Jonny Ross Fractional CMO podcast

#124 Should You Add AI Chatbots To Your Website? Google I/O 2025 Recap, New Content Tools + more

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15 Sekunden vorwärts
15 Sekunden vorwärts

In this action-packed episode of the 90-Day Website Mastery Podcast, Jonny Ross and Pascal Fintoni dive into one of the most pressing questions facing business owners today: Should you add AI chatbots to your website? They explore the benefits, risks, and best practices for implementing AI-powered customer service tools without damaging your brand experience.

The episode also provides an essential breakdown of Google I/O 2025's key announcements, revealing how the future of search will fundamentally change website traffic patterns and what businesses must do to adapt. From AI-powered search modes to multi-modal queries, Jonny and Pascal translate Google's developer-focused conference into actionable insights for website managers.

Finally, they share two cutting-edge video creation tools, practical website optimisation tips, and immediate action steps you can take to future-proof your online presence. If you're responsible for your company's digital strategy, customer experience, or online growth—this episode is essential listening.

Should I Add AI Chatbots to My Website?

The Reality Check: AI chatbots can work brilliantly, but only with proper setup and clear objectives.

Avoid the Trap: Don't just add a cheap or free chatbot and expect results—this leads to robotic, unhelpful responses.

Success Factors:

  • Invest significant time in setup and training
  • Define clear boundaries for what the bot can and cannot do
  • Establish workflows for when to transfer to human support
  • Focus on specific parts of your website rather than the entire site
  • Set up knowledge bases and tone-of-voice guidelines
  • Strategic Implementation: Consider chatbots for content-rich sections like blogs or case studies where users expect help navigating complex information.

The Key Question: Is your motivation to provide better service, or just to avoid tasks you don't like doing?

What Does Google I/O 2025 Mean for My Website Traffic?

Major Changes Coming:

  • AI Mode: A parallel search experience that will be heavily media-rich, creating infographics, videos, and audio summaries automatically
  • Multi-Modal Search: Users can now search by voice, camera, sketching, or traditional typing
  • Zero-Click Results: Expect dramatically reduced website traffic as AI provides complete answers without users visiting your site

What This Means for Your Business:

  • Traffic Will Decline: Traditional website analytics will show less evidence that your SEO efforts are working
  • Niche Down: Longer, more detailed AI queries favor highly specific, specialized content
  • Be Explicit: AI can only work with the information you choose to share—generic content will make you invisibl
  • Content is Critical: Case studies, reviews, and detailed service descriptions become even more important
  • Media Creation: Google will create visual content about your business based on your written content

What Video Creation Tools Should I Be Using in 2025?

HeyGen.com (Jonny's Pick):

  • AI-powered tool for creating lifelike avatar-based videos
  • Perfect for customer communications and internal training
  • Scalable and highly personalizable
  • Used by organizations like the NHS for staff communications
  • Focus on finding unique use cases beyond the obvious promotional materials

Instagram Edits (Pascal's Pick):

  • Dedicated vertical video editing app from...

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