Survive & Thrive Ep 4 - Resilient Leadership During Uncertain Times

In this episode of The Quality Hub’s Survive & Thrive series, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, Jutta Bangs, Counselor with the Tennessee APEX Accelerators, and Kevin Cooper, Strategic Advisor with Tennessee MEP. Together, they discuss how small businesses can shore up their supply chains and build resilience against future disruptions. From supply chain mapping to supplier relationship management, the conversation is packed with practical strategies and real-world insights. Learn how APEX Accelerators and MEPs offer no-cost resources to help small manufacturers navigate supply chain risks and strengthen operations for long-term success   Helpful Resources: Jutta Bangs: 865-483-0623 Email: [email protected] Website: wwwhttps://apex.tennessee.edu/ Kevin Cooper: Email: [email protected] Website: https://tmep.cis.tennessee.edu/ How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting .

In this episode of the Survive and Thrive series on the Quality Hub podcast, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, and Stephen Williams, Business Advisor at the Tennessee Small Business Development Center. Together, they explore how small businesses can navigate disruption and uncertainty by building resilient relationships and tapping into available resources. From real-world turnaround stories involving supply shortages and economic downturns to practical insights on advisory networks and strategic vendor partnerships, Stephen shares the value of open communication, systems checks, and community collaboration. Tune in for expert advice on leveraging free support systems like SBDCs, Chambers of Commerce, and Apex Accelerators—and learn why, in business, you’re never truly alone.   Helpful Resources: Stephen Williams: 865-483-2668:  Email : [email protected]  Website: www.tsbdc.org  How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Survive & Thrive series on the Quality Hub podcast, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, and Michael LeJeune, host of the Game Changers for Government Contractors podcast, to explore how small businesses can navigate the evolving landscape of government contracting during times of crisis. The conversation covers market volatility, the importance of diversification, rising use of GSA schedules, and the implications of CMMC compliance. Michael shares actionable strategies for businesses in distress, outlines three contractor mindsets, and underscores the critical role of relationships and proactive pipeline development in weathering market shifts. With a blend of humor, optimism, and seasoned advice, this episode equips listeners with the clarity and tools needed to survive now—and win later.   Helpful Resources: Michael LeJeune: https://www.linkedin.com/in/michaeljlejeune/  Email: [email protected] Website: www.rsmfederal.com How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Scott Dawson, President of Core Business Solutions, and Doug Petillo, Managing Partner at Navigant Ventures, for a compelling discussion on how small businesses can become the supplier of choice in today’s disrupted economy. As part of the Survive and Thrive series, the conversation explores the importance of building trust through consistent delivery, avoiding overpromising, managing operational risk, and leveraging certifications like ISO to signal reliability. Doug shares real-world insights on playing both offense and defense in times of uncertainty—highlighting tactics such as strengthening existing customer relationships and securing referrals to open new doors. Whether navigating economic turbulence or seeking sustainable growth, this episode delivers practical strategies for small business leaders to stay resilient and competitive.   Helpful Resources: Stephanie Alexander: 610-613-1854 Email : [email protected]  How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Survive and Thrive series on the Quality Hub podcast, host Xavier Francis sits down with Scott Dawson, President of Core Business Solutions, and Sara Hanks, Executive Director of NWIRC, to explore how small businesses can make smart, data-driven decisions in the face of uncertainty. Together, they unpack the dangers of emotion-led choices, the importance of data quality, and practical ways to leverage sales and operational metrics for strategic planning. From aligning teams around transparent decision-making to managing supply chain disruptions and cost volatility, this episode offers actionable insights for business leaders striving to stay resilient, agile, and effective—no matter what challenges arise.   Helpful Resources: Sara Hanks: 814-490-4816 Email: [email protected] Website: www.nwirc.org How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub podcast, Xavier Francis hosts a discussion with Scott Dawson, and Drew Markley from Core Business Solutions and Stephanie Alexander CEO of BOOST, on the turbulent landscape of government contracting in 2025. Key issues include stalled contract awards, reduced government staffing, and heightened competition, leading many small businesses to freeze operations out of uncertainty. Stephanie urges businesses to take action, streamline operations, reassess budgets, and invest in critical certifications like CMMC. Subcontracting and strategic partnerships are emphasized over priming, with networking and careful partner selection being crucial. With limited cash flow, many are turning to fractional support for compliance needs. The overarching message: don’t wait—act decisively to adapt and thrive.     Helpful Resources: Stephanie Alexander: 703-598-4595 Email : [email protected], Website: www.BOOSTLLC.net Blog: https://boostllc.net/are-we-back/ How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Survive and Thrive series on the Quality Hub podcast, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, and Staci Miller, Director of Operations at WVU Industrial Extension, to explore how leaders can foster resilience during uncertain times. The conversation centers on practical strategies for navigating organizational risk, including the use of the Eisenhower Matrix to prioritize tasks and maintain focus, the importance of transparent communication, and leading with vulnerability and authenticity. Staci shares insights on staying grounded, supporting teams through emotional challenges, and empowering informal leaders to strengthen organizational stability, offering a thoughtful roadmap for small business leaders facing turbulent change.   Helpful Resources: Staci Miller: 724-610-3845 Email: [email protected] Website:www.wvmep.com How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Survive and Thrive series on the Quality Hub podcast, host Xavier Francis is joined by Scott Dawson, President of Core Business Solutions, and John Mattox, Partner at Schoonover and Moriarty, to unpack the evolving landscape of federal contracting for small businesses. They explore the impact of executive orders, contract cancellations, and the FAR rewrite on contractors, while offering strategic guidance on navigating disruptions. From understanding stop work orders to leveraging the SBA’s Mentor-Protégé Program and proactively participating in rulemaking, the conversation equips business leaders with legal insights and tactical tools to stay competitive and resilient in a rapidly changing environment.   Helpful Resources: Contact John:  Call 913-354-2630 or email [email protected] Law firm: schoonoverlawfirm.com How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Survive and Thrive series on the Quality Hub podcast, host Xavier Francis is joined by Scott Dawson of Core Business Solutions and Jeanne Perron of IMEC to explore how small manufacturers can regain control of their cost structures and supplier strategies. Jeanne introduces the concept of the “silent slide,” where suppliers fail to pass on cost savings, and emphasizes the importance of using commodity price indices to negotiate fair pricing and avoid overpaying. The conversation covers practical steps for identifying key suppliers, preparing data-driven negotiations, planning for tariff volatility, and leveraging resources like IMEC and the nationwide MEP network to build resilient, informed supplier relationships.   Helpful Resources: Contact Jeanne: 847-337-2224 or email [email protected] How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Survive and Thrive series on the Quality Hub podcast, host Xavier Francis speaks with Scott Dawson, President of Core Business Solutions, and Dennis Gilbert, President of IMC Pennsylvania MEP, about applying risk-based thinking in times of uncertainty. They explore how small businesses can navigate disruption through agile strategic planning, open team engagement, and reframing risk as opportunity. Drawing on real-world insights and lessons from past crises like COVID-19, the conversation offers practical tools such as SWOT analysis and heat mapping, and emphasizes the importance of short-term actions, inclusive dialogue, and the courage to pivot quickly in a changing landscape.   Helpful Resources: Contact Dennis: (570) 329-3200 or email [email protected] How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at [email protected] A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting