"Top Marketers" Fail Inside Franchise Systems...Here's Why

Erik Van Horn and Jeff Herr break down one of the most explosive franchise categories ever created: salon suites. They reveal how the model went from unknown to industry-dominating, why private equity rushed in, and what made it one of the highest-leverage real estate plays in franchising. From early headwinds and financing challenges to scaling 10,000–29,000 sq ft locations, this episode offers a candid, behind-the-scenes look at disruption, growth, and building enterprise value in a new market.   Timestamps: 00:00 – Creating a Disruptive Franchise Category 02:50 – Storytelling Lessons From Napa 05:10 – Discovering the Salon Suite Opportunity 08:20 – The Real Estate Insight Behind Salon Suites 11:50 – When Sola Took Over the Industry Conversation 17:10 – Industry Resistance & Stylist Education Challenges 23:00 – The Million-Dollar Buildout Era Begins 27:30 – Financing Breakdowns and SBA Pullback 31:50 – Why Private Equity Loves This Model 38:40 – Scaling Into 10,000–29,000 Sq Ft Mega-Locations   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/    Best Franchise Starter Playlist: https://youtube.com/playlist?list=PLEEithd54kMlgRgsBAo4LWNCMSOthnK0r&si=TD1z25-ie2d23rGm https://youtube.com/playlist?list=PLEEithd54kMle5_OUXiuLbc_UPBtz1vTE&si=uCOgDya1VnnCarDf https://youtube.com/playlist?list=PLEEithd54kMk2Kw07KwZGWgF8UTx9N5_T&si=ZldjBOqFanGE-JUL   #Franchising #Growth #Disruption

What separates great franchise founders from the ones who hold brands back?   In this unfiltered episode, Erik Van Horn and Bobby Brennan break down: -The traits elite founders all share -The biggest red flags Erik sees behind the scenes -Why "franchisee-first" founders always win -How to succeed even if your brand doesn't have a strong founder -The mindset shift founders MUST embrace ("It's not my fault, but it's my problem") -Why honesty, transparency, and problem-solving beat charisma and hype every time -How the best founders build trust with franchisees -What happens when ego gets in the way of growth   Whether you're a franchisee evaluating leadership, a founder trying to improve, or part of a growing system, this episode is PACKED with insider truths you won't hear anywhere else.   Timestamps: 00:00 – People are people: why founders and franchisees both make mistakes 00:47 – Why this episode exists: what Bobby has learned from 20+ founders 02:15 – "Great founder vs. disaster founder" — why it matters to franchisees 03:51 – Early red flags when evaluating a founder 04:17 – The power of a clear vision + the "bridge" analogy 05:16 – The problem with visionary founders hiring clones 05:44 – Why founders need charisma AND scars 06:37 – Hard times create seasoned leaders 07:33 – Behind closed doors: the questions Front Street gets to ask 09:49 – Franchisee-focused founders vs. bottom-line founders 11:37 – The integrity test: Item 7, Item 19, and honesty 13:25 – Ego, feedback, and what founders must get right 16:07 – The rough-around-the-edges founder who became a rocket ship 18:21 – Why selling "the hard truth" builds stronger franchisees 19:50 – The problem-solving mindset: "It's not my fault, but it's my problem" 21:40 – What GREAT founders do every day 25:30 – Who gets credit for success? (Spoiler: not the franchisor) 27:05 – How the best founders deal with unfair criticism 30:46 – How founders build trust 34:47 – Trust killers: legal letters, pointing to the FA, hiding problems 36:48 – Do the best founders invest in coaching and mastermind groups? 41:53 – How two top founders grew in totally different ways 45:49 – Why franchise brands must lean into AI NOW 46:37 – The final takeaway: quantify the leader YOU want to follow   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/    Best Franchise Starter Playlist: https://youtube.com/playlist?list=PLEEithd54kMlgRgsBAo4LWNCMSOthnK0r&si=TD1z25-ie2d23rGm https://youtube.com/playlist?list=PLEEithd54kMle5_OUXiuLbc_UPBtz1vTE&si=uCOgDya1VnnCarDf https://youtube.com/playlist?list=PLEEithd54kMk2Kw07KwZGWgF8UTx9N5_T&si=ZldjBOqFanGE-JUL   #Franchising #Leadership #Founders

