Creating Workplace Problem Solvers

“There are a number of leadership teams out there who feel that they can buy a QMS system in a box. And unfortunately, that's not far off the truth.”Join Director Consultant Warren Knight as he explores what it takes to weave quality into everyday work, from leadership and shared objectives to the relationship between quality management and Lean Six Sigma.Could connecting those pieces be the difference between having pockets of improvement and quality becoming part of how your whole organisation works? More resources:Quality Management Systems and Their Vital Role in Improvement5 Things That Quality Is (and Isn’t): A Guide for PractitionersQuality in Action More from PMI:Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarFollow us on LinkedInTake your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >>Explore Distance Learning >>

You know your improvement project needs someone's support. They don't know you, they're busy, and you're about to ask for their time. So where do you start? Consultant Alex Gumery explores the often-overlooked skill of gaining entry with new stakeholders, sharing practical lessons from his own improvement journey. From understanding what matters for the other person, to building trust over time, he reveals why successful engagement is rarely won in a single conversation, and how a thoughtful approach can turn initial scepticism into lasting collaboration.More resources:How to Start Your Improvement HabitThe Who, the Why and the How of Engaging StakeholdersThe Importance of Great Stakeholder Engagement to Power Improvement More from PMI:Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarFollow us on LinkedInTake your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >>Explore Distance Learning >>

If improvement is everyone's responsibility, why does problem solving so often end up belonging to a select few?Consultant Niall Coney explores what stops people taking ownership of improvement, including barriers within systems, measures and management habits that often go unseen. Drawing on first-hand experience, he shares how organisations can create the conditions for problem solving to spread, so that spotting issues, taking action and driving change become part of everyday work.More resources:AI For Smarter Problem SolvingLean Thinking is About Abnormailty at a GlanceGoing to Gemba More from PMI:Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarFollow us on LinkedInTake your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >>Explore Distance Learning >>

Improvement and quality often share the same goals, yet in many organisations they operate in separate worlds, with one focused on projects and change, and the other on control and compliance. But what if that divide is limiting your ability to embed lasting improvement?Join Director Consultant Warren Knight as he explores the connection between Continuous Improvement and Quality Management, challenging common assumptions and revealing why a well-designed QMS may have far more to offer than many improvement practitioners realise.More resources:5 Things That Quality Is (and Isn’t): A Guide for PractitionersControl Charts: Walter Shewhart’s Gift to QualityQuality in Action: On-Demand Webinar More from PMI:Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarFollow us on LinkedInTake your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >>Explore Distance Learning >>

How confident are you that your team sees the process the same way you do?You might view flowcharting as a drawing exercise, but in reality, it’s a thinking tool. A framework for helping teams explore messy processes to reveal what people assume, what they disagree on, and what they’ve never properly surfaced.Drawing on his own improvement project experience, Senior Consultant, Mark Allison talks through three levels of flowcharting that help improvement practitioners move from high-level clarity into the deeper issues sitting in handoffs, rework, and unclear ownership.More resources:5 Flowchart Challenges You’ll Want Your Team to Know AboutHow To Get The Best Out Of Your Improvement TeamAgile & Lean Six Sigma in Action: An Improvement Project Case Study More from PMI:Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarFollow us on LinkedInTake your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >>Explore Distance Learning >>

ADKAR is familiar territory for many improvement practitioners. Awareness, desire, knowledge, ability, reinforcement… a neat pathway to guide people through change. But what happens when you’ve ticked every box and adoption still falls short?Join Laurence Restarick as he invites you to step back, think system-wide, and see change through a different lens, as he reframes ADKAR from a checklist to a diagnostic tool. Because sometimes resistance has less to do with people themselves, and more to do with the system they’re working within. More resources:Systems Thinking From a Leadership PerspectiveThe Response to Change ModelStruggling to Drive Change? More from PMI:Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarFollow us on LinkedInTake your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >>Explore Distance Learning >>

You understand the theory. You care about making things better. What comes next is finding a practical way to build improvement into the flow of your everyday work.Join Consultant Alex Gumery as he shares what it takes to build your improvement habit, starting with how a willingness to notice work differently can unlock confidence and momentum. There’s thoughtful guidance on involving others, aligning improvement to what matters most, and shaping a routine that works in the reality of busy roles. An encouraging listen for anyone ready to turn everyday curiosity into lasting habits.More resources:PDSA and Disconfirming EvidenceOur Improvement Toolbox – FlowchartsTransform Your Problem Solving Mindset More from PMI:Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarFollow us on LinkedInTake your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >>Explore Distance Learning >>

Why is it that some organisations default to firefighting while others think their way to breakthrough performance?   Join us as Consultant Niall Coney introduces Toyota Kata; the patterns of behaviour that underpin real problem solving cultures. Habits so familiar they blend into the background, yet powerful enough to change how teams learn, lead and improve.  It might just prompt you to look at the routines shaping your own team’s thinking. More resources:PDSA Your Work, Your Project, Your ProgrammeOperational Excellence Insights with Marvin Cooke of Toyota Motor EuropeEssential Reading for Your Lean Six Sigma and Improvement Journey More from PMI:Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarFollow us on LinkedInTake your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >>Explore Distance Learning >>

Ever felt that AI experiments seem to start with excitement, then stall when the results don’t quite land?PMI Senior Consultant Anthony Richardson digs into why that happens, and why the real breakthrough often comes when you stop hunting for the “perfect prompt” and start treating AI like any other improvement experiment.It’s a conversation that reframes AI work as iterative, scientific and far more familiar to improvement practitioners than they might expect. A small shift in mindset; a big shift in outcomes.More resources:PDSA Your Work, Your Project, Your ProgrammeDiscover Your AI Readiness MindsetThe AI Ready Practitioner More from PMI:Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarFollow us on LinkedInTake your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >>Explore Distance Learning >>

What if the biggest thing holding you back as a leader is something everyone can see, except you?Join PMI Partner Consultant Des Kelly as he explores the Johari Window, and how expanding your “open” area changes the way you show up at work. From habits you didn’t realise others notice to the untapped potential sitting in the unknown, this deceptively simple 1950s model still triggers big “aha” moments for today’s improvement practitioners.Listen now and start developing the kind of self‑awareness that will quietly change how you lead.More resources:Building Trust as a Leader Employee Engagement, Starting with ListeningPsychology Essentials That Leaders Need to Know More from PMI:Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarFollow us on LinkedInTake your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >>Explore Distance Learning >>