Extra Point: Customer Retention Techniques

Leah Stiegler, a seasoned labor attorney from Woods Rogers, delves into the complexities of modern workplace dynamics. From handling toxic personalities to navigating the intricacies of non-compete agreements, Leah offers invaluable insights for employers. She discusses the importance of maintaining a psychologically safe environment and the role of documentation in protecting both employees and employers. Leah also touches on the ethical use of AI in workplace management, emphasizing transparency and responsible practices. Tune in to learn how to manage workplace challenges effectively and keep your organization legally compliant. Whether you're dealing with workplace toxicity or exploring AI's role in sales, Leah's expertise is a must-listen for all managers. "I would say that the best advice I can give on that is for managers to address concerns early on, to hear someone out regardless of whether they think the concern is ridiculous or whether they know that the person is wrong about their perception, whatever it may be." - Leah Stiegler KEY TAKEAWAYS: -How can managers handle false allegations without appearing retaliatory? -The importance of handling workplace HR legal issues promptly -The latest unusual workplace HR trends and accommodations, including furries, litter boxes and other requests -Non-Compete agreements -What to do about workplace romances and the various dynamics and scenarios of those -AI, technology forensic data, social media posts legal latest #HR #humanresources #businesslaw #law #lawyer #laborlaw #laborattorney #HRattorney #workplaceaccommodations CONNNECT WITH LEAH STIEGLER www.woodsrogers.com https://www.linkedin.com/in/leah-stiegler-28aa7a62/ https://www.linkedin.com/company/woodsrogers/ Connect with Manage Smarter         Website: https://salesfuel.com/manage-smarter/·         LinkedIn: https://www.linkedin.com/in/audreystrong/                                                 LinkedIn: https://www.linkedin.com/in/cleesmith/ X Audrey https://x.com/tallmediamaven Lee  https://x.com/cleesmith  Connect with SalesFuel·         Website:  https://salesfuel.com/·         X: https://x.com/SalesFuel·         Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're talking about some of the most underrated traits that can take your sales game to the next level. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

With over 30 years in training, consulting, and professional development, Tracy LaLonde’s courses, keynotes, and guidance propel professionals and businesses to success. Her current work centers around helping professionals develop trustworthiness as a key part of their personal brand, teaching revenue generators to strengthen client loyalty, and working with businesses to create environments where trust and loyalty drive results. She is the author of “Trust Me: The Insider’s Guide to Being a Go-To Person at Work” which helps individuals become indispensable in their jobs.  "Trust is a physiological phenomenon. When I extend trust to you, it releases oxytocin in your brain, the bonding or connection hormone, and that makes you like me and want to trust me in return." - Tracy LaLonde KEY TAKEAWAYS -The Physiological part of trust -How managers can effectively delegate tasks to build trust -The Six Elements of Trust -How to repair broken workplace trust CONNECT www.joychiever.comhttps://www.linkedin.com/company/joychiever/https://www.linkedin.com/in/tracylalonde/ Connect with Manage Smarter and its hosts!!!!·         Website: https://salesfuel.com/manage-smarter/·         LinkedIn: https://www.linkedin.com/in/audreystrong/                                                 LinkedIn: https://www.linkedin.com/in/cleesmith/ X Audrey https://x.com/tallmediamaven Lee  https://x.com/cleesmith  Connect with SalesFuel Website:  https://salesfuel.com/ Twitter: https://x.com/SalesFuel #workplace #trust #credibility #workertrust #managertrust #trustworthiness #professionaldevelopment Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're exploring the fascinating world of customer motivators. You know, those elusive factors that drive people to make purchases. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're talking about something that can transform your business from the inside out—customer retention Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