Hiring the wrong marketing leader can quietly destroy franchise growth. In this episode, Erik Van Horn and Aren Johnstone break down why CMOs from outside franchising—especially those coming from e-commerce or big-brand backgrounds—struggle and often fail inside franchise systems.   They reveal why franchising operates more like a political system than a corporation, how franchisees hold real power, why innovation gets blocked, and the cultural mistakes that erode trust.   If you're scaling or building a franchise, this episode will save you years of painful hiring mistakes.   Timestamps: 00:00 — Why outside marketers fail inside franchise systems 02:17 — AI, prep, and Aren's approach to productive conversations 04:28 — Inside vs outside franchising: the hiring dilemma 07:29 — How Franchise Ramp stays franchisee-first 09:42 — Why top-tier vendors avoid emerging brands 13:09 — Big-budget marketers vs the reality of franchising 17:39 — Why inside hires get stale & outside hires hit walls 23:09 — The political structure of franchising 30:48 — Managing difficult franchisees while protecting culture 41:41 — The winning hiring formula Aren recommends   Learn more about Franchise Ramp here: https://franchiseramp.com/   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/    Best Franchise Starter Playlist: https://youtube.com/playlist?list=PLEEithd54kMlgRgsBAo4LWNCMSOthnK0r&si=TD1z25-ie2d23rGm https://youtube.com/playlist?list=PLEEithd54kMle5_OUXiuLbc_UPBtz1vTE&si=uCOgDya1VnnCarDf https://youtube.com/playlist?list=PLEEithd54kMk2Kw07KwZGWgF8UTx9N5_T&si=ZldjBOqFanGE-JUL   #Franchising #Growth #Leadership

In this episode, Erik and Adam unpack one of the most misunderstood levers in business: the speed of learning. Adam explains why the brands that win are the ones that learn fastest — not the ones with the biggest budgets — and why "failure" is the wrong word entirely. They dive into growth mindset vs. fixed mindset leadership, how to evaluate people you work with, how leaders accidentally kill innovation, and how to build teams that tell you the truth. They also touch on personal stories around kids, parenting, praise, and competitive sports (including Adam's controversial crossover into pickleball 😆). Whether you're a founder, franchisee, or emerging leader, this episode gives you frameworks you can use immediately to make better decisions, reduce risk, and grow faster.   What You'll Learn:   -Why speed and agility are the true competitive advantages today -How validated learning beats traditional "failure" thinking -Signs of fixed mindset leadership (and how to avoid it) -How Adam evaluates founders before coaching them -Why ego slows growth and how to build a truth-telling culture -Parenting parallels that create future leaders -The connection between flow state, performance, and openness -How to reframe team conflict using curiosity instead of defensiveness   Who This Episode Is For: Franchise founders, CEOs, franchisees, operators, multi-brand builders, investors, and anyone who wants to grow faster with fewer mistakes.   Timestamps: 00:00  Why speed and agility are the ultimate competitive advantage 01:53  Consumer brands, noise, and how customers choose today 03:29  Distribution is no longer a moat; brand is everything 04:31  How elite leaders think about resource allocation 06:14  Adding people: expense vs. investment 07:05  "Fail in a week, not in three months" — and why 09:11  Growth mindset vs. fixed mindset — definitions that matter 12:30  How Adam tests whether a founder has a growth mindset 16:54  Parenting parallels: praise the effort, not the outcome 28:50  How fixed-minded leaders react vs. growth-minded leaders   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/    Best Franchise Starter Playlist: https://youtube.com/playlist?list=PLEEithd54kMlgRgsBAo4LWNCMSOthnK0r&si=TD1z25-ie2d23rGm https://youtube.com/playlist?list=PLEEithd54kMle5_OUXiuLbc_UPBtz1vTE&si=uCOgDya1VnnCarDf https://youtube.com/playlist?list=PLEEithd54kMk2Kw07KwZGWgF8UTx9N5_T&si=ZldjBOqFanGE-JUL   #Growth #Leadership #Franchising

