Episode 4: Emergency Perspectives

In this episode of Inside Urgent Care, UCA President Cassandra Donnelly sits down with Steve Sellars, Chief Executive Officer of the Urgent Care Association, for an engaging conversation about leadership, vision and the future of Urgent Care. Steve shares insights from his professional journey, the experiences that have shaped his approach to leadership, and his priorities for advancing the Urgent Care industry.Listeners will hear Steve's perspective on the evolving healthcare landscape, the critical role Urgent Care plays in delivering accessible, patient-centered care and the opportunities ahead for providers, operators and healthcare leaders. Whether you're a clinician, center leader, industry partner, or advocate for Urgent Care, this episode offers valuable insights into the direction of the specialty and the work being done to support its continued growth and impact.Tune in to learn more about the leadership, innovation and collaboration shaping the future of Urgent Care.

In this episode, Joseph Chow, MD, MBA, reflects on his remarkable journey through Urgent Care, having worked nearly every role across the field. He shares how these experiences shaped his perspective on the field and reinforced the wide range of career paths available within Urgent Care medicine.Challenging a common misconception, Dr. Chow shares how meaningful patient relationships can still thrive in an Urgent Care setting. He reflects on the long-term patient connections he continues to maintain and why those relationships remain central to his work.The episode wraps with career advice for clinicians and professionals considering their next move. Dr. Chow encourages listeners to put themselves in rooms with other leaders—especially at the UCA Convention—network openly and explore the many paths the field has to offer. For those still figuring out what they want to do, Urgent Care’s diversity provides endless opportunities to learn, connect and gain new perspectives by engaging with peers from across the field.

In this episode, we’re joined by Martha Williams, PA-C, and Dr. Jenna White, an emergency medicine and EMS physician, to discuss the critical role Urgent Care clinicians play in recognizing pregnancy-related and postpartum emergencies. Together, they explore how seemingly vague or low-acuity symptoms, such as shortness of breath, facial swelling, or mildly elevated blood pressure, can signal serious, life‑threatening conditions in pregnant and postpartum patients. The conversation highlights practical strategies clinicians can implement immediately, including better history-taking, vital sign interpretation and the use of ACOG-developed algorithms to guide timely escalation of care. This episode offers actionable insights to help Urgent Care teams improve risk stratification, strengthen handoffs to the emergency department and ultimately save lives.Visit (www.acog.org/obemergencies) for Urgent Care resources. 

In this episode, we sit down with Jake Summerford, PA-C and dive into his remarkable career journey, from his start in Urgent Care to becoming a leader within his organization.  He talks candidly about leadership done right: getting your hands dirty alongside your team, stepping up before you have the title and staying grounded by listening and learning every step of the way.Whether you're a clinician exploring Urgent Care or an aspiring leader looking for inspiration, this conversation delivers practical wisdom and powerful reminders to do things from where you are —and lead with purpose.

In this episode, Selena Gurley, MSN, FNP-C, CRHCP shares her personal journey and the lessons learned along the way—from navigating career challenges to building a path on her own terms. She offers practical tips on finding mentors, growing your network beyond your company and the power of getting involved in communities like UCA. Tune in for honest insights, real pain points and advice to help you move forward in your career with confidence.

In this episode, join our host as she welcomes Dr. Patrick O'Malley for an insightful discussion on the realities and daily challenges of Urgent Care medicine. From patient care strategies to healthcare team dynamic and emerging trends, Dr. O'Malley brings an authentic, frontline perspective on what it means to deliver timely, effective care. 

Big changes are happening at Inside Urgent Care! In this special episode, we're passing the mic as we welcome a brand-new host, Cassandra Barnette Donnelly, DO! You will hear more about her work, her vision for the podcast and a sneak peak of what's to come. Join us as we reintroduce Inside Urgent Care with a new voice and the same commitment to share the real stories of those who work in the field of Urgent Care. 

Meg Phillips, Family Nurse Practitioner at Mass General Brigham Urgent Care and faculty at MGH Institute of Health Professions in the School of Nursing and at Endicott College School of Nursing joins us to talk patient focused and trauma informed care, including many practical tips and insights.

Join us for another episode of Inside Urgent Care as Kellen Kreger, PA-C, Director of Telemedicine at Well Now Urgent Care as we discuss the evolution of Urgent Care over the last 10+ years: What's new, what's different, what's the same and what can those interested in working in Urgent Care expect?

As an emergency physician who found his way into Urgent Care, Matthew DeLaney, MD joins us to share his stories and unique perspectives. We cover recent presentation trends and the practice of Urgent Care medicine but also touch on cold fusion, cannabis misadventures and more.