Q4 Updates: Optimising Opportunities in the Post-Purchase Stage with Hamish McKay, Order Editing
Hamish McKay is the founder of surprisingly ground breaking new eCommerce tool Order Editing.
Now helping over 600 Shopify merchants to improve post-purchase customer experience.
In this episode, we discuss:
- Why you need to focus on the post-purchase customer experience
- Empowering the customer
- Upselling opportunities and increasing your brand’s revenue
Dive in:
[03:36] Managed customer experience for popular YouTuber brands.
[08:07] Mistakes after hitting buy button explained succinctly.
[12:56] Optimised journey for order confirmation and edits.
[14:15] Enhancing customer experience is a no-brainer.
[18:22] Bad news for everyone, missed order potential.
[22:22] Insider Tips from Hamish!
Find the notes here: https://keepopt.com/220
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