Episode 23: Merchant Advice to Combat Refund Fraud

All good things come to an end, Brett and Karisse have delivered an amazing show discussing merchant fraud for over two years. Today the show goes dark as both Brett and Karisse pursue new projects which continue the good fight. On this episode we thank our listeners for tuning in and let everyone know where they can find us. Karisse will soon be launching the Fraudology Podcast which deals mainly with Card Not Present Fraud. It will be available on all major podcast platforms with an estimated arrival the week of August 6. You can also find Karisse Hendrick direct on Linkedin. Brett will be launching The Unethical Life Podcast and YouTube channel in mid August. No one says they want to grow up to be a bad person. The Unethical Life Podcast examines what leads someone to a morally bankrupt life and how that person may or may not overcome it. The Unethical Life YouTube Channel will address the problems of our world today with short video segments. Brett Johnson can be contacted at [email protected] or direct on Linkedin. Karisse and Brett wish to thank all of the listeners and promise to continue providing engaging, entertaining, and educational content on their respective channels and will continue fighting to make the world a better place. Learn more about your ad choices. Visit podcastchoices.com/adchoices

A New Brett Johnson Solo Fraudcast! Today's episode starts with a politically packed FakeNews Report discussing Defunding the Police (Hint: I'm Against It), and how groups gathering are portrayed differently by the media. From there we, that's the Royal "We", meaning ME discuss the recent news of several former eBay higher-ups, including the former CEO, of terrorizing innocent people. I then interview Polo G, an owner of a refund fraud channel on Telegram. Much like my previous interview with a criminal, this one didn't want his voice recorded, so.... Finally, we end the show with a serious edition of The Unethical Life commenting about the ongoing events in Seattle. Thank you for listening to the Online Fraudcast! Learn more about your ad choices. Visit podcastchoices.com/adchoices

Because the eCommerce fraud prevention industry is quickly emerging, with most information not publicly available, merchants often reach out to Karisse with questions, when they don't know who else to ask. On today's episode, she answers a few recent questions including: How do you think a risk team should measure success? What abuse are you seeing with 3DS 2.x, i.e. the versions that comply with SCA in Europe?    What fraud methods should our company consider when we launch BOPIS (Buy Online Pickup In-Store)? What's the best way to calculate chargeback metrics & KPIs? If you have a question you'd like to ask Karisse for the next episode of AKA, send it to: [email protected] . As always, names & company names will be kept confidential. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Trust and Safety Teams. A simple idea, but not so simple in practice. Brett and Karisse discuss the idea of Trust and Safety Teams before talking about how platforms like Twitter and Facebook handle Trust and Safety when faced with a highly divisive political environment. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Jacqueline Hart has been fighting online fraud for almost 20 years. From the very early years of PayPal, to Payment Service Processors like TSYS and Ingenico, to going over to the merchant side of fraud at Paddy Power BetFair in the UK to now, overseeing Trust & Safety at Patreon, a popular digital platform allowing online creators to accept payments from their fans, or patrons.  This diverse experience lends itself to her holistic view of payments and fraud, as well as adopting a more "Trust & Safety approach", where payment fraud is only one of her team's many concerns and responsibilities.  In this episode, you'll learn about some of her most memorable experiences, the philosophy that has lead Patreon to rise quickly, despite the "risky" nature of some user behavior and the best career advice she's been given Learn more about your ad choices. Visit podcastchoices.com/adchoices

What does the Future of Cybercrime Look Like? Find out in this solo Brett Johnson episode. Brett interviews a well-respected cybercriminal who owns several Telegram Channels. But there is a catch. The guy refuses to have his voice heard and will only communicate by text. For our listeners and because Brett Johnson is THAT guy? Brett plays the part of the criminal in what promises to be one of the most interesting, educational, entertaining, and enlightening podcast interviews of the year. Also featuring a new Fake News Report Segment. The Unethical Life Segment will Return with the next solo episode. Learn more about your ad choices. Visit podcastchoices.com/adchoices

3D Secure is a payer authentication, a security protocol that helps to prevent fraud in online credit and debit card transactions. Credit card thieves worry about it. Many merchants haven't adopted it. Brett and Karisse discuss what it is and what it means in the fight to protect against credit card fraud that merchants face every day. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Karisse follows up on our recent podcast about Refund Fraud with a solo episode.giving advice to the merchants being victimized. Want to know what your company can do to stop one of the fasted growing forms of fraud? Listen to this episode and find out! Learn more about your ad choices. Visit podcastchoices.com/adchoices

It isn't always the skill of the criminal which determines if an online crime is successful. A lot of the time it is the decided lack of skill of the target. In this episode Brett discusses the ease of defrauding the US Government's Stimulus program. Another example he cites is Dell which has been open to the same fraud technique for nearly two decades. But that's not all. Brett visits the AIO Crime Channel on Telegram--One of the best Telegram has to offer and chats with the fellows. The Fake News Segment discusses the links between Brett's Grandfather and President Donald Trump. And we round things out with another great Unethical Life segment which breaks down successful shoplifting as well as alternate uses for leaf blowers. It's a loaded episode not to be missed! Learn more about your ad choices. Visit podcastchoices.com/adchoices

Refund Fraud redefined Organized Cybercrime as we know it. Criminal profit huge amount of money claiming items never arrived. Covid19 leaves millions unemployed and an economy destroyed. How do the two mix? Brett and Karisse tell you all about the crime which is decimating retail everywhere. Learn more about your ad choices. Visit podcastchoices.com/adchoices