AI and Change Management – Solving the Beverly Problem.

Send us Fan MailLyn Skarmeas, VP and chief strategy and growth officer at Care Dimensions, joins Tony Kudner to talk about leading hospice growth teams. The conversation covers setting expectations before you enforce them, using CRM data to develop liaisons rather than police them, and why growth is never the sales team’s job alone.

Send us Fan MailTony sits down with Transcend colleagues Courtney Penn and Stephanie Johnston for a field report on what the GRO™ Assessment is surfacing across hospice and home-based care organizations this year, from the shift toward data-driven growth to why meaningful differentiation still eludes so many providers. 

Send us Fan MailWhen grieving families leave one-star reviews, what’s really driving it? In this episode of Transcending Home Care, Tony sits down with Yelena Zatulovsky (VP of patient experience, AccentCare) and Jordan Dockery (manager of digital strategy, Transcend) to unpack the clinical reality behind negative hospice reviews – and the practical strategies for responding to them with empathy, compliance and care.

Send us Fan MailTony and Courtney Penn explore why AI adoption in home-based care hinges not on the technology itself, but on how organizations support the people who use it – especially the seasoned clinicians and admissions staff who carry decades of institutional knowledge.

Send us Fan MailAI isn’t coming to home-based care. It’s already here and accelerating. In this episode, Tony sits down with JJ Ram, CTO and co-founder of Claim Health, to explore how AI is evolving from tool to autonomous operator and what that means for hospice and home health leaders. 

Send us Fan MailTony sits down with Charles McDonough, CEO of Delaware Hospice, to unpack real-world takeaways from Home Care 100 – what mattered beyond the stage; what operators are actually struggling with; and how collaboration, people and practical AI use will shape the future of care at home.

Send us Fan MailWhat happens when marketing incentives, pressure and poor training cross the compliance line? Nothing good. In this episode, Tony Kudner is joined by healthcare attorney Kate Proctor to unpack real-world “horror stories” where hospice marketing practices triggered False Claims Act risk – and how leaders can avoid the same mistakes. 

Send us Fan MailIn this episode, Tony sits down with Chris Smith, long-time hospice operator and new CEO of Affinity Hospice, to unpack what really moves the needle in hospice growth. They explore alignment between sales, clinical and operations; the role of the Four Disciplines of Execution; and why focusing on leading indicators matters more than chasing lag metrics. An essential conversation for leaders navigating today’s complex post-acute environment. 

Send us Fan MailA focused, candid breakdown of the five questions that will define growth in hospice and home-based care in 2026. Tony Kudner shares Transcend’s data-backed insights, field lessons and uncomfortable truths leaders must face to build sustainable growth next year. 

Send us Fan MailTony Kudner sits down with Carl Brodarick, SVP of hospice development at AccentCare, to discuss the critical role of hiring the right liaisons for sustainable growth. Carl shares lessons from decades of experience, including red flags in interviews, what traits set top performers apart, and why trust and problem solving matter more than dropping off donuts.