In this insightful episode, Eric Charran, author of 'Have You Ever Had a Boss That?', delves into the complexities of navigating dysfunctional workplaces. With more than 25 years of experience in digital innovation and AI-driven solutions, Eric shares practical strategies for dealing with difficult bosses and enhancing personal effectiveness. Discover how to manage up, grow your manager, and succeed in challenging environments. "I wrote this book after experiencing and observing unhelpful behaviors in the workplace. Many employees feel these behaviors are directed at them personally, but often it's just a matter of leaders using the wrong tools in their toolbox." - Eric Charran Charran identifies the nine boss archetypes as:  The Surprised – The Deer-in-Headlights Boss who is caught off guard by issues, even when previously informed.  The Emergency Broadcaster – The Chicken Little Boss who believes every minor issue is a major crisis and panics frequently.  The Complainer – The Woe-is-Me Boss who constantly complains about problems without seeking solutions.  The Amnesiac – The Forgetful Leader who frequently forgets past discussions, decisions, and promises.  The Firefighter – The Crisis Junkie who thrives on managing crises, often creating emergencies to feel important.  The Order Taker – The Yes-Man (or Woman) who always agrees with superiors and avoids making independent decisions.  The Raw Nerve – The Overly Sensitive Boss who reacts emotionally to feedback and criticism, often taking things personally.  The Attack Sub – The Stealthy Saboteur who engages in undermining behaviors and indirect attacks on colleagues.  The LIFO (Last in, First Out) – The Fickle Manager who frequently changes priorities, often abandoning tasks or projects halfway through. Key Takeaways: -How do I identify my boss' archetype and how do I deal with it? -How do I know my worth and leverage it to become more valuable to my boss? -What is the Q-Tip Principal and how can it help me? -How can I manage up? -How can I survive in a dysfunctional workplace? #careeradvice #workplacetips #dysfunctionalworkplace #badleaders #horriblebosses #AI #workplaceculture #careergrowth #careerproblems #hatemyboss Connect with Eric Charran https://prbythebook.com/experts/eric-charran/ https://www.linkedin.com/in/ericcharran/ Connect with Manage Smarter and its hosts!!!! ·         Website: https://salesfuel.com/manage-smarter/ ·         LinkedIn: https://www.linkedin.com/in/audreystrong/                                       ·         LinkedIn: https://www.linkedin.com/in/cleesmith/  TWITTER/X Audrey https://x.com/tallmediamaven Lee  https://x.com/cleesmith  Connect with SalesFuel ·         Website:  https://salesfuel.com/ ·         Twitter: https://x.com/SalesFuel ·         Facebook: https://www.facebook.com/salesfuel/   Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're talking about something that could be a game-changer for your leadership journey—peer advisory groups. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're tackling a topic that's as crucial as it is challenging: hiring the right people. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Aviva Leebow, a Vistage Chair, explores the impact of peer advisory groups on leadership development. She shares insights on how these groups help CEOs and business leaders break barriers, gain diverse perspectives, and make impactful decisions. Aviva emphasizes the importance of addressing blind spots and the unique benefits of peer groups over traditional mentorship. She is based in Atlanta, Georgia, where she leads two groups within the world's largest CEO coaching and peer advisory organization for small and mid-sized businesses.  "If you had to choose one between a coach and a peer group environment, I choose a peer group environment all day long. Even as a coach, I say that." - Aviva Leebow KEY TAKEAWAYS -Benefits of a peer advisory group -Shallow networking vs. deep connections -Different structures, arrangements and leadership levels of peer groups. What should you look for? -Most common networking mistakes most leaders make  CONNECT WITH AVIVA LEEBOW https://app.vistage.com/sites/s/chairs/0038000001eDGIVAA4/aviva-leebow https://www.linkedin.com/in/avivaleebow/ Connect with Manage Smarter and its hosts!!!! ·         Website: https://salesfuel.com/manage-smarter/ ·         LinkedIn: https://www.linkedin.com/in/audreystrong/                                       ·         LinkedIn: https://www.linkedin.com/in/cleesmith/ TWITTER/X  Audrey https://x.com/tallmediamaven Lee  https://x.com/cleesmith   Connect with SalesFuel ·         Website:  https://salesfuel.com/  ·         Twitter: https://x.com/SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  #networking #peers #peertopeer #vistage #salesfuel #managesmarter #peeradvisorygroups #businessnetworking #networkinggroups Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we're exploring the fascinating world of digital marketing with a spotlight on AI's impact on SEO strategies. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices