How Specialty Practices Use AI for Revenue Cycle Management and Streamlining Workflow with Rusty Frantz Nextech TRANSCRIPT

Amir Nardimon, Founder and CEO of deliverz ai,  has developed a vendor-agnostic orchestration platform that manages autonomous robots and human transporters through a centralized system to reduce delivery times and optimize operations in hospital environments. This approach emphasizes human-robot interaction and identifying the unique environment of each hospital. Logistics directly impact patient care and outcomes, nursing efficiency, administrative burden, and resource use, so they require predictable, accurate information and action to support the hospital's core mission. Amir explains, "Hospitals, in general, are a very chaotic environment. First of all, there are a lot of items moving back and forth from point A to point B. Most of it is handled manually today, from actually getting from point A to point B with whatever you are carrying to the audit trail, which is usually notebooks and just writing down that it arrived at some point in time. And the fact that most of the corridors are very human-dense environments, with people on the spectrum from very happy to very sad or very angry. For us, dealing with the hospital environment and proving that we can do what we promise to do- which is the orchestration layer and the optimization and bringing efficiency into the hospitals in that environment- makes us very confident that we can bring it anywhere that deals with these kinds of challenges, from industrial to other verticals, mainly any vertical that has something moving from point A to point B." "I think, historically, hospitals have been doing great jobs digitizing the entire EMRs, and they have good technology right now that can tell you that the medication is ready or the specimen is ready. But at the end of the day, it actually needs to move from one place to another in a reliable, predictable way in that chaotic, ever-changing priorities and SLAs. And for us, understanding that, we need to look at the bigger picture. It's not just actually moving things from A to B, but actually understanding what needs to move, when it needs to move, who needs to move it, and how it is actually being moved."  "If it's autonomous robots transporting logistics personnel around the hospital, or any other autonomous vehicle that will be introduced, from drones to whatever is next, it's the realization that you need a top-layer orchestration intelligence platform that can actually understand it. It needs to be the brain of the hospital so everything is predictable and frees up staff time when it's needed." #deliverzai #HospitalAutomation #MedicationDelivery #HealthcareLogistics #AIMedicine #HospitalEfficiency #SmartHospitals #PatientCare #PhysicalAI #OrchestrationPlatform #HealthcareAI #DigitalHealth #HospitalTechnology #CancerCare #HumanRobotCollaboration #MedTech #HospitalIntelligence #DigitalTwin #PredictiveHealthcare #HealthcareInnovation deliverz.ai Listen to the podcast here

Amir Nardimon, Founder and CEO of deliverz ai,  has developed a vendor-agnostic orchestration platform that manages autonomous robots and human transporters through a centralized system to reduce delivery times and optimize operations in hospital environments. This approach emphasizes human-robot interaction and identifying the unique environment of each hospital. Logistics directly impact patient care and outcomes, nursing efficiency, administrative burden, and resource use, so they require predictable, accurate information and action to support the hospital's core mission. Amir explains, "Hospitals, in general, are a very chaotic environment. First of all, there are a lot of items moving back and forth from point A to point B. Most of it is handled manually today, from actually getting from point A to point B with whatever you are carrying to the audit trail, which is usually notebooks and just writing down that it arrived at some point in time. And the fact that most of the corridors are very human-dense environments, with people on the spectrum from very happy to very sad or very angry. For us, dealing with the hospital environment and proving that we can do what we promise to do- which is the orchestration layer and the optimization and bringing efficiency into the hospitals in that environment- makes us very confident that we can bring it anywhere that deals with these kinds of challenges, from industrial to other verticals, mainly any vertical that has something moving from point A to point B." "I think, historically, hospitals have been doing great jobs digitizing the entire EMRs, and they have good technology right now that can tell you that the medication is ready or the specimen is ready. But at the end of the day, it actually needs to move from one place to another in a reliable, predictable way in that chaotic, ever-changing priorities and SLAs. And for us, understanding that, we need to look at the bigger picture. It's not just actually moving things from A to B, but actually understanding what needs to move, when it needs to move, who needs to move it, and how it is actually being moved."  "If it's autonomous robots transporting logistics personnel around the hospital, or any other autonomous vehicle that will be introduced, from drones to whatever is next, it's the realization that you need a top-layer orchestration intelligence platform that can actually understand it. It needs to be the brain of the hospital so everything is predictable and frees up staff time when it's needed." #deliverzai #HospitalAutomation #MedicationDelivery #HealthcareLogistics #AIMedicine #HospitalEfficiency #SmartHospitals #PatientCare #PhysicalAI #OrchestrationPlatform #HealthcareAI #DigitalHealth #HospitalTechnology #CancerCare #HumanRobotCollaboration #MedTech #HospitalIntelligence #DigitalTwin #PredictiveHealthcare #HealthcareInnovation deliverz.ai Download the transcript here

Rusty Frantz, CEO of Nextech, provides a comprehensive platform that helps independent specialty practices build stronger operations, protect against cybersecurity threats, and improve patient outcomes.  Specialty practices face unique challenges compared to general medicine and demand more sophisticated AI solutions.  By handling administrative activities through intelligent automation, practices can focus resources on patient care rather than financial and documentation requirements and become more competitive with larger health systems. Rusty explains, "Independent practices, interestingly enough, face many of the same demands from a complexity standpoint that large healthcare organizations do. Whether that's recruiting staff, negotiating with insurers, managing cybersecurity, collecting payments, they've got to do all of that while also delivering care. They don't have large administrative departments as you see in health systems. These are folks that are out there in the community running a small business that also happens to provide the important care that all of us depend on." "So what we do is we bring the entire platform of software and solutions and services necessary for our clients to run their business. Whether it's supporting the time that you spend with your provider in the little room, going through documentation and making sure we're capturing the clinical encounter effectively, or it's all the way at the front end when you first call in for an appointment, we will help with the self-scheduling and appointment scheduling. " #Nextech #RustyFrantz #AgenticAI #HealthcareAI #EHR #ElectronicHealthRecords #HealthIT #HealthTech #SpecialtyCare #IndependentPractices #PhysicianAutonomy #ClinicalWorkflows #PracticeManagement #PracticeAutomation #HealthcareInteroperability #RevenueCycleManagement #PatientAccess #PatientEngagement #PhysicianBurnout #DigitalHealth #AIinHealthcare #MedicalInnovation #HealthcareLeadership nextech.com Listen to the podcast here

Rusty Frantz, CEO of Nextech, provides a comprehensive platform that helps independent specialty practices build stronger operations, protect against cybersecurity threats, and improve patient outcomes.  Specialty practices face unique challenges compared to general medicine and demand more sophisticated AI solutions.  By handling administrative activities through intelligent automation, practices can focus resources on patient care rather than financial and documentation requirements and become more competitive with larger health systems. Rusty explains, "Independent practices, interestingly enough, face many of the same demands from a complexity standpoint that large healthcare organizations do. Whether that's recruiting staff, negotiating with insurers, managing cybersecurity, collecting payments, they've got to do all of that while also delivering care. They don't have large administrative departments as you see in health systems. These are folks that are out there in the community running a small business that also happens to provide the important care that all of us depend on." "So what we do is we bring the entire platform of software and solutions and services necessary for our clients to run their business. Whether it's supporting the time that you spend with your provider in the little room, going through documentation and making sure we're capturing the clinical encounter effectively, or it's all the way at the front end when you first call in for an appointment, we will help with the self-scheduling and appointment scheduling. " #Nextech #RustyFrantz #AgenticAI #HealthcareAI #EHR #ElectronicHealthRecords #HealthIT #HealthTech #SpecialtyCare #IndependentPractices #PhysicianAutonomy #ClinicalWorkflows #PracticeManagement #PracticeAutomation #HealthcareInteroperability #RevenueCycleManagement #PatientAccess #PatientEngagement #PhysicianBurnout #DigitalHealth #AIinHealthcare #MedicalInnovation #HealthcareLeadership nextech.com Download the transcript here

