership skills now; and The evolution of leadership mindsets all these changes are creating. Produced in association with the International Leadership Association: https://ilaglobalnetwork.org.   Other episodes you'll enjoy: Prepare for the Future with Foresight with Dr. Ciela Hartanov Is Your Organization Designed for the Future with Mark Palmer & Eddie Moore The Future Is Yours to Create with Rebecca Ryan Coming Soon to a Business Climate Near You with Matthew Griffin   For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re onTikTok, Threads, and Twitter, too!   RESOURCES:   The Leadership 2050 book is available in paperback on Amazon at https://amzn.to/4gkuOHk. Susan, Mike, and host Maureen all contributed to it.   To learn more about Susan’s coaching and consulting work, dive into Vollett Executive Coaching’s website at https://vollett.com.   Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here.    Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. The Kindle version is available at https://amzn.to/44buVz8. The audiobook version is at  https://amzn.to/4dTCleZ.   Her other 10 books are available on Amazon here.    Books we’re reading for fun or personal development right now include: Covert Cows and Chick-fil-A by Steve Robinson; it’s available in hardback at https://amzn.to/460LnmQ, on Kindle at https://amzn.to/3RVXhZs, and as an audiobook at https://amzn.to/3xPjBgn. The War of Art by Steven Pressfield. Paperback = https://amzn.to/3VEl7cU, Kindle = https://amzn.to/45JGm1L, and audiobook = https://amzn.to/3RPhC2y Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4) Nerve: Lessons on Leadership from Two Women Who Went First by Martha Piper & Indira Samarasekera. Paperback (https://amzn.to/3tOtzg4) and audiobook (https://amzn.to/41OYdT5) NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.   -----------------------   OUR PODCAST TEAM:   Host & Executive Producer: Maureen Metcalf Editor & Executive Producer: Dan Mushalko Video & Graphics Editor: Devon Mushalko Joining Us on This Journey to the Past: Jenna Reik CONNECT WITH US:  YouTube: @InnovatingLeadership  Threads: @innovativeleaders X/Twitter/Whatever New Name It Has This Week: @IL_Institute  LinkedIn: https://bit.ly/ILI-LinkedIn2  TikTok: @innovativeleadership Website: InnovativeLeadershipInstitute.com    Loved this episode? Leave us a review and rating!  -----------------------   About Our Guests:   Susan Cannon, PhD, is a professor at Fielding Graduate University, and on faculty with the Conscious Business Coalition. She’s a partner with Vollett Executive Coaching, as well. As an interdisciplinary scholar-practitioner, Dr. Cannon brings 30+ years to innovation, learning, and change in human systems. Her work brings recognition as a pioneer in women’s integral leadership development, founding Kore Evolution. Work history includes engineering/senior executive positions, and patents. B.S. Engineering Physics, Texas Tech University; M.S. Chemical Engineering, Purdue University; Ph.D. Integral Studies, California Institute of Integral Studies.   Michael Morrow-Fox, MBA, EdS, has over 20 years of experience in leading technology and human resources operations. Michael has served as full-time university faculty at Capital University winning a Department of Education FIPSE Grant and George Mason Program Excellence Award, as the Director of Technology Strategy for the OhioHealth Hospitals, as the Vice President of Operations for a technology start-up serving American Express, as the Vice President of Talent Management Training and Development for the American Heart Association, and the Manager of Organizational Education for the City of Greensboro, North Carolina. Michael has held Project Management Professional (PMP) Certification since 2002, has worked on Six Sigma Black Belt initiatives since 1999 and has been a Six Sigma Green Belt since 2006. His Bachelor’s degree focused on Industrial Psychology and Employee Counseling, his MBA focus was on Organizational Leadership, his Educational Specialist Degree is in Educational Leadership, and Michael holds a Doctorate in Educational Leadership.

