Manufacturing Hub podcast

Ep. 273 - How to Build a Systems Integration Company: Positioning, Money and Procurement

0:00
1:22:36
15 Sekunden vorwärts
15 Sekunden vorwärts

Most conversations about starting a systems integrator skip the parts that sink people. Dave and Vlad spend this one on insurance, licenses and procurement.

After a month of founder interviews, Dave and Vlad close the series with their own experience. Vlad started at plant level with Procter and Gamble and Kraft Heinz, deciding how outside integrators would execute, before crossing over to work for an integrator across food and beverage and CPG packaging. Dave came from aviation and aerospace through a German machine builder and a distributor, then ran a small integration company doing MES, OEE and track and trace. Both reached the same conclusion. Integration starts after the requirements are written, so you quote to a spec and a budget, build the thing, and real handover rarely follows.

Blame does not sit in one place. Vlad puts it plainly: people resent a solution that has not actually solved something for them. But end users say they do not need training and ask for the lowest number, and training is the first line cut. Dave counters that if a customer wants five dashboards on an ugly six inch HMI that has sat in the plant for fifteen years, that is the job. Vlad's answer is that your time is finite, and a year on work you cannot show anyone positions you as the person who does that work.

The technical centerpiece is a migration that sounds nearly free. Moving from RSView 32 to FactoryTalk View gets justified because conversion tools exist. Then come the undocumented Visual Basic scripts written around tag limits on old controllers, which no conversion tool touches. Then the PLCs will not support the new terminals and servers, so the controllers go too. Then the networks underneath, often Data Highway Plus. Then servers, remote racks, IO, sensors and drives. Vlad argues these decisions get made by people who never price the second and third order effects.

An integration firm is a service firm, billing time and materials or a fixed fee, with a markup on hardware and software. Vlad quotes roughly $200 a month for $2 million of liability coverage, a capable laptop, and software licenses reaching tens of thousands of dollars per seat without preferential pricing, usually several across PLC and HMI programming. Then procurement, which nobody warns new integrators about. Dave has cleared it in twenty minutes and has waited seven months, three or four of those with lawyers arguing over a master service agreement.

Vlad closes on complexity. Industrial equipment no longer ships with a full schematic and a six dollar replacement sensor, so ramp up time climbs while the population who understand electrical, mechanical and process together shrinks as the best of them retire. Dave sees it from the other side. Entry now takes an LLC, a laptop and a phone, and he expects private equity to keep buying medium and large integrators over the next five years.

Timestamps
0:00 Introduction
10:30 Vlad and Dave's paths into integration
18:40 Why integrators start after the requirements are written
23:40 Who is to blame when training gets cut
30:00 RSView 32 migrations and the hidden cascade
36:40 Choosing where you sit on the integration spectrum
42:20 How integrators make money and what it costs to start
48:40 Procurement and getting paid
53:10 The future of integration and rising complexity
1:01:40 Career advice
1:13:20 The industrial app marketplace

References
The Little Red Book of Selling by Jeffrey Gitomer: https://www.amazon.com/Little-Red-Book-Selling-Principles/dp/0743572548
Influence, New and Expanded by Robert Cialdini: https://www.amazon.com/Influence-New-Expanded-Psychology-Persuasion/dp/0062937650

About Your Hosts

Vladimir Romanov is a co-host of The Manufacturing Hub Podcast and the founder of Joltek, an independent manufacturing and industrial automation consulting firm specializing in modernization strategy, digital transformation, and workforce development. Joltek works with manufacturers and investors to de-risk modernization and build the internal capability to sustain results.
Connect with Vlad: https://www.linkedin.com/in/vladromanov/

Want to go deeper? Vlad and the team at Joltek have covered related topics here:
System Integrators: https://www.joltek.com/blog/system-integrators
Rockwell PLC Lifecycle and Migration Guide: https://www.joltek.com/blog/rockwell-plc-lifecycle-migration-guide

Dave Griffith is a co-host of The Manufacturing Hub Podcast and founder of Capelin Solutions, an industrial automation firm helping manufacturers adopt smart manufacturing technology. He brings 15 years of experience in industrial automation and digital transformation.
Connect with Dave: https://www.linkedin.com/in/davegriffith23/

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