Dr. Jason Tibbels, Chief Medical Officer at Lantern, discusses how healthcare quality measurement has evolved and why specialty care providers need to use patient-reported outcome tools to provide real-time feedback for continuous clinical improvement.  The challenge is to determine whether procedures are clinically appropriate and effective, capture what matters to patients, and document side effects that may occur. Jason draws on his experience at Teledoc Health establishing virtual care quality standards to suggest similar regulatory battles ahead for AI in medicine and the use of AI tools to catch critical details human review alone might miss. Jason explained, "Lantern is the leading specialty care platform for three main areas: surgery, infusion therapy, and cancer care management. It's available through employers, union health funds, and, more recently, even through health plans. And these three categories make up about 50% of employer healthcare spend. So we address that spend by connecting employees, members, or patients with very high-quality care, close to home, at materially lower costs. And today we support about 12 million growing members across about a thousand employers nationwide."   "To me, the modern history of the healthcare quality movement started around the turn of the century. The big To Err Is Human report came out, which at the time estimated that medical mistakes were killing somewhere around a hundred thousand Americans a year, which is like a jet plane crashing every day. A couple of years later, the blueprint for how we should think about quality came out to address safety and effectiveness and patient-centeredness and equity and other domains. And it kind of became the blueprint, but over the next decade, it was really about building report cards. We started seeing hospitals share publicly reported infection rates and a lot of process and infrastructure measures. Around 2012 or so, Medicare started trying to tie payment to those numbers." #LanternCare #HealthcareQuality #PatientReportedOutcomes #HealthTech #AIinHealthcare #ValueBasedCare #SurgeryQuality #SurgicalOutcomes #DigitalHealth #ClinicianInnovation lanterncare.com  Listen to the podcast here

Dr. Jason Tibbels, Chief Medical Officer at Lantern, discusses how healthcare quality measurement has evolved and why specialty care providers need to use patient-reported outcome tools to provide real-time feedback for continuous clinical improvement.  The challenge is to determine whether procedures are clinically appropriate and effective, capture what matters to patients, and document side effects that may occur. Jason draws on his experience at Teledoc Health establishing virtual care quality standards to suggest similar regulatory battles ahead for AI in medicine and the use of AI tools to catch critical details human review alone might miss. Jason explained, "Lantern is the leading specialty care platform for three main areas: surgery, infusion therapy, and cancer care management. It's available through employers, union health funds, and, more recently, even through health plans. And these three categories make up about 50% of employer healthcare spend. So we address that spend by connecting employees, members, or patients with very high-quality care, close to home, at materially lower costs. And today we support about 12 million growing members across about a thousand employers nationwide."   "To me, the modern history of the healthcare quality movement started around the turn of the century. The big To Err Is Human report came out, which at the time estimated that medical mistakes were killing somewhere around a hundred thousand Americans a year, which is like a jet plane crashing every day. A couple of years later, the blueprint for how we should think about quality came out to address safety and effectiveness and patient-centeredness and equity and other domains. And it kind of became the blueprint, but over the next decade, it was really about building report cards. We started seeing hospitals share publicly reported infection rates and a lot of process and infrastructure measures. Around 2012 or so, Medicare started trying to tie payment to those numbers." #LanternCare #HealthcareQuality #PatientReportedOutcomes #HealthTech #AIinHealthcare #ValueBasedCare #SurgeryQuality #SurgicalOutcomes #DigitalHealth #ClinicianInnovation lanterncare.com Download the transcript here

Ross Donahue, Chief Administrative Officer at Guardian Recovery,  highlights the dangerous gap between the time veterans request medical treatment, particularly for mental health and substance abuse issues, and actually receiving the necessary care. Guardian Recovery is addressing the need to treat mental health crises by deploying a 24/7 response with availability of beds and in partnership with other community service providers. Ross emphasizes that veterans are a diverse community, often with multimorbidities, and that reducing delays in accessing care could save lives and prevent cascading consequences. Ross explains, "I think you were spot on with your statement right there, as the veterans are just a great example of an existing problem for every patient: they have a diagnosis, they have a referral, but struggle with getting access to the treatment that they need. So the veterans are a unique population to look at because of the access that they have within the VA system and the mission of the VA system, which is ultimately to help every veteran in need."   "So, the combination of those makes it uniquely frustrating and uniquely poignant to take a look at. The veterans in particular have specialized needs. So, understanding the PACT Act that recently came out, there may be significant toxic exposure, and what those were too, would allow the VA system to deliver some pretty targeted treatment for issues of that nature. Understanding the dynamics of war and combat and associated mental health issues, PTSD, substance abuse, again, allows for very targeted treatment."    #GuardianRecovery #VeteranHealth #MentalHealth #SUDRecovery #HealthcareLeadership #PACTAct #CommunityCare #CrisisResponse #GuardianRecovery #HealthcareAdvocacy #PopulationHealth #VeteransAffairs guardianrecovery.com  Listen to the podcast here

