AI Amplified: The Operational AI Opportunity Hospitals Are Missing, with Rom Eizenberg

S1E12: The Operational AI Opportunity Hospitals Are Missing, with Rom Eizenberg, Chief Revenue Officer and Head of Product Innovation at Kontakt.io On this episode, host Dr. Heather Bassett welcomes Rom Eizenberg, Chief Revenue Officer and Head of Product Innovation at Kontakt.io, to explore a blind spot in healthcare AI investment: while clinical technologies have attracted enormous attention and funding, the operational infrastructure supporting care delivery has been largely overlooked. Rom explains how Kontakt.io combines real-time location systems (RTLS) with AI to solve the core hospital challenge of matching supply — staff, equipment, and space — with patient care demand in real time. He describes how machine-generated RTLS data, layered with EMR records, enables hospitals to move from reactive coordination to predictive workflow management, anticipating needs like having the right equipment in the right unit before a patient arrives. Rom and Dr. Bassett also dig into the evolution from predictive machine learning to agentic AI — systems that don't just flag problems but reason through them and rewrite workflows when standard processes break down. And in a conversation that will resonate with anyone thinking carefully about AI's role in the workforce, Rom makes the case that agentic AI in healthcare looks less like replacement and more like the arrival of the spreadsheet: a tool that made accountants more productive, more numerous, and more valuable. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/