AI isn't here to replace entrepreneurs—it's here to amplify how we think. In this episode, Erik Van Horn breaks down exactly how he uses AI as a "thinking partner" to analyze FDDs, research industries, and uncover opportunities that 99% of franchise buyers overlook. Learn how to build your own custom GPTs for research, due diligence, and marketing—and why the right inputs always lead to the right output.   Timestamps:   00:00 – The GPT Should Know Everything About You 02:33 – Using AI as a Thinking Partner 04:04 – Treat AI Like a $10,000/hour Advisor 06:21 – How I Built a Website in a Day With AI 07:40 – Building Custom GPTs for Your Brand 10:11 – How I Use AI to Analyze FDDs 12:24 – Spotting Private Equity Opportunities With AI 17:00 – Create Better Prompts, Get Better Results 20:20 – AI as Your Copywriter, Not Your Voice 26:37 – Analyzing Item 7 and Item 19 With AI   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/    Best Franchise Starter Playlist: https://youtube.com/playlist?list=PLEEithd54kMlgRgsBAo4LWNCMSOthnK0r&si=TD1z25-ie2d23rGm https://youtube.com/playlist?list=PLEEithd54kMle5_OUXiuLbc_UPBtz1vTE&si=uCOgDya1VnnCarDf https://youtube.com/playlist?list=PLEEithd54kMk2Kw07KwZGWgF8UTx9N5_T&si=ZldjBOqFanGE-JUL   #Franchise #AI #entrepreneurship

What does "semi-absentee" actually mean — and what does it cost to get there?   Erik Van Horn shares the hard-earned lessons from owning multiple franchise brands, including the moment his manager got arrested right before tax season. Instead of panicking, his systems held — revealing the true power of leverage and layers.   You'll learn: ✅ The difference between managing and truly leading ✅ How to build redundancies that protect your income ✅ The real ROI of buying back your time ✅ How to move from owner-operator → district manager → semi-absentee ✅ Why freedom in franchising isn't free — but it's worth it   Timestamps:   00:00 The Call That Changed Everything  02:00 Why Most Franchise Owners Never Go Semi-Absentee  04:30 What Semi-Absentee Ownership Really Means  07:30 From One Location to Many  10:00 The Multi-Unit Manager Mindset  13:30 The Moment Systems Saved My Business  16:30 The Real Cost of Freedom ($150K Lesson)  20:00 Buying Back Time: The Practical Playbook 24:00 The District Manager Trap  28:00 Freedom Through Structure    Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/    Best Franchise Starter Playlist: https://youtube.com/playlist?list=PLEEithd54kMlgRgsBAo4LWNCMSOthnK0r&si=TD1z25-ie2d23rGm https://youtube.com/playlist?list=PLEEithd54kMle5_OUXiuLbc_UPBtz1vTE&si=uCOgDya1VnnCarDf https://youtube.com/playlist?list=PLEEithd54kMk2Kw07KwZGWgF8UTx9N5_T&si=ZldjBOqFanGE-JUL    #Franchise #Freedom #Systems

Everyone wants an AI silver bullet—but franchise success still comes down to execution. In this episode, Erik Van Horn and Brian Holmes (Franchise Ramp, AI Front Desk) break down how real operators are using AI to scale without losing culture, quality, or profit. Learn how AI saves 65,000+ hours, the truth behind "failed" AI pilots, and why most leaders still get it wrong.   👉 Subscribe for more franchise growth, systems, and scaling insights: FranchiseSecrets.com   Timestamps: 00:00 – The myth of the silver bullet in business 01:19 – The first time Eric heard about ChatGPT 04:20 – How Brian's Liberty Tax days shaped his franchise mindset 05:46 – Building Franchise Ramp: from 0 to 1,200 locations 06:17 – Why culture drives every result at Franchise Ramp 10:33 – Why saying "no" creates world-class execution 11:51 – The AI hype vs. the real business impact 17:10 – How to spot fake AI vendors and bad pilots 26:49 – The real problem AI Front Desk solves for franchises 47:53 – The results: 1.1M tasks done and 65,000 hours saved   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/    Best Franchise Starter Playlist: https://youtube.com/playlist?list=PLEEithd54kMlgRgsBAo4LWNCMSOthnK0r&si=TD1z25-ie2d23rGm https://youtube.com/playlist?list=PLEEithd54kMle5_OUXiuLbc_UPBtz1vTE&si=uCOgDya1VnnCarDf https://youtube.com/playlist?list=PLEEithd54kMk2Kw07KwZGWgF8UTx9N5_T&si=ZldjBOqFanGE-JUL   #Franchise #AI #Systems