Guest: David Rodin, Chair and Founder of Principia & Former Co-Director of the Oxford Institute for Ethics, Law, and Armed Conflict Even the mightiest corporate juggernaut can crumble under an ethics scandal. But even minor ethics issues can taint your business – not just with PR, but in reduced employee morale, engagement, and more.   But ethics can be taught, forged, and grown throughout an organization. Guest David Rodin researches and teaches ethics for businesses and militaries, and he shares his wisdom and practical tips with host Maureen Metcalf. Here's what David and Maureen cover: The difference between ethics and customs (or corporate culture); His three basic tests to determine ethical behavior; and The lesson of the Strategic Corporal we all need to learn!   Other episodes to help you with ethical issues at work: - Do No Harm: Ethics for Leaders with Terri O’Fallon - Transformational Leadership & Ethics with Ron Riggio - How Missing Ethics Makes a Mess of Organizations with Greg Moran   For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on TikTok, Threads, and Twitter, too!   RESOURCES:   Learn more about David’s ethics firm, Principia, at https://www.principia-advisory.com.   Our host, Maureen Metcalf, posts a newsletter every week on LinkedIn. You can subscribe here.    Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI, or check out the Kindle version at https://amzn.to/44buVz8. The audiobook version is now available at  https://amzn.to/4dTCleZ.   Her other 10 books are available on Amazon here.    Books we’re reading for fun or personal development right now include: Covert Cows and Chick-fil-A by Steve Robinson; it’s available in hardback at https://amzn.to/460LnmQ, on Kindle at https://amzn.to/3RVXhZs, and as an audiobook at https://amzn.to/3xPjBgn. The War of Art by Steven Pressfield. Paperback = https://amzn.to/3VEl7cU, Kindle = https://amzn.to/45JGm1L, and audiobook = https://amzn.to/3RPhC2y Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4) Nerve: Lessons on Leadership from Two Women Who Went First by Martha Piper & Indira Samarasekera. Paperback (https://amzn.to/3tOtzg4) and audiobook (https://amzn.to/41OYdT5) NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.   -----------------------   OUR PODCAST TEAM:   Host & Executive Producer: Maureen Metcalf Editor & Executive Producer: Dan Mushalko Video & Graphics Editor: Devon Mushalko Ethically Clear-Headed at All Times: Jenna Reik Theme Music by Pavel Bekirov from Pixabay. CONNECT WITH US:  YouTube: @InnovatingLeadership  Threads: @innovativeleaders X/Twitter/Whatever New Name It Has This Week: @IL_Institute  LinkedIn: https://bit.ly/ILI-LinkedIn2  Instagram: @innovativeleader  TikTok: @innovativeleadership Website: InnovativeLeadershipInstitute.com    Loved this episode? Leave us a review and rating!  -----------------------   About Our Guest:   David Rodin is the Founder & Chair of Principia, the leading global advisory firm on organizational ethics. He is one of the world’s foremost authorities on ethics and organizational culture. His work has helped to transform the fields of organizational and military ethics, and he advises some of the world’s largest private and public organizations.   A distinguished moral philosopher, David worked for almost two decades at the University of Oxford where he was Co-Director of the Oxford Institute for Ethics, Law, and Armed Conflict and Co-Founder of the Oxford Changing Character of War program. A Rhodes Scholar from New Zealand, David began his career at Boston Consulting Group. In 2011 he was honored by the World Economic Forum as a “Young Global Leader”, recognizing the most distinguished young leaders in all fields below the age of 40.

