Leading the Ship- Conversational Intelligence

An April 2021 article in Forbes magazine cited a survey conducted by Indeed of 1500 US employees on the topic of work-related burnout, and the results are startling. Approximately 52% of those surveyed reported that they were experiencing burnout, an increase from the 43% found in a pre-covid-19 survey. 53% of millennials felt that they were experiencing burnout prior to the pandemic, with 59% reporting that they were experiencing burnout at the time of the survey. A May 2021 article in Forbes cited further research indicating that 81% of organizational leaders admit that they do not know how to cope with burnout within their organizations. Today we are continuing the conversation on work related burnout with someone who has not only lived it, but has also done the research on this form of emotional exhaustion from a Caribbean context. Dr. Cheryl -Ann Phillips Hall embarked on closing the gap of knowledge of this phenomenon called burnout in the Caribbean, when she wrote her thesis focused on the relationship between burnout and management centrality power, workload and differences in preferred leadership style

Burn out- Millions of people across the world suffer from this, yet we don’t talk about it as much as we should. And given the last year and something we have had, with COVID-19 and its restrictions, and working remotely and online meetings, the issue of burn out may be more prevalent now than ever. And it can result in issues like pervasive insomnia, a host of health issues and in more extreme cases, even death. Alette Liz Williams- joins us today to talk about her experience of burnout. Thanks to Alette for bravely sharing her story with us.

Whether we appreciate it or not, conflict is a natural part of life. And since it is inherent in the workplace, it is important that we develop the skills needed to not only identify conflict, but to handle them thoughtfully, impartially and efficiently. Our ability to address and resolve conflicts will either enable or limit our success as leaders. Today I am chatting with Dr. Paul, who is an Employee Relations & Protocol Compliance Specialist, a Workplace PEER MEDIATION EXPERT, and a MEDIATION Trainer & Facilitator. She agreed to speak with us on Leading the Ship on Conflict Management in Leadership and shares some very valuable advice not just for leaders but for anyone who may be experiencing or may experience conflict.

In this episode we speak to Dale McLeod, Managing Director of KRAT Investments Limited and Caribbean top producer about leading in the midst of crisis. He gives us some insight on what led to his success and how he has navigated crises as a leader with his team realizing growth along the way.

In this episode we speak to Edwin Rutsch, founder of Center for Building a Culture of Empathy about the practice of empathy and how this practice can benefit us as individuals as well as organizations.

In this episode we speak to Debbie-Ann Jollie on the concept of personal branding. Debbie Ann, or the Stammering Communicator, is a Marketing Strategist, CEO of her own company, a lecturer, Consultant and Speaker. Her goal is to help Caribbean firms grow, one brand at a time.

In this part 2 of this episode on giving and receiving feedback, Dale Laughlin- Conversational Intelligence Coach, schools us on giving and receiving feedback as a gift and executing leadership from a place of love. 

In Part 1 of this episode Charlene Pedro shares with us some of her experiences, not only giving but also receiving harsh feedback.

Join us for episode two where Charlene Pedro, Founder of Conversations Over Coffee and the Mastery of Me Programme, shares with us some of her real life experiences giving and receiving potentially damaging feedback. 

James Humes once wrote that "Communication is the language of leadership" and indeed the ability to navigate and engage in effective conversations is a key factor to success in life and in business. In this episode Dale Laughlin speaks to us on conversational intelligence and provides some advice on how we can be better conversationalists.