How to Regain Customer Trust Part 1

5.3.2024

The Auto Hub Show

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1:01:29

As Amazon, Carvana, Carmax, Tao Cars, BYD, Tesla and others strive to change the customer buying process for the better in 2024, the question is how do Dealers rebuild the trust with customers moving forward.

Don't miss Part 1 of this two-part series on Customers and how we can change their experience for the better in 2024.

Our "Special Guests" will be:
Bill Camastro
Don Friedman
Matt Growden

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Ian and Jeff

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WEBVTT

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and now here we go

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Three, two, one.

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Thank you.

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me me

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Just wanted to take a minute

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to talk about Larry Feltman,

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Career Changers USA.

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Larry and I have been

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working together for about

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the last 12 years now.

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And anything I've ever

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needed as far as recruiting, training,

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Larry's been right there.

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Larry's got me salespeople.

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He's got me managers.

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He's got me technicians,

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even through the toughest

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times in the industry.

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And he is just the kind of

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guy who's going to tell you

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exactly what's on his mind.

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He's going to tell you

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exactly what he thinks.

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But Larry also has the

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expertise to back it up.

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When he was in the dealership world,

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he was a top performer.

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And that's really important to my staff,

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especially as it pertains to training.

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A lot of people can come in

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and teach out a textbook.

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But Larry has real world

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experience dealing with cust