Guests: George Papandreou, former Prime Minister of Greece, & Jorrit Volkers, Dean of Deloitte University EMEA Can you change the world? Our two guests have been doing it for years.   In the first half of this episode, former Prime Minister of Greece George Papandreou dives deep into defending democracy – and how the European Union has evolved into a model of independent nations resolving differences to band together for the common good.   Then, Deloitte’s Jorrit Volkers unveils the reasons he cofounded the company’s own university, as it gains renown for developing leaders at all levels. It ensures the international firm maintains quality leadership using the latest research – providing a solid career and growth path for managers in the process.   Produced in collaboration with the International Leadership Association: https://ilaglobalnetwork.org.   Other episodes you'll enjoy: Climate Change: Leaders in the Hot Seat with former Prime Minister of Canada, Kim Campbell Finding Peace in Conflict: Northern Ireland & Beyond with negotiator John, Lord Alderdice Growing Up Biden: Family Lessons on Leadership with presidential campaign manager Valerie Biden Owens   For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re onTikTok, Threads, and Twitter, too!   RESOURCES:   Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here.    Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI, or check out the Kindle version at https://amzn.to/44buVz8. The audiobook version is now available at  https://amzn.to/4dTCleZ.   Her other 10 books are available on Amazon here.    Books we’re reading for fun or personal development right now include: Covert Cows and Chick-fil-A by Steve Robinson; it’s available in hardback at https://amzn.to/460LnmQ, on Kindle at https://amzn.to/3RVXhZs, and as an audiobook at https://amzn.to/3xPjBgn. The War of Art by Steven Pressfield. Paperback = https://amzn.to/3VEl7cU, Kindle = https://amzn.to/45JGm1L, and audiobook = https://amzn.to/3RPhC2y Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4) Nerve: Lessons on Leadership from Two Women Who Went First by Martha Piper & Indira Samarasekera. Paperback (https://amzn.to/3tOtzg4) and audiobook (https://amzn.to/41OYdT5) NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.   -----------------------   OUR PODCAST TEAM:   Host & Executive Producer: Maureen Metcalf Editor & Executive Producer: Dan Mushalko Video & Graphics Editor: Devon Mushalko Primed for more Prime Minister Interviews: Jenna Reik CONNECT WITH US:  YouTube: @InnovatingLeadership  Threads: @innovativeleaders X/Twitter/Whatever New Name It Has This Week: @IL_Institute  LinkedIn: https://bit.ly/ILI-LinkedIn2  Instagram: @innovativeleader  TikTok: @innovativeleadership Website: InnovativeLeadershipInstitute.com    Loved this episode? Leave us a review and rating!  -----------------------   About Our Guests:   Jorrit Volkers is Dean of Deloitte University Europe Middle East Africa (DU EMEA), one of the world’s largest consulting firms, Deloitte. DU EMEA designs and delivers a world-class curriculum to develop Deloitte practitioners as trusted business advisors and leaders. Its vision, which Volkers himself exemplifies, is to “have a ‘game-changing’ impact on clients and people, and add value to every member firm by embedding a unified culture across borders, functions and levels.” With only four years of operations, under Volkers’ leadership, DU EMEA has already offered professional and leadership programs to nearly 18,000 participants. The mission is to develop the Deloitte culture, develop skills to serve clients better, and develop people. At the heart of the curriculum is the global leader framework and the seven core competencies Deloitte leaders need: living the purpose, influence, performance drive, strategic direction, talent development, competitive edge, and inspirational leadership.   As Prime Minister of Greece from 2009 to 2011, George A. Papandreou understands leading in turbulent times. A public servant for many years, he served, among other posts, as Minister for National Education and Religious Affairs and as Minister of Foreign Affairs before following in his father and grandfather's footsteps to become Greece's Prime Minister. His election to office after the devastation of the global financial crisis of 2007-2008 came with a mandate to increase transparency and reduce corruption in Greece's government while humanizing globalization and its economic effects on Greek citizens. Challenged by time and global financial markets, he made the difficult decision to implement austerity programs and cuts that appeased the Eurozone and the pressures of the global economy. For his work in 2010 of "making the best of Greece's worst year," Foreign Policy magazine named him a Top 100 Global Thinker.

