
#124 Should You Add AI Chatbots To Your Website? Google I/O 2025 Recap, New Content Tools + more
In this action-packed episode of the 90-Day Website Mastery Podcast, Jonny Ross and Pascal Fintoni dive into one of the most pressing questions facing business owners today: Should you add AI chatbots to your website? They explore the benefits, risks, and best practices for implementing AI-powered customer service tools without damaging your brand experience.
The episode also provides an essential breakdown of Google I/O 2025's key announcements, revealing how the future of search will fundamentally change website traffic patterns and what businesses must do to adapt. From AI-powered search modes to multi-modal queries, Jonny and Pascal translate Google's developer-focused conference into actionable insights for website managers.
Finally, they share two cutting-edge video creation tools, practical website optimisation tips, and immediate action steps you can take to future-proof your online presence. If you're responsible for your company's digital strategy, customer experience, or online growth—this episode is essential listening.
❓ Should I Add AI Chatbots to My Website?
The Reality Check: AI chatbots can work brilliantly, but only with proper setup and clear objectives.
Avoid the Trap: Don't just add a cheap or free chatbot and expect results—this leads to robotic, unhelpful responses.
Success Factors:
- Invest significant time in setup and training
- Define clear boundaries for what the bot can and cannot do
- Establish workflows for when to transfer to human support
- Focus on specific parts of your website rather than the entire site
- Set up knowledge bases and tone-of-voice guidelines
- Strategic Implementation: Consider chatbots for content-rich sections like blogs or case studies where users expect help navigating complex information.
The Key Question: Is your motivation to provide better service, or just to avoid tasks you don't like doing?
❓ What Does Google I/O 2025 Mean for My Website Traffic?
Major Changes Coming:
- AI Mode: A parallel search experience that will be heavily media-rich, creating infographics, videos, and audio summaries automatically
- Multi-Modal Search: Users can now search by voice, camera, sketching, or traditional typing
- Zero-Click Results: Expect dramatically reduced website traffic as AI provides complete answers without users visiting your site
What This Means for Your Business:
- Traffic Will Decline: Traditional website analytics will show less evidence that your SEO efforts are working
- Niche Down: Longer, more detailed AI queries favor highly specific, specialized content
- Be Explicit: AI can only work with the information you choose to share—generic content will make you invisibl
- Content is Critical: Case studies, reviews, and detailed service descriptions become even more important
- Media Creation: Google will create visual content about your business based on your written content
❓ What Video Creation Tools Should I Be Using in 2025?
HeyGen.com (Jonny's Pick):
- AI-powered tool for creating lifelike avatar-based videos
- Perfect for customer communications and internal training
- Scalable and highly personalizable
- Used by organizations like the NHS for staff communications
- Focus on finding unique use cases beyond the obvious promotional materials
Instagram Edits (Pascal's Pick):
- Dedicated vertical video editing app from...
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