256. Scaling Your Online Community with Heartbeat

Ever wondered where your hard-earned money actually goes when you run a creative business? Peek behind the curtain as Michelle shares on every tool, subscription, and sneaky expense that keeps her agency thriving. From splurges she'll never give up, to those subscriptions haunting her credit card, you'll get the unfiltered downlow on what's essential, what's a money pit, and how a little spring cleaning can amp up your profits. ------------------------ In today's episode, we cover the following: Hosting files: GSuite and Google Storage Client and team communications and project-tracking: Basecamp Onboarding managing tool: Dubsado Design tools we can't live without: Adobe Creative Suite, Canva, Artboard Studio, Midjourney Marketing tools: Audible, Claude, Cricut, Gusto, Later, Loom, QuickBooks, Spotify, Squarespace, Zapier, Heartbeat Podcast software: Libsyn, Zencastr ---------------------- RESOURCES: Episode 146: My Brand Design Process, Step by Step Episode 195: Optimizing Your Business with Cody Garner-Howe ----------------------- Stop managing software and start hosting your people. This episode is sponsored by Heartbeat. Create an authentic community today and start your free trial at App.Heartbeat.Chat/KMA. Once you're ready to upgrade your plan, use code KMA30 for 30% off.   P.S. Want to be a community member before creating your own? Join the Kiss My Aesthetic community there today at App.Heartbeat.Chat/kissmyaesthetic/invitation?code=2FEB4G. ----------------------- WORK WITH MKW CREATIVE CO.   Connect on social with Michelle at: Kiss My Aesthetic Facebook Group Instagram Tik Tok -----------------------   -- COFFEE -- Did you know that the fuel of the POD and the KMA Team runs on coffee? ;) If you love the content shared in the KMA podcast, you're welcome to invite us to a cup of coffee any time - Buy Me a Coffee! -- ZENCASTR -- This episode is brought to you by Zencastr. Create high-quality video and audio content. Get your first two weeks free at https://zencastr.com/?via=kma . -- AUDIBLE -- This episode of the Kiss My Aesthetic Podcast is brought to you by Audible. Get your first month free at www.audible.com/kma.   This episode was edited by Berta Wired Theme music by: Eliza Rosevera and Nathan Menard

Don't mistake the allure of a shiny new logo for the true engine behind a thriving business. In this episode, Michelle teams up with Cody to demystify the branding process, tracing the journey from "just good enough" placeholders to strategic, confidence-building design. Their conversation is packed with takeaways on aligning investment with growth, clarifying your business vision, and knowing when a rebrand is the right move— not just the next one. Honest, practical, and full of energy, this episode is your ticket to creating a brand that not only looks the part but truly moves your business forward. ------------------------ In today's episode, we cover the following: What an online business manager is How Cody and Michelle met Evolution of Cody's services Making the jump from corporate to freelance Branding decisions in early business stages The shift from "nice to have" to "need to have" in business expenses The branding process with MKW Creative Co. Brand naming and final selection Brand strategy: analogy and visual direction Positioning against competitors Impact of new branding on Cody and her business ---------------------- RESOURCES: Episode 128: Meet the Team: Online Business Manager Cody Garner-Howe Episode 195: Optimizing Your Business with Cody Garner-Howe Episode 241: 10 Most Common Rebranding Questions Answered Episode 257: Why You're Bored of Your Brand (And What to Do About It) ---------------------- Guest info: To learn more about Cody and to watch her upcoming brand launch for Opside Studio, follow her on Instagram @CodyOBM, on LinkedIn @CodyGarnerHowe, and visit her website CodyGarnerHowe.com/ ----------------------- Stop managing software and start hosting your people. This episode is sponsored by Heartbeat. Create an authentic community today and start your free trial at App.Heartbeat.Chat/KMA. Once you're ready to upgrade your plan, use code KMA30 for 30% off.   P.S. Want to be a community member before creating your own? Join the Kiss My Aesthetic community there today at App.Heartbeat.Chat/kissmyaesthetic/invitation?code=2FEB4G. ----------------------- WORK WITH MKW CREATIVE CO.   Connect on social with Michelle at: Kiss My Aesthetic Facebook Group Instagram Tik Tok -----------------------   -- COFFEE -- Did you know that the fuel of the POD and the KMA Team runs on coffee? ;) If you love the content shared in the KMA podcast, you're welcome to invite us to a cup of coffee any time - Buy Me a Coffee! -- ZENCASTR -- This episode is brought to you by Zencastr. Create high-quality video and audio content. Get your first two weeks free at https://zencastr.com/?via=kma . -- AUDIBLE -- This episode of the Kiss My Aesthetic Podcast is brought to you by Audible. Get your first month free at www.audible.com/kma.   This episode was edited by Berta Wired Theme music by: Eliza Rosevera and Nathan Menard

Just because you're bored, doesn't mean you should be rebranding. If you've ever wanted to throw your whole aesthetic in the trash and start fresh, Michelle's got your back. Tune in as she dishes on aesthetic fatigue, the real reason you're bored of your own branding, and how to break the comparison spiral without tanking your authority. From micro makeovers to intentional evolution, learn why a full rebrand might not be the answer (and what to do instead if you're itching for something new). Let's get you feeling inspired and ready to love your brand again. ------------------------ In today's episode, we cover the following: The definition of aesthetic fatigue and how it manifests Psychology behind brand fatigue Overthinking your brand aesthetic and its dangers Causes of brand boredom How to know it's time to rebrand Micro tweaks for a brand refresh Evolving your style without an overhaul Rebranding challenges and flexibility ---------------------- RESOURCES: Episode 243: Self-Loyalty and Business Success with Chedva Lumir Episode 231: Style to Lead: The Intersection of Aesthetic and Authority Episode 181: How to Build a Brag-worthy Brand Empire Pt 1 Episode 184: How to Build a Brag-worthy Brand Empire Pt 2 Episode 187: How to Build a Brag-worthy Brand Empire Pt 3 Episode 189: How to Build a Brag-worthy Brand Empire Pt 4 ----------------------- Stop managing software and start hosting your people. This episode is sponsored by Heartbeat. Create an authentic community today and start your free trial at Heartbeat.Chat/KMA. Once you're ready to upgrade your plan, use code KMA30 for 30% off.   P.S. Want to be a community member before creating your own? Join the Kiss My Aesthetic community there today at Heartbeat.Chat/KissMyAesthetic. ----------------------- WORK WITH MKW CREATIVE CO.   Connect on social with Michelle at: Kiss My Aesthetic Facebook Group Instagram Tik Tok -----------------------   -- COFFEE -- Did you know that the fuel of the POD and the KMA Team runs on coffee? ;) If you love the content shared in the KMA podcast, you're welcome to invite us to a cup of coffee any time - Buy Me a Coffee! -- ZENCASTR -- This episode is brought to you by Zencastr. Create high-quality video and audio content. Get your first two weeks free at https://zencastr.com/?via=kma . -- AUDIBLE -- This episode of the Kiss My Aesthetic Podcast is brought to you by Audible. Get your first month free at www.audible.com/kma.   This episode was edited by Berta Wired Theme music by: Eliza Rosevera and Nathan Menard

What's the real difference between followers and genuine community? Meet Murtaza Bambot, the founder of Heartbeat, as he unpacks the evolution of online spaces, why social platforms are losing their magic, and how the right tech can transform your group into a thriving, revenue-generating network. Discover practical strategies for migrating members, building authentic engagement, and leveraging customizable platforms like Heartbeat to future-proof your business. Whether you're a creator, solopreneur, or brand leader, you'll gain a refreshing perspective on sustainable community growth. Tune in for a behind-the-scenes look at the new era of connection. ------------------------ In today's episode, we cover the following: Murtaza's beginnings as a digital native How Heartbeat's community has evolved Social media business models and Heartbeat's Heartbeat's platform features The value of small, dedicated communities Brand vs. creator use cases Online education and community engagement The future of community, tech, and human interaction ---------------------- RESOURCES: Episode 111: Working Styles & Community with ESM Creative Episode 218: What Real Leadership Looks Like with Veronica Perondi ---------------------- Guest info: To learn more about Heartbeat, follow them on Instagram @heartbeat.chat and join their community at heartbeat.chat ----------------------- WORK WITH MKW CREATIVE CO.   Connect on social with Michelle at: Kiss My Aesthetic Facebook Group Instagram Tik Tok -----------------------   -- COFFEE -- Did you know that the fuel of the POD and the KMA Team runs on coffee? ;) If you love the content shared in the KMA podcast, you're welcome to invite us to a cup of coffee any time - Buy Me a Coffee! -- ZENCASTR -- This episode is brought to you by Zencastr. Create high-quality video and audio content. Get your first two weeks free at https://zencastr.com/?via=kma . -- AUDIBLE -- This episode of the Kiss My Aesthetic Podcast is brought to you by Audible. Get your first month free at www.audible.com/kma.   This episode was edited by Berta Wired Theme music by: Eliza Rosevera and Nathan Menard

