Unjargoned: PreService Collections, PriorAuth Bots, and Patsy Cline with Felicia Jamison

The Genesis of an Immortal Benefactor: Inside Mayo Clinic's Discovery Oasis with Steven Lester MD, Medical Director by Healthcare NOW Radio and Podcast Network - Radio and Podcasts for the Healthcare Industry

On this episode Gil welcomes Edward Marx, of Marx Advisory. Edward Marx is a former CIO of Cleveland Clinic, global health strategist, author, triathlete, and founder of Marx Advisory. Gil and Ed engage in a wide-ranging conversation about the state of health innovation worldwide. Marx pulls from his experience convening intimate roundtables of health system leaders across the United States, Europe, and beyond to identify the universal forces holding health systems back: AI hype disconnected from strategy, governance structures bloated with chiefs but starved of leaders, and a clinical workforce increasingly buried under documentation demands. He also shares the expansive vision behind his Voices of Innovation book series - which has grown from a U.S.-focused framework to a global project chronicling health innovation in Europe, Latin America, Canada, Israel, and the Middle East. And beneath all of it, a deeply personal philosophy: that the health system can only be rebuilt by leaders who have suffered enough to truly remember its humanity. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Host Matt Fisher talks to Patches Seely, Clinical Strategy & Solutions Executive, TeleTracking, about defining surges with respect to healthcare facility operations; widespread impact of surges and necessity for advance planning; ripple effect of a surge on all facility operations; benefit of advance planning and testing of surge plans; identifying trigger points for surges and using available resources to address. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Ebola, AI, and Prevention as the Real Cost Cure Two outbreaks are spreading right now, an Ebola strain with no approved vaccine and a hantavirus that crossed dozens of borders before anyone connected the dots. Both were caught late, and that lag is expensive, in lives and in dollars. Dr. Ashish Jha, former White House COVID-19 Response Coordinator and now Co-Founder and CEO of BioRadar, joins Megan Antonelli to connect early detection to the cost and quality levers health system leaders pull every day. The throughline is simple and underused: prevention is not only good medicine, it is one of the strongest cost-control strategies in healthcare. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Host Tom Testa sits down with Angel Onuoha, co-founder and CEO of Avelis Health, for a deep dive into how AI agents are reshaping payment integrity, claims auditing, and healthcare cost management.Inspired by his own experience navigating inflated medical bills after multiple knee surgeries, Angel set out to tackle one of healthcare’s biggest hidden problems: payment errors and billing complexity. The conversation explores how Avelis is using AI agents to transform summary plan documents into auditable claim rules, identify overpayments in real time, and even deploy voice AI to communicate directly with providers about denied or recouped claims.Angel also unpacks why generic large language models can be dangerous in healthcare workflows, the importance of explainability and auditability in AI systems, and how organizations must rethink PHI security, access controls, and trust when deploying AI at scale. Angel shares his perspective on why today’s payment integrity ecosystem suffers from misaligned incentives — and why AI may finally give TPAs and self-funded employers the tools to proactively reduce waste without adding administrative burden.If you want to understand where AI in healthcare is moving beyond hype and into real operational impact, this is a conversation you won’t want to miss.This episode is sponsored by zakipoint Health. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

From Manual Entry to Smarter Charge Capture AI-enabled charge capture can reduce manual work, but the real value comes when technology and billing expertise work together to improve accuracy, speed, and claim quality. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

S1E12: The Operational AI Opportunity Hospitals Are Missing, with Rom Eizenberg, Chief Revenue Officer and Head of Product Innovation at Kontakt.io On this episode, host Dr. Heather Bassett welcomes Rom Eizenberg, Chief Revenue Officer and Head of Product Innovation at Kontakt.io, to explore a blind spot in healthcare AI investment: while clinical technologies have attracted enormous attention and funding, the operational infrastructure supporting care delivery has been largely overlooked. Rom explains how Kontakt.io combines real-time location systems (RTLS) with AI to solve the core hospital challenge of matching supply — staff, equipment, and space — with patient care demand in real time. He describes how machine-generated RTLS data, layered with EMR records, enables hospitals to move from reactive coordination to predictive workflow management, anticipating needs like having the right equipment in the right unit before a patient arrives. Rom and Dr. Bassett also dig into the evolution from predictive machine learning to agentic AI — systems that don't just flag problems but reason through them and rewrite workflows when standard processes break down. And in a conversation that will resonate with anyone thinking carefully about AI's role in the workforce, Rom makes the case that agentic AI in healthcare looks less like replacement and more like the arrival of the spreadsheet: a tool that made accountants more productive, more numerous, and more valuable. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Episode 10: Pre-Service Collections, Prior-Auth Bots, and Patsy Cline w/Felicia Jamison On this episode hosts Angie Shin and Dave Smith engage with Felicia Jamison, the Director of Revenue Cycle at Permian Regional Medical Center, a rural hospital in Andrews, Texas. Felicia shares insights on centralized scheduling, upfront estimates vs back-end billing, keeping families informed during surgeries without pulling nures from bedsides, and where agentic AI fits in engaging with patients. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Host Ericka Adler is joined by Roetzel shareholder Jonna Eimer to discuss letters of intent (LOIs) in health care transactions and the common misunderstandings that can arise before a deal reaches the final agreement stage. The episode explores what health care providers should understand before signing an LOI, which terms are most important to address early, and how due diligence can shape the final transaction. Ericka and Jonna also discuss the importance of working with trusted legal and financial advisors, managing expectations throughout the process, and avoiding common pitfalls between signing an LOI and closing a deal. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

How Do Clinicians & Patients Feel About Prior Auth? Lynne Nowak, Chief Data and Analytics Officer, at Surescripts, shares highlights from their research on how clinicians feel about prior authorization, her point of view on responsible AI, and how it all ties back to better experiences for patients and clinicians.  All that, plus the Flava of the Week about Whoop partnering with HealthEx to offer clinician access. How does this signal the move from performance wearable to health intelligence platform, and and should we offer wearables a bigger seat at the table when building the consumer constellation of care?  Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/