ProductivityCast podcast

The AI Assistant: Automating Administrative Friction and “Shadow Work”

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15 Sekunden vorwärts
15 Sekunden vorwärts
In this episode, we’re discussing how to use AI to automate "shadow work", the boring, repetitive tasks like data entry and invoicing that drain our energy. By viewing AI as a "million interns" that need clear instructions and human supervision, the hosts share how to streamline everything from professional billing to personal life choices like cooking and movies. While AI can sometimes make mistakes or "hallucinate," the episode explains that investing time in training your AI assistant can remove administrative friction and help you focus on the work that actually matters. (If you’re reading this in a podcast directory/app, please visit https://productivitycast.net/147 for clickable links and the full show notes and transcript of this cast.) Enjoy! Give us feedback! And, thanks for listening! If you'd like to continue discussing The AI Assistant: Automating Administrative Friction and "Shadow Work" from this episode, please click here to leave a comment down below (this jumps you to the bottom of the post). In this Cast | The AI Assistant: Automating Administrative Friction and "Shadow Work" Ray Sidney-Smith Augusto Pinaud Art Gelwicks Francis Wade Show Notes | The AI Assistant: Automating Administrative Friction and "Shadow Work" Resources we mention, including links to them, will be provided here. Please listen to the episode for context. "Deep Work" and "Shallow Work" by Cal Newport Flow Theory by Dr. Mihaly Csikszentmihalyi Personal Productivity Club Raw Text Transcript Raw, unedited and machine-produced text transcript so there may be substantial errors, but you can search for specific points in the episode to jump to, or to reference back to at a later date and time, by keywords or key phrases. The time coding is mm:ss (e.g., 0:04 starts at 4 seconds into the cast’s audio). Read More Voiceover Artist | 00:00 Are you ready to manage your work and personal world better to live a more fulfilling, productive life? Then you've come to the right place. Welcome to ProductivityCast, the weekly show about all things personal productivity. Here are your hosts, Ray Sidney Smith and Augusto Pinault with Frances Wade and Art Gelwix. Raymond Sidney-Smith | 00:18 Welcome everybody to productivity cast the weekly show about all things personal productivity. I'm Ray Sidney Smith. Francis Wade | 00:25 And I'm Francis Wade. Raymond Sidney-Smith | 00:28 Welcome, gentlemen, and welcome, everyone. To ProductivityCast this week. We're diving into the world of artificial intelligence and its growing role in our personal productivity. This is going to be a part of an ongoing series we're calling the AI-powered professional. And in today's episode, we'll be exploring how AI tools are moving beyond simple task management to tackle tedious shadow work, things like administrative friction, small repetitive tasks, and context switching overhead that drains our time and energy. And so we're going to talk about how to approach shadow work with AI, how to overcome the problem, and we can talk about some of the solutions that we have utilized throughout the So let's get into this. Raymond Sidney-Smith | 01:13 Episode. Raymond Sidney-Smith | 01:16 And first, let's spend a little bit of time talking about what exactly is administrative friction and shadow work. Does anybody want to kind how they... Raymond Sidney-Smith | 01:26 Of tackle. Raymond Sidney-Smith | 01:28 Perceive what shadow work or administrative friction is. Francis Wade | 01:32 Sure, it's the stuff that I have to do to Execute the day. So it tends to be repetitive stuff. I don't have a choice. I must do it. No one else can do it. Typically, or I could train someone to do some of it, but most of it It's not worth training someone else to do it because there's probably some nuance that only I know. I see these things as a bit of a tax in the sense that In order to achieve your overall objectives, you have to do them. And yes, if you can get them automated, "Polite you, but point is that they're mandatory, they're required, and you don't have a choice.  So I know how I feel when I'm doing them because my heart sinks and my energy drops and I go through a whole metamorphosis into someone who wishes he were doing something else. So that's an emotional Sugar for me. Or a Marco. Augusto Pinaud | 02:34 You know, for me, the shadow work is all that work that is required to do to really be able to focus on being productive. And I'm dead. And the reason is, as Francis was saying, it's normally it's not the fun work. Okay. But it's the fun, it's the work that you need to do. To be able to get to that fun work to get to that. Work in which you can really focus and you can shine. And Us bored. As tedious That's it is. It's critical to be able to get a good session of productivity. Raymond Sidney-Smith | 03:13 Yeah. Cal Newport defines his concept of Shallow work. As I think what we think of as what we call shadow work. And so there's this concept of often performed while you're doing other things and doesn't create a lot of value. And I've always had a problem with the concept of shallow work and deep work. I think that those definitions, deep work being high value, items that you're highly focused on just really sounds like flow work to me. And so, but I define flow work, of course, the way that Dr. Mihaly Csikszentmihalyi talks about it. And The goal here is to really look at this from a lens of if we're doing all of this administrative work, I think that there is some great value to some of it. As I typically use the example that you could have a five minute phone call and have a client say, let's sign the million dollar contract. Right. Was the five minute phone call worth it? Absolutely. And some people would consider that an administrative issue. Burden, right? That would be administrative friction having to take and have that five minute phone call.  So we have to kind of parse apart those things that are high value and don't take a lot of time. Those things that are low value and take little bits of time or lots of time, each of which are kind of problematic in their own way.  And then being able to overcome those through various mechanisms. Artificial intelligence is just one of them.  So we have to be mindful that what we're talking about here today is just one of the ways in which you can overcome this. But I don't think that AI ultimately becomes the panacea. It is just one option that you have among many for being able to overcome these kinds of issues. Couple things that I wanted to kind of talk about here is that I think that Data entry generally is administrative friction and is a classic type of shadow work that you can think of. And Honestly, data entry is what computers were built for.  You know, the whole concept of being able to take data and run calculations or structure it in a way I think is the archetypal form of shallow, shadow work. Francis Wade | 05:50 The data entry I have an intern that works with me or an associate who works with me and She was doing an entry job And I thought about it for a minute, because she was not enjoying it. And I said, It's one of those, again, it's one of those taxes that at some point you've got to pay because We all have to enter data at some point. And we'll try all our best to not have to do it. But again, it's one of those sinking feelings that after you thought of everything and you realize that at the end of all your thinking, you still have to enter the data. There's no shortcut available. You got to do it. And I entered I remember. , entering data early in There's a way to it. Into data and I was trying to share this with her That's more skillful. Because you're paying attention to what you're doing. You're not checking out to the point where you're making mistakes. And at the same time, you're taking care of your well-being.  So you're not engaging in conversations that are dragging you downhill and getting you depressed. That there's a way you have to manage your mind. And manage your attention. To do good data entry so that you don't do nonsense.  So it's actually, I tried to paint this picture for her. It's actually a skill. That Once you have it, you can always Do it. Use it. But it's not a skill to... Resist in the sense that you wish it weren't there. It actually has so much, sometimes the data has so much value, that you need to bring your best skills to your data entry.  So that you don't end up resisting it. You don't end up resenting it. And you don't end up making mistakes so it's a skill in and of itself. And funnily enough, after I gave her this, very inspirational explanation. I ended up spending It must have been at least six hours entering data. There was no way. I was yeah. And I actually did some automation. I did a little lab coding to kind of speed it up. But that could only get me so far. But not go any further. And I thought, I'm eating my own dog food, taking my own medicine. But I agree. Raymond Sidney-Smith | 08:19 Yeah, I'll say this. There are so many ways to ease the burden of data entry. Again, it's about the ways in which input and output in computer communication in human-computer interaction that we just don't think about.  So, you know, Our input options for a device are typically in an input perspective. There's audio, right? You can put audio through a microphone into it, which is what we're doing right now, recording the podcast.  And then there's video, having the device take in video. Or images and then of course mouse and keyboard and if you have a touch screen or a touchpad like a Wacom board, you're capable of putting in some kind of handwriting or hand drawing some kind of, you know, stylus type input or touch inputs into the device....

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