Episode 27 - Listening is a managers superpower with Aspen Padilla

Inspirational quotes are everywhere. There are some that may change your perception and get you to think differently. On this episode, the season one finale, we caught up with Nic Haralaumbus. Nic is form South Africa and has been starting and growing businesses ever since he was 16. He has written numerous books runs a podcast talking with founders and their failures and even runs a foundation to help others in SA start side hustles. During our conversation Nic shares his wisdom around business and life. He explains his Nicisms and drops some great quotes that may resonate with you. Enjoy.

Reducing friction for students is a big priority for campuses across the globe.  Allowing students to access information easily is a close second. How has technology changed this? On this episode we sat down with Dr. Steven Tolman. Dr. Tolman is teaching the next generation of university administrators. He is also the author of a research paper that highlights the benefit of scheduling automation on campus, specifically YouCanBook.me. We had a great time talking with someone just as passionate as us about the topic. Enjoy.

Nearly every part of human life, technology has impacted. Customer Success is no different. Many CSMs are spending a large amount of their time manually checking accounts and tabulating health metrics so they can make informed decisions and monitor managed accounts. On this episode we are joined by Philipp Wolf the co-founder and CEO of Custify a Customer Success platform. Philipp talks about how his tool can help save CSMs a massive amount of time as Custify streamlines the health metrics and outreach at scale. Philipp shares the habits of a successful CSM and what teams should consider when first starting a Customer Success department or team. Enjoy.

Managing others can be very tough. Be a successful leader is nearly impossible if you are not receptive to your team members. If you aren't listening effectively you cannot help them grow, your team does not win. On this episode we are joined by Aspen Padilla. Aspen is the Academic Coordinator for Chemeketa Community college. During her tenure with Chemeketa she has seen student success evolve and adapt to the changing times. She discusses her leadership philosophy and how her department works hard to break the stigma around seeking help for academics. Enjoy.

What does it take to have a high performing team? How can managers be better at providing feedback to help their team grow? On this episode we sit down with Dr. Sherry Walling. Sherry is an clinical psychologist, author, aerialist and CEO of Zenfounder. She has been around entrepreneurs and business leaders for a long time learning all of the things they deal with and how to help them navigate business and life changes. During our conversation Sherry shares insights into how leaders can mold high performing teams and the importance on having a physical hobby to rewire your brain. She also talks about her new book Touching Two Worlds tackles the difficult topic of grief and how to handle it.  Enjoy.

How do you scale a business? On this episode Guillaume shares what he and the team at lempire have done in the last three and a half years to accelerate their growth. G talks about how to fire quickly for folks that aren't a good fit and why many business owners and start ups should do what they shouldn't and buck conventional thinking. This is a great episode with some amazing takeaways from all things management to getting started with video. Enjoy.

Spot a problem and fix it. This is the advice you hear from everyone who has ever started a company. Our guests Andrea Wildt and Samantha Anderl did exactly that. After starting a consulting business and working as freelancers they ran into a ton of obstacles. They decided to build a solution and Harlow was born. Harlow is an all one app designed to help freelancers streamline their workflows and simplify their life. Sam and Andrea talk about how the launch has gone, how they are building their company, and how they manage everything. Enjoy

YouCanBook.me would be nothing without our amazing customers. Everything we do is to serve them better. On this episode we sat down with Ted Daniels, one of the first YouCanBook.me customers. Ted shares his early experience with the platform and how CTO Keith Harris built a custom solution for him. As the technology specialist for College of Western Idaho Ted shares how he sources tools for his campuses and makes sure the choices they make are long term and not quick fixes.  Enjoy.

How much can your company stand to make by emerging into new markets? On this episode we sat down with Levent Yildizgoren to talk about how to make this happen. For over 30 years Levent and his team have helped businesses all over the world with localization to bring products to new points on the globe. Levent shares the common mistakes that companies make when it comes to localization and how to avoid them. He also shares more on his LINGO method for having a successful localization campaign. Enjoy.

Starting over can be difficult. Stepping away from something you have built from the start is never easy. On this episode Rand Fishkin the former CEO and founder of Moz talks about how he is doing things differently with his new venture, SparkToro an audience research platform. He shares how his team of three is able to do everything that has to get done and the processes they have in place to allow them the autonomy and freedom to work when and how they need to. The easiest process is something you can start today. We talk about Rand's book Lost and Founder and what makes a great leader. Enjoy.