Curious how in-person strategy sessions can transform a brand? Discover firsthand insights from 5 client on-sites Michelle went on in January, the latest trends in audience engagement, and actionable takeaways for elevating both your brand presence and community connection. Get a look at the real impact of showing up, asking the right questions, and driving intentional growth. ------------------------ In today's episode, we cover the following: Content creation at in-person events Dental Hygiene Nation & Dental Hygiene Seminars Event engagement and content strategy Spotlight on Bloom RDH The questions to ask your customers in person? Building partnerships through branding Visits with Falk Ruvin Gallagher Aesthetic authority and thought leadership Community hosting as a trend Onsite with Galavant Society The power of in-person collaboration How to work with us in 2026 ---------------------- RESOURCES: Episode 251: How to Work with MKW Creative Co. in 2026 Episode 233: Why In Person Client Meetings Matter Episode 230: Client Case Study: Galavant Society Episode 220: Rising Costs and Brand Resilience with Dental Hygiene Nation Episode 215: Client Case Study: FRG Real Estate Part 2 Episode 193: Client Case Study: Bloom RDH Episode 174: Client Case Study: FRG Real Estate Episode 131: Building a Merch Brand with Caitlyn Rastetter of Dental Hygiene Nation ----------------------- WORK WITH MKW CREATIVE CO.   Connect on social with Michelle at: Kiss My Aesthetic Facebook Group Instagram Tik Tok -----------------------   -- COFFEE -- Did you know that the fuel of the POD and the KMA Team runs on coffee? ;) If you love the content shared in the KMA podcast, you're welcome to invite us to a cup of coffee any time - Buy Me a Coffee! -- ZENCASTR -- This episode is brought to you by Zencastr. Create high-quality video and audio content. Get your first two weeks free at https://zencastr.com/?via=kma . -- AUDIBLE -- This episode of the Kiss My Aesthetic Podcast is brought to you by Audible. Get your first month free at www.audible.com/kma.   This episode was edited by Berta Wired Theme music by: Eliza Rosevera and Nathan Menard

Step inside a world where community, culture, and creativity collide. Meet Mo Maravilla, the force behind Studio Tigre, whose journey from Manila to LA has turned barriers in the coffee industry into invitations for inclusivity and empowerment. Discover how intentional design, lived experience, and radical hospitality can transform an entire movement.   Studio Tigre ignites flavor, culture, and connection — empowering the coffee, hospitality, and creative community through bold design, joyful education, ferociously delicious coffee conversations, and unforgettable experiences. ------------------------ In today's episode, we cover the following: Representation and diversity in the coffee industry Mo's entrepreneurial journey The name and vision for Studio Tigre Honoring heritage and intersectionality The value of travel Community spaces and American isolationism The vision for Studio Tigre Outspokenness and navigating difficult conversations Collective action and resilience Inspiration from Zohran Mamdani's political campaign ---------------------- RESOURCES: Episode 206: Turn Your Art Into a Business with Annie Bolding ---------------------- Guest info: To learn more about Studio Tigre, follow them on Instagram @StudioTigre.La. ----------------------- WORK WITH MKW CREATIVE CO.   Connect on social with Michelle at: Kiss My Aesthetic Facebook Group Instagram Tik Tok ----------------------- -- COFFEE -- Did you know that the fuel of the POD and the KMA Team runs on coffee? ;) If you love the content shared in the KMA podcast, you're welcome to invite us to a cup of coffee any time - Buy Me a Coffee!   -- ZENCASTR -- This episode is brought to you by Zencastr. Create high-quality video and audio content. Get your first two weeks free at https://zencastr.com/?via=kma .   -- AUDIBLE -- This episode of the Kiss My Aesthetic Podcast is brought to you by Audible. Get your first month free at www.audible.com/kma.   This episode was edited by Berta Wired Theme music by: Eliza Rosevera and Nathan Menard