Ross Donahue, Chief Administrative Officer at Guardian Recovery,  highlights the dangerous gap between the time veterans request medical treatment, particularly for mental health and substance abuse issues, and actually receiving the necessary care. Guardian Recovery is addressing the need to treat mental health crises by deploying a 24/7 response with availability of beds and in partnership with other community service providers. Ross emphasizes that veterans are a diverse community, often with multimorbidities, and that reducing delays in accessing care could save lives and prevent cascading consequences. Ross explains, "I think you were spot on with your statement right there, as the veterans are just a great example of an existing problem for every patient: they have a diagnosis, they have a referral, but struggle with getting access to the treatment that they need. So the veterans are a unique population to look at because of the access that they have within the VA system and the mission of the VA system, which is ultimately to help every veteran in need."   "So, the combination of those makes it uniquely frustrating and uniquely poignant to take a look at. The veterans in particular have specialized needs. So, understanding the PACT Act that recently came out, there may be significant toxic exposure, and what those were too, would allow the VA system to deliver some pretty targeted treatment for issues of that nature. Understanding the dynamics of war and combat and associated mental health issues, PTSD, substance abuse, again, allows for very targeted treatment."    #GuardianRecovery #VeteranHealth #MentalHealth #SUDRecovery #HealthcareLeadership #PACTAct #CommunityCare #CrisisResponse #GuardianRecovery #HealthcareAdvocacy #PopulationHealth #VeteransAffairs guardianrecovery.com Download the transcript here

Andy Parham, Chief Executive Officer at Brado AI,  has developed an AI platform that acts as an orchestration layer between patient demand and health system capacity.  The platform uses conversational AI and precision routing to match patients to the appropriate provider, reducing time to reaching the correct treatment. Utilizing this approach also provides an opportunity to optimize the use of existing clinical resources, enabling providers to work more productively without requiring additional hiring or infrastructure. Andy explains, "We think of our platform as the orchestrator layer that sits between demand for healthcare and supply. When we talk about the demand side, we observe that demand is very unstructured. To your point about a person going a long time dealing with symptoms, not knowing exactly what's happening and not knowing where to turn, that's where we meet people. What we have found is that we're able to significantly reduce the time it takes for a person to get to the right care."   "Also from a health system perspective, we're able to reduce the number of consultations before seeing the right provider. One of our clients, I was speaking with one of the chief operating officers of one of the health systems that we work with, and in our first year of deployment, he told me that we've reduced the number of consultations before seeing the right provider and getting the right care by 4X in the first year."  #BradoAI #DigitalHealth #HealthIT #PatientAccess #HealthcareInnovation #HealthcareAI #PatientEngagement #HealthTech #ProviderSatisfaction #PrecisionRouting #CapacityOptimization brado.ai Listen to the podcast here

Andy Parham, Chief Executive Officer at Brado AI,  has developed an AI platform that acts as an orchestration layer between patient demand and health system capacity.  The platform uses conversational AI and precision routing to match patients to the appropriate provider, reducing time to reaching the correct treatment. Utilizing this approach also provides an opportunity to optimize the use of existing clinical resources, enabling providers to work more productively without requiring additional hiring or infrastructure. Andy explains, "We think of our platform as the orchestrator layer that sits between demand for healthcare and supply. When we talk about the demand side, we observe that demand is very unstructured. To your point about a person going a long time dealing with symptoms, not knowing exactly what's happening and not knowing where to turn, that's where we meet people. What we have found is that we're able to significantly reduce the time it takes for a person to get to the right care."   "Also from a health system perspective, we're able to reduce the number of consultations before seeing the right provider. One of our clients, I was speaking with one of the chief operating officers of one of the health systems that we work with, and in our first year of deployment, he told me that we've reduced the number of consultations before seeing the right provider and getting the right care by 4X in the first year."  #BradoAI #DigitalHealth #HealthIT #PatientAccess #HealthcareInnovation #HealthcareAI #PatientEngagement #HealthTech #ProviderSatisfaction #PrecisionRouting #CapacityOptimization brado.ai Download the transcript here