Support Heroes by Kaizo podcast

Ep.34 Customer Service Best Practices from the Insurance Industry

0:00
35:33
15 Sekunden vorwärts
15 Sekunden vorwärts
In this conversation, Virag Pohl - Customer Care Agent at simplesurance, shares some customer service best practices she learned while working in the insurance industry. Motivating customers through lengthy processes and explaining complicated terms and conditions are normal practices for simplesurance. As such, agents like Virag can teach us a lot about effectively communicating with customers and guiding agents through evolving processes. Enjoy!

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