There hasn't been a more important time to practice conscious entrepreneurship. If you're seeing how injustice plays out around the world, and particularly here in America, it's time to build activism into your business framework. This conversation unpacks the overlap between our values and our ventures, inviting you to examine where activism fits within your work—and your everyday life. Michelle shares practical ways to bring you from frustration to meaningful action, all while challenging the privilege of inaction. ------------------------ In today's episode, we cover the following: Talking to your inner supports Posting about your values Being in community with like-minded people Calling your senators and representatives Voting with your dollar Support journalists who are doing the research Uplifting original firsthand stories Bringing it up with your clients Creating original artwork Unlearn white supremacy, racism, and misogyny Get involved in local politics ---------------------- RESOURCES: Donate to the Immigrant Defense Project Read our community message to our social media clients ----------------------- WORK WITH MKW CREATIVE CO.   Connect on social with Michelle at: Kiss My Aesthetic Facebook Group Instagram Tik Tok -----------------------   -- COFFEE -- Did you know that the fuel of the POD and the KMA Team runs on coffee? ;) If you love the content shared in the KMA podcast, you're welcome to invite us to a cup of coffee any time - Buy Me a Coffee! -- ZENCASTR -- This episode is brought to you by Zencastr. Create high-quality video and audio content. Get your first two weeks free at https://zencastr.com/?via=kma . -- AUDIBLE -- This episode of the Kiss My Aesthetic Podcast is brought to you by Audible. Get your first month free at www.audible.com/kma.   This episode was edited by Berta Wired Theme music by: Eliza Rosevera and Nathan Menard

Step inside the vibrant world of design leadership as Michelle is joined by Anna Dower, co-founder of the Designer Boss Summit. Discover the art and strategy behind curating a global creative community, and learn how access, authority, and authenticity have redefined what it means to be a designer today. From building an inclusive stage for women to mastering your brand's signature style, this conversation unpacks the power of collaborative learning, thoughtful curation, and saying yes to opportunities uniquely aligned with your vision. If you're ready to elevate your creative business and stand out with intention, this episode is your blueprint.   ANNA DOWER is a graphic designer, entrepreneur, and sought-after creative mentor with 25 years of industry experience. She's passionate about enlightening, empowering, and elevating the businesses of graphic designers who are eager to make their mark— while having a blast doing it. Anna is all about balance, believing in both profit and pleasure, and she's proud to work just 20 hours a week while still smashing her income goals. ------------------------ In today's episode, we cover the following: Designer Boss Summit origin story What drives the content of the Summit The impacts of social learning The planning and execution behind a global summit How to become a better speaker Lessons on design authority Why your business can't be for everyone Advice for designers ---------------------- RESOURCES: Get your free ticket to the Designer Boss Summit, February 10-13, 2026 ---------------------- Guest info: To learn more about the Designer Boss Summit, follow them on Instagram @DesignerBoss.Co and Facebook @DBSummit and visit their website, DesignerBoss.co. ----------------------- WORK WITH MKW CREATIVE CO.   Connect on social with Michelle at: Kiss My Aesthetic Facebook Group Instagram Tik Tok -----------------------   -- COFFEE -- Did you know that the fuel of the POD and the KMA Team runs on coffee? ;) If you love the content shared in the KMA podcast, you're welcome to invite us to a cup of coffee any time - Buy Me a Coffee! -- ZENCASTR -- This episode is brought to you by Zencastr. Create high-quality video and audio content. Get your first two weeks free at https://zencastr.com/?via=kma . -- AUDIBLE -- This episode of the Kiss My Aesthetic Podcast is brought to you by Audible. Get your first month free at www.audible.com/kma.   This episode was edited by Berta Wired Theme music by: Eliza Rosevera and Nathan Menard

