Ep 155: AI in Dentistry with Mango Voice

In just 5 years, Dr. Milton Cook has grown his dental practice from 1 to 5 locations (and is in the process of buying number 6). Over the years, he has built up an amazing leadership team that supports his growing enterprise and he's transitioned from a full-time dentist to a true CEO.  He's growing quickly and sustainably, with high-performing team members who can make decisions for each location, freeing him up to focus on the big picture. He's now able to serve his community in a bigger way and is building a lasting legacy in Virginia. Today, he's joining us on the podcast to share a behind-the-scenes look at his practice and answer some common questions about expansion. If you dream of owning multiple locations, this episode is a must-watch. As mentioned in the episode, our quarterly practice growth retreat is coming up in Las Vegas! If you're interested in a complimentary guest pass, just complete this quick form here and we'll get your ticket confirmed: https://www.theteamtraininginstitute.com/guest 

AI is in the headlines every day, but what do these new advancements mean for dentistry? Today on the podcast, Dr. John and Wendy are joined by Richard May and Quin Briggs of Mango Voice to talk about how they're using AI technology to improve phone answering and conversions in dental offices. With AI call answering, analysis, and note-taking, they're not only creating a more positive experience for patients who call, they're helping front desk teams balance competing administrative tasks, schedule more appointments, and accomplish more throughout the day. With Mango Voice, AI doesn't replace your team, it enhances your team, and allows your practice to grow and thrive with fewer mistakes and less hassle. Catch today's episode to learn how Mango is utilizing AI and transforming the patient experience in dental practices. Click here to learn more about Mango: www.mangovoice.com 

How much business success can realistically come from a single-doctor dental practice? After all, there are only so many hours in a week to see patients. How does this impact your exit options when you decide to retire or sell your practice? And, what are your options if you've reached this ceiling? Dr. John Meis and Wendy Briggs are sitting down to tackle these questions. In this episode, you'll learn where performance tends to plateau, what it means for the business, and what's next for practices like this. If you're the solo doctor in your practice, it's important to know how to position your business for maximum value and build your asset to its fullest potential. Don't miss this important episode. PLUS, in this episode, Dr. John and Wendy mention our upcoming practice growth retreat in Las Vegas! If you're interested in attending this event as a guest, you can request a complimentary ticket here: https://www.theteamtraininginstitute.com/guest 

We have 2 special guests on the podcast today, Dr. Vincent Mariano and Dr. Lisa Emirzian. They are the owners of a 3-location group practice, EMA Dental in Northampton, MA. They're joining leaders at The Team Training Institute to share a behind-the-scenes look at how they've grown their hygiene production by $1 million in just one year. They're also sharing how they've supported their team through this incredible growth and change, adopting new hygiene systems, new mindsets around care, and new ways of interacting with patients. When everyone learns together, progress is faster and more sustainable. There's so much to learn from this group practice and we're so proud to showcase their results.  For more information about our approach to hygiene, click here: https://www.theteamtraininginstitute.com/hygiene 

Happy Halloween from The Team Training Institute! In this special Halloween episode, Wendy and Dr. John are sitting down to share some of the scariest things they've seen in dental practices throughout their careers. From insurance mishandling to embezzlement to marketing disasters, you'll hear about some of the most embarrassing and damaging things dentists and teams have dealt with.  Let this episode be a cautionary tale of what to avoid as you're running your business. And from all of us at The Team Training Institute, we hope you have a fun and safe Halloween!

Smooth, quick patient financing allows more patients to move forward with the care they need. One of the best ways to complete more diagnosed treatment is to provide better financing options. Years ago, patient financing meant difficult approvals, lots of paperwork, and a low success rate. Patients needed to have a high credit score to qualify, and most were denied, creating uncomfortable moments for dental teams and frustration for patients. With the help of technology and industry-wide data, Sunbit has made this process much easier, allowing 9 out of 10 patients to get approved (all in about 20 seconds with a few clicks of an iPad). Jay Letwat is joining us as a guest on the podcast today from Sunbit to share how their service makes patient financing ultra-simple. If you don't currently offer patients quick, easy financing options, it's time to consider adding it. When patients have more flexibility in their payments, they can say yes to the care they need and everybody wins.   Learn more about Sunbit here: https://sunbit.com/

In this milestone episode, we invited dental practice owners from across our community to join us live and share what has been most impactful for their practice growth. You'll hear from dentists with a wide variety of practices as they share what has made the biggest difference for them. In this episode, we talked about everything from profitability to teamwork to comprehensive preventative care. Don't miss this packed episode. Thank you to everyone who was a part of this live recording, we're SO honored to have hosted The Double Your Production Podcast for 150 episodes. Thanks for tuning in, we're looking forward to many more episodes!

On the podcast today, we're talking about money. Specifically, we're talking about the role production plays in a dental practice.    How important is production? If the owner-dentist is talking a lot about production, is that a sign of greed or possible over-diagnosing? A dental practice is a business, and money plays a role, but how does that factor into patient care and the overall practice atmosphere?   Production isn't everything, but it is important to the survival and performance of the practice. So how much should teams be focusing on it?   We're diving into this hot topic in today's episode, so don't miss it!

Team compensation can be an emotionally-charged topic in any dental office. With wages rising and profits shrinking, this can put doctor-owners in a tough spot when determining a fair pay structure.   Today, Kellie Black is joining Wendy Briggs on The Double Your Production Podcast to share how to best handle compensation in the practice.   In this episode, you'll learn: How to determine the market rate for your area (and the pros and cons of meeting or exceeding that rate) How to introduce activity bonuses periodically to energize the team and incentivize top performance The best ways to respond to team members who ask for a raise What to do when team members are frustrated by the compensation of others

Most dentists are taking on too many things in the practice. They see patients every day, manage the team, and operate the business, all of which could be full time jobs. This overload often leads to burnout and causes practice growth to hit a ceiling, but delegation isn't always easy. Do any of these sound familiar? "The team is already working so hard, I can't ask them to take on any more." "By the time I teach someone else how to do this, I could have just done it myself." "This project is too sensitive to give to a team member, it can only be done by me." When delegation is done right, time is saved, team members are more satisfied in their roles, and the practice can grow more quickly. In this episode, Dr. John Meis and Wendy Briggs are sharing their tips for delegation and clearing the way for stronger team dynamics. In the episode, Wendy highlights some of our upcoming events. We hope to see you at one of these retreats or workshops. See our full calendar here: https://www.theteamtraininginstitute.com/events