Guest: Michael Morrow-Fox, Organizational Development & Leadership Consultant They say talk is cheap, but not listening can be very expensive. Yet many leaders don’t listen to their teams, especially in today’s climate of disagreements and divisiveness. So how can you have these difficult conversations, and keep your team running smoothly?   Our guest, Mike Morrow-Fox, has the answer: conversational receptiveness. It’s a four step technique that moves the needle on workplace dialogue, so the leader hears important information, and the speaker knows their voice has been heard and respected. Mike gives the details in this episode. Here's what Mike and Maureen cover: The four distinct steps to conversational receptiveness; How this can be used for any difficult conversation, from mild disagreements to full conflict resolution; and The critical role your own mood and mindset play in getting positive results in any conversation. For more expert insights on communication and conflict resolution, check these episodes: Empathy, Dialogue, & A Good Mood: An Ambassador Reveals What Leaders Need in Crisis with Ambassador Thomas Greminger & Peter Cunningham Effectively Addressing Values Conflicts with John Heiser Finding Peace in Conflict: Northern Ireland & Beyond with John, Lord Alderdice   For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, TikTok, Threads, and Twitter, too!   RESOURCES:   Our host, Maureen Metcalf, posts a newsletter every week on LinkedIn. You can subscribe here.    Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI. Her other 10 books are available on Amazon here.    Books we’re reading for fun or personal development right now include: Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4) Nerve: Lessons on Leadership from Two Women Who Went First by Martha Piper & Indira Samarasekera. Paperback (https://amzn.to/3tOtzg4) and audiobook (https://amzn.to/41OYdT5) Jilly Truit murder mysteries by Beverley McLachlin: Full Disclosure – https://amzn.to/46TxW6Q (paperback) https://amzn.to/46VDL3Q (audiobook) Denial – https://amzn.to/46YCbhs (paperback) https://amzn.to/3GJc0AA (audiobook) Women and Leadership: Journey Toward Equity by Sherylle J. Tan & Lisa DeFrank-Cole   NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.   -----------------------   OUR PODCAST TEAM:   Host & Executive Producer: Maureen Metcalf Editor & Executive Producer: Dan Mushalko Video & Graphics Editor: Devon Mushalko Brilliant Conversationalist: Jenna Reik Theme Music by Pavel Bekirov from Pixabay. CONNECT WITH US:  YouTube: @InnovatingLeadership  Threads: @innovativeleaders X/Twitter/Whatever New Name It Has This Week: @IL_Institute  LinkedIn: https://bit.ly/ILI-LinkedIn2  Instagram: @innovativeleader  TikTok: @innovativeleadership Website: InnovativeLeadershipInstitute.com    Loved this episode? Leave us a review and rating!  -----------------------   About Our Guest:   Michael Morrow-Fox, MBA, EdS, is a consultant with the Innovative Leadership Institute experienced in health care, education, banking, government, and non-profit management.   Michael has over 20 years of experience in leading technology and human resources operations, as well as several years of full-time university teaching. Michael uses this background to blend his real-world understanding with current theoretical models helping his clients reach goals beyond their current thinking.   Michael has experience managing a 50 million dollar technology budget, helping a technology startup company get off the ground, overseeing an international nonprofit organization achieve ‘best place to work’ status, and leading organizational education for a city government. Michael’s strengths are not in what area he works, but in how he helps others work. Michael’s project management, process excellence, problem-solving, and human performance management skills help companies form truly innovative strategies.   Michael has served as a full-time university faculty at Capital University winning a Department of Education FIPSE Grant and George Mason Program Excellence Award, as the Director of Technology Strategy for the OhioHealth Hospitals, as the Vice President of Operations for a technology start-up serving American Express, as the Vice President of Talent Management Training and Development for the American Heart Association, and the Manager of Organizational Education for the City of Greensboro, North Carolina. Michael has held Project Management Professional (PMP) Certification since 2002, he has worked on Six Sigma Black Belt initiatives since 1999 and has been a Six Sigma Green Belt since 2006. His Bachelor’s degree focused on Industrial Psychology and Employee Counseling, his MBA focus was on Organizational Leadership, his Educational Specialist Degree is in Educational Leadership, and Michael holds a Doctorate in Educational Leadership.   Michael is a contributing author of Innovative Leadership for Health Care, Innovative Leadership Workbook for Emerging Leaders and Managers, and the Innovative Leader Guide to Transforming Organizations.

Guests: Ambassador Thomas Greminger & Peter Cunningham (Geneva Center for Security Policy) War in Ukraine and Gaza.  Disunity on climate change. Human trafficking. Water shortages. The list of international crises is growing. So where is the leadership to solve these global crises? It seems sadly lacking, but the qualities for this new kind of leader are well studied and defined at the Geneva Centre for Security Policy (GCSP).  In this episode, GCSP's Ambassador Thomas Greminger and Peter Cunningham reveal their organisation's mission, the state of global leadership today, and the type of leadership it will take to steer us through these crises. They’re skills that can get you through your organization’s next crisis, too!   Other episodes you'll enjoy: Finding Peace in Conflict: Northern Ireland and Beyond with Lord John Alderdice Peace through Better Leaders with Mike Hardy Climate Change: Leaders in the Hot Seat with former Prime Minister Kim Campbell Nurturing Peace from the Ashes of Violence with Hyppolite Ntigurirwa & Mike Hardy   For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re onTikTok, Threads, and Twitter, too!   RESOURCES:   More information about the Geneva Centre for Security Policy is available on their website at https://www.gcsp.ch.   Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here.    Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI, or check out the Kindle version at https://amzn.to/44buVz8. The audiobook version is now available at  https://amzn.to/4dTCleZ.   Her other 10 books are available on Amazon here.    Books we’re reading for fun or personal development right now include: Covert Cows and Chick-fil-A by Steve Robinson; it’s available in hardback at https://amzn.to/460LnmQ, on Kindle at https://amzn.to/3RVXhZs, and as an audiobook at https://amzn.to/3xPjBgn. The War of Art by Steven Pressfield. Paperback = https://amzn.to/3VEl7cU, Kindle = https://amzn.to/45JGm1L, and audiobook = https://amzn.to/3RPhC2y Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4) Nerve: Lessons on Leadership from Two Women Who Went First by Martha Piper & Indira Samarasekera. Paperback (https://amzn.to/3tOtzg4) and audiobook (https://amzn.to/41OYdT5) NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.   -----------------------   OUR PODCAST TEAM:   Host & Executive Producer: Maureen Metcalf Editor & Executive Producer: Dan Mushalko Video & Graphics Editor: Devon Mushalko A Peaceful Anchor in a Chaotic World: Jenna Reik CONNECT WITH US:  YouTube: @InnovatingLeadership  Threads: @innovativeleaders X/Twitter/Whatever New Name It Has This Week: @IL_Institute  LinkedIn: https://bit.ly/ILI-LinkedIn2  TikTok: @innovativeleadership Website: InnovativeLeadershipInstitute.com    Loved this episode? Leave us a review and rating!  -----------------------   About Our Guests:   Ambassador Thomas Greminger is the Director of the Geneva Centre for Security Policy (GCSP).  He formerly served as the Secretary General of the Organization for Security and Co-operation in Europe (OSCE).  Ambassador Greminger holds a PhD in history from the University of Zurich. He is Lieutenant Colonel GS (company and battalion commander of the Swiss Armed Forces. He has authored numerous publications on military history, conflict management, peacekeeping, development, and human rights.   Peter Cunningham is Head of Leadership at GCSP, and co-founder of the Geneva Leadership Alliance, a network advancing the understanding and practice of leadership for the advancing of peace and security worldwide. Peter constantly seeks new, diverse, and innovative ways to bridge the study of leadership with the practice of leading, especially at the international level -- working across cultural, geographical, political and organisational divides.

Guests: Chris Nolan, Director/Writer, & Michael Schindler, Writer/Exec. Producer, It’s VUCA documentary Do you face uncertainty with fear…or with confidence? In the 1980s, the US military began developing the concept of VUCA: ways to deal with Volatility, Uncertainty, Complexity, and Ambiguity. Today, as change happens at an exponentially accelerating pace, anti-fragility is a key concept in not just surviving, but thriving through the chaos. VUCA experts and documentarians Chris Nolan and Mike Schindler join host Maureen Metcalf in this episode to discuss the details of anti-fragility, and the ways you can adopt this mindset for your own success. Here's what Chris, Mike, and Maureen cover: Why it’s natural to react to all this volatility with anxiety…and how you can choose not to; The three anti-fragile disciplines you can employ right now; and The BRING IT ON tool, and why it works so effectively! Binge listen to our VUCA miniseries: Facing Uncertainty: It’s VUCA with Chris Nolan Expecting the Unexpected: VUCA in Action at Red Roof with George Limbert Using Storytelling to Elevate (VUCA) Leadership with Chris Nolan The Rise of Humanness (The Role of People in an AI World) with Chris Nolan & Michael Schindler For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, TikTok, Threads, and Twitter, too! RESOURCES:   You can learn more about VUCA on several websites, including: https://itsvuca.com and https://itsvucamax.com.   The It’s VUCA documentary can be rented on Amazon at https://bit.ly/ItsVUCA. And you can pre-order their book, The Rise of Humanness, on their website: https://itsvuca.com/pre-order-the-book.   And if you’d like to check out Mike’s podcast for veterans, pop over to Podbean at https://themilitarywire.podbean.com.   Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here.    Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. The audiobook version is available now at https://amzn.to/3Vko2IW. Her other 10 books are available on Amazon here.   Books we’re reading for fun or personal development right now include: Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4) Nerve: Lessons on Leadership from Two Women Who Went First by Martha Piper & Indira Samarasekera. Paperback (https://amzn.to/3tOtzg4) and audiobook (https://amzn.to/41OYdT5) Jilly Truit murder mysteries by Beverley McLachlin: Full Disclosure – https://amzn.to/46TxW6Q (paperback) https://amzn.to/46VDL3Q (audiobook) Denial – https://amzn.to/46YCbhs (paperback) https://amzn.to/3GJc0AA (audiobook) Women and Leadership: Journey Toward Equity by Sherylle J. Tan & Lisa DeFrank-Cole   NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.   -----------------------   OUR PODCAST TEAM:   Host & Executive Producer: Maureen Metcalf Editor & Executive Producer: Dan Mushalko Video & Graphics Editor: Devon Mushalko Assistant Editor & Raconteur: Luigi Morelli Always Cool and Confident: Jenna Reik Theme Music by Pavel Bekirov from Pixabay. CONNECT WITH US:  YouTube: @InnovatingLeadership  Threads: @innovativeleaders X/Twitter/Whatever New Name It Has This Week: @IL_Institute  LinkedIn: https://bit.ly/ILI-LinkedIn2  TikTok: @innovativeleadership Website: InnovativeLeadershipInstitute.com    Loved this episode? Leave us a review and rating!  -----------------------   About Our Guests:   Chris Nolan, multi-Emmy Award-winning writer-director, author, story guru, and change consultant, and Mike Schindler, writer, host/co-executive producer, Award-winning author, Navy Veteran, and host of The Military Wire Podcast, and one of the nation’s foremost experts on veteran issues and individual/team leadership, teamed up to co-write and produce the groundbreaking documentary IT’S VUCA: The Secret to Living in the 21st Century, which features 17 of America’s top thought leaders, best-selling authors, and military experts who reveal the little-known practices used by Zen Masters, elite military teams, Olympic athletes, and the top 1% of companies to OVERCOME UNCERTAINTY, improve mental and emotional well-being, and achieve personal and professional success.

Guests: Faris Alami, CEO of International Strategic Management, & Christopher Washington, Provost & EVP for Academic Affairs at Franklin University   You already know the workplace has changed. But have workers changed?   Some have, but not enough. That’s where leaders come in. With AI, WFH, and more, work will continue changing at an ever faster pace, so leaders must provide ways for their teams to mentally retool, too. It’s called being future-fit: the ability to constantly learn new skills and certifications, and unlearn old habits and traditions.   Guests Christopher Washington and Faris Alami join host Maureen Metcalf in a robust discussion on how we can grow future-fit employees – and why it can hurt your company to wait. Produced in conjunction with the International Leadership Association. Learn more at https://ilaglobalnetwork.org.    Other episodes for the future-fit leader include: The Future-Ready Board Member with Helle Bank Jorgensen Coming Soon to a Business Climate Near You with Matthew Griffin Back to the Future…of Work with Jim Ritchie-Dunham, Suzie Lewis, & David Dinwoodie Prepare for the Future with Foresight with Dr. Ciela Haranov Be sure to check out our latest audiobook, Innovative Leadership & Followership in the Age of AI. It's available now at https://amzn.to/3Vko2IW.  Production Team: Maureen Metcalf - Host & Executive Producer Dan Mushalko - Executive Producer & Editor   About Our Guests: As Founder and CEO of ISM, Faris Alami works with international leaders and entrepreneurs on strategies and implementations, to create an empowering environment for startups and existing businesses to prosper and grow. In the course of his career, Faris has been a special advisor and Entrepreneurial Ecosystem expert with the World Bank, a Business Advisor with Goldman Sachs 10,000 Small Businesses Program, and a Mentor to MBA Students and Entrepreneurs globally.   Dr. Christopher Washington is a tireless supporter of global leadership development, designer of accessible, inclusive and relevant education, and champion for the role of universities in workforce development. He serves as the Provost and Executive Vice President for Academic Affairs for Franklin University, a private, nonprofit institution of higher education. Dr. Washington takes an active role in his local community by serving on the Board of the International Visitors Council and on the U.S. Global Leadership Coalitions Ohio Advisory Council. He currently is a member of the Forbes Nonprofit Council and is past Chair of the Board of Directors of the Washington D.C. based Global Ties U.S.

Guest: Shruti Gandhi Buckley, SVP of Hampton by Hilton & Spark by Hilton How do you survive a disaster? Or, like Hilton, how do you thrive after one? The answer is: great leadership. The COVID pandemic devastated the hospitality industry, but Hilton’s leadership adapted to this new world. As guest Shruti Gandhi Buckley reveals, the hotelier’s leadership resiliently embraced change, risk, and diversity to emerge stronger than ever. Here's what Shruti and Maureen cover: Why connecting people – your staff and your customers – is critical to success in the hospitality industry; How promoting from within and other career growth opportunities benefit the company as well as the staff; and Shruti’s own professional journey, despite potential barriers as a woman and child of immigrants. Other episodes you'll enjoy: Thrive at Hilton: Relentlessly Improving the Workplace with Laura Fuentes Leadership Is Relationships with Kvon Tucker Red Roof: Revisioning the Future with George Limbert For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re on Instagram, TikTok, Threads, and Twitter, too!   RESOURCES:   For more on Hilton, Shruti recommends checking out the company website at https://www.hilton.com/en. And to learn more about the brand she runs, surf over to https://www.hilton.com/en/brands/hampton-by-hilton.   Our host, Maureen Metcalf, posts a newsletter every week on LinkedIn. You can subscribe here.    Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI, or check out the audiobook at https://amzn.to/3Vko2IW. Her other 10 books are available on Amazon here.      Books we’re reading for fun or personal development right now include: Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4) Nerve: Lessons on Leadership from Two Women Who Went First by Martha Piper & Indira Samarasekera. Paperback (https://amzn.to/3tOtzg4) and audiobook (https://amzn.to/41OYdT5) Jilly Truit murder mysteries by Beverley McLachlin: Full Disclosure – https://amzn.to/46TxW6Q (paperback) https://amzn.to/46VDL3Q (audiobook) Denial – https://amzn.to/46YCbhs (paperback) https://amzn.to/3GJc0AA (audiobook) Women and Leadership: Journey Toward Equity by Sherylle J. Tan & Lisa DeFrank-Cole   NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.   -----------------------   OUR PODCAST TEAM:   Host & Executive Producer: Maureen Metcalf Editor & Executive Producer: Dan Mushalko Video & Graphics Editor: Devon Mushalko Assistant Editor & Raconteur: Luigi Morelli Boosting ILI’s Hospitality: Jenna Reik Theme Music by Pavel Bekirov from Pixabay. CONNECT WITH US:  YouTube: @InnovatingLeadership  Threads: @innovativeleaders X/Twitter/Whatever New Name It Has This Week: @IL_Institute  LinkedIn: https://bit.ly/ILI-LinkedIn2  TikTok: @innovativeleadership Website: InnovativeLeadershipInstitute.com    Loved this episode? Leave us a review and rating!  -----------------------   About Our Guest:   As Senior Vice President of Hampton by Hilton and Spark by Hilton, Shruti Gandhi Buckley oversees global brand strategy and integrity, with a focus on driving growth, increasing revenue, enhancing customer loyalty, and championing innovation. With more than 25 years of experience in brand management and marketing leadership, Shruti brings extensive expertise in global business management, brand strategy and analysis, guest experience, product development, consumer marketing, and public relations across a variety of industries (including food, luxury cosmetics, toys, outdoor gear, and, most recently, hospitality). She earned her B.S. in Business Administration from the University of California at Berkeley.

Guests: Cynthia Cherrey (CEO) & Mike Hardy (board chair), International Leadership Association Leadership theory is one thing; real-world leadership practice is another. But the International Leadership Association does both: taking cutting-edge leadership research from academics and incorporating them in the ILA's daily operations. Their goal is to identify and find solutions for the global challenges today’s leaders face.  They chose Geneva, Switzerland, for their 2021 international conference; the city has the largest number of multi-lateral organizations in the world.  The conference theme: Reimagining Leadership. ILA’s president/CEO Cynthia Cherrey joins board chair Mike Hardy for an overview of the conference results…and how the Association is a living laboratory for reimagining leadership. --------------------- To learn more, check out the ILA website at https://ilaglobalnetwork.org/. Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here.    Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI, or check out the Kindle version at https://amzn.to/44buVz8. Her other 10 books are available on Amazon here.      Books we’re reading for fun or personal development right now include: Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4) Nerve: Lessons on Leadership from Two Women Who Went First by Martha Piper & Indira Samarasekera. Paperback (https://amzn.to/3tOtzg4) and audiobook (https://amzn.to/41OYdT5) Jilly Truit murder mysteries by Beverley McLachlin: Full Disclosure – https://amzn.to/46TxW6Q (paperback) https://amzn.to/46VDL3Q (audiobook) Denial – https://amzn.to/46YCbhs (paperback) https://amzn.to/3GJc0AA (audiobook) Women and Leadership: Journey Toward Equity by Sherylle J. Tan & Lisa DeFrank-Cole   NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.   -----------------------   OUR PODCAST TEAM:   Host & Executive Producer: Maureen Metcalf Editor & Executive Producer: Dan Mushalko Video & Graphics Editor: Devon Mushalko   CONNECT WITH US:  YouTube: @InnovatingLeadership  Threads: @innovativeleaders X/Twitter/Whatever New Name It Has This Week: @IL_Institute  LinkedIn: https://bit.ly/ILI-LinkedIn2  TikTok: @innovativeleadership Website: InnovativeLeadershipInstitute.com    Loved this episode? Leave us a review and rating!  -----------------------   About Our Guests:   Cynthia Cherrey is President and CEO of the International Leadership Association (ILA),. Previously, she served as Vice President and Lecturer in the Woodrow Wilson School of Public and International Affairs at Princeton University. Cynthia publishes in the areas of leadership, organizational development, and higher education including co-authoring Systemic Leadership: Enriching the Meaning of our Work, co-editing ILA’s Building Leadership Bridges book series; her most recent publication is Women and Leadership around the World (co-editor). She is a Fellow at the World Business Academy and a recipient of a J.W. Fulbright Scholarship. Cynthia’s interests and research explore new ways to live, work, and lead in a knowledge driven, interdependent, global society. She consults and speaks to for-profit and non-profit organizations around the world on leadership and organizational change.   Professor Mike Hardy, CMG OBE FRSA, is Founding Director of the Centre for Trust, Peace and Social Relations at Coventry University, UK. After a distinguished career, he returned to the academic world in 2011 as Professor of Intercultural Relations at Coventry University. Mike is active with UNESCO and the UN Alliance of Civilizations; he is currently lead advisor to the World Forum for Intercultural Dialogue in Baku, the World Peace Forum in Indonesia, and directs the RISING Global Peace Forum at Coventry. Professor Hardy was awarded the OBE in 2001 for his peace-building work in the Middle East, and appointed a Companion of Honour of St Michael and St George in the Queen’s Birthday Honours for his work in Intercultural Dialogue. Mike is a trustee of The Faith and Belief Forum, the leading interfaith charity in the UK.