How to work with us, our services, lay of the land.   Want to work with us in 2026? This is how. Michelle has compiled alllllll of the ways you can join forces with our team, from bespoke brand design to bragworthy launch packages and creative retainers. Plus, stick around till the end to learn about the upcoming referral program for our superstar referrers (cash, credit, no catch). Whether you're dreaming of a total glow-up or just want some expert help to level up your business, tune in for the all-access roadmap to working together this year. Why play small when you could stand out? ------------------------ In today's episode, we cover the following: Mini vs. full-service brand design Consulting services Brand launch packages Ongoing creative retainer partnerships One-off projects Upcoming referral program ---------------------- RESOURCES: Episode 240: Streamline Your Brand Design Process with AI Episode 241: 10 Most Common Rebranding Questions Answered Episode 227: Branding File Management Made Simple Episode 249: My Journey in Branding and Entrepreneurship Episode 250: Client Case Study: Amador Wine Country Read the blog: 7 Strategic Reasons Podcast Sponsorships Outperform Social Media Ads ----------------------- WORK WITH MKW CREATIVE CO.   Connect on social with Michelle at: Kiss My Aesthetic Facebook Group Instagram Tik Tok -----------------------   -- COFFEE -- Did you know that the fuel of the POD and the KMA Team runs on coffee? ;) If you love the content shared in the KMA podcast, you're welcome to invite us to a cup of coffee any time - Buy Me a Coffee! -- ZENCASTR -- This episode is brought to you by Zencastr. Create high quality video and audio content. Get your first two weeks free at https://zencastr.com/?via=kma . -- AUDIBLE -- This episode of the Kiss My Aesthetic Podcast is brought to you by Audible. Get your first month free at www.audible.com/kma.   This episode was edited by Berta Wired Theme music by: Eliza Rosevera and Nathan Menard

True hospitality thrives in the foothills of Amador County, where a slower pace, deep roots, and a shared table welcome newcomers and old friends alike. This week, we meet with Daisy D'Agostini to dig into what it means to keep family tradition alive while adapting to a changing wine world. You'll learn what went into their rebrand with MKW Creative Co., and where they're headed.   Daisy D'Agostini is an owner of D'Agostini Wines and part of a multi-generational winemaking family in Amador County. She serves on the Marketing Committee for the Amador County Wine Heritage District, where she's focused on celebrating the region's history while helping evolve the Amador Wine Country brand for the next generation. ------------------------ In today's episode, we cover the following: Daisy's background and family business How Daisy found MKW Creative Co. Board involvement Amador Wine Country's four signature annual events Marketing challenges before the rebrand Initial reactions of the brand design presentation The Amador Wine Country experience Regional positioning and visitor demographics Changes in wine consumption trends Leaning into heritage and storytelling Navigating change and growth in the wine region The perfect 72hr Amador Wine Country trip ---------------------- RESOURCES: Episode 233: Why In-Person Meetings Matter ----------------------- Guest info: To learn more about Amador Wine Country, follow them on Instagram, Tik Tok and Facebook @AmadorWine and visiting their website, AmadorWine.com. ----------------------- WORK WITH MKW CREATIVE CO.   Connect on social with Michelle at: Kiss My Aesthetic Facebook Group Instagram Tik Tok -----------------------   -- COFFEE -- Did you know that the fuel of the POD and the KMA Team runs on coffee? ;) If you love the content shared in the KMA podcast, you're welcome to invite us to a cup of coffee any time - Buy Me a Coffee! -- ZENCASTR -- This episode is brought to you by Zencastr. Create high quality video and audio content. Get your first two weeks free at https://zencastr.com/?via=kma . -- AUDIBLE -- This episode of the Kiss My Aesthetic Podcast is brought to you by Audible. Get your first month free at www.audible.com/kma.   This episode was edited by Berta Wired Theme music by: Eliza Rosevera and Nathan Menard