Everyone wants time freedom, but few understand what it costs.   Franchisee Alex Read joins Erik Van Horn to share his journey from the early days of 1-800-GOT-JUNK to building with Modern PURAIR. After years of experience and a few expensive mistakes, Alex reveals why you can't just throw money at the problem — and why real success requires being two feet in.   They unpack the difference between delegating and abdicating, the truth about semi-absentee ownership, and why emerging brands demand leaders, not investors.   If you've ever dreamed of owning your time through franchising, this episode is a wake-up call.   Topics Covered:   -Why "semi-absentee" can become "fully absent" -The reality of emerging franchise brands -Building culture vs. hiring for convenience -The value of failure and how it shapes real entrepreneurs -What 1-800-GOT-JUNK taught Alex about leadership and growth   Timestamps:    00:00 – You Can't Shortcut Time Freedom 02:55 – From the UK to Canada: Starting Over from Scratch 04:30 – Discovering 1-800-GOT-JUNK 07:28 – Hire for Spark, Not Just Skill 09:30 – The Power of Vision and Accountability 12:34 – Why I Bought a Second Brand 15:48 – The Brand I Said I'd Never Buy 21:50 – The Truth About Semi-Absentee Ownership 25:54 – You Can't Outsource Grit 29:03 – When the GM Leaves, So Does Your Freedom   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/    Best Franchise Starter Playlist: https://youtube.com/playlist?list=PLEEithd54kMlgRgsBAo4LWNCMSOthnK0r&si=TD1z25-ie2d23rGm https://youtube.com/playlist?list=PLEEithd54kMle5_OUXiuLbc_UPBtz1vTE&si=uCOgDya1VnnCarDf https://youtube.com/playlist?list=PLEEithd54kMk2Kw07KwZGWgF8UTx9N5_T&si=ZldjBOqFanGE-JUL   #FranchiseSecrets #Franchising #Entrepreneurship #BusinessGrowth #FranchisePodcast #TimeFreedom #Leadership #EmergingBrands #FranchiseOwner #AlexRead #ErikVanHorn #BusinessMindset

So many franchise buyers think "semi-absentee ownership" means passive income — but that couldn't be further from the truth.   In this episode, Erik Van Horn (host of Franchise Secrets) breaks down what semi-absentee really looks like once the hype fades and reality hits. From bad hires to broken systems, Erik explains how he learned — the hard way — that you have to earn the right to step back.   You'll learn:   -Why passive franchise ownership is mostly a myth -The difference between semi-absentee and absentee models -How to avoid checking out too early and ending up "back in the weeds" -What systems, people, and culture you must build first -How to design your business for real freedom -If you've ever been sold the dream of mailbox money, this is your wake-up call.   Timestamps:   00:00 – The painful lesson I learned from checking out too early 01:00 – The fantasy of semi-absentee ownership 03:40 – The "London scenario" that exposes your weak spots 06:54 – Ask this emotional question before buying any franchise 07:54 – Why "absentee franchise" is a red flag 09:20 – What true semi-absentee success actually looks like 14:17 – How lazy delegation destroys your business 18:51 – The real currency of freedom: systems 22:32 – Using AI and playbooks to scale smarter 37:44 – Don't chase lifestyle too early — earn it first   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/    Best Franchise Starter Playlist: https://youtube.com/playlist?list=PLEEithd54kMlgRgsBAo4LWNCMSOthnK0r&si=TD1z25-ie2d23rGm https://youtube.com/playlist?list=PLEEithd54kMle5_OUXiuLbc_UPBtz1vTE&si=uCOgDya1VnnCarDf https://youtube.com/playlist?list=PLEEithd54kMk2Kw07KwZGWgF8UTx9N5_T&si=ZldjBOqFanGE-JUL   #FranchiseSecrets #FranchiseOwnership #PassiveIncome

Thinking about buying a franchise? Erik Van Horn and Bobby Brennan break down the real journey: from the "fee stage" burn to stabilization, optimization, and finally scale or exit. We cover why "passive" is a myth, how to avoid starving your marketing, when (and when not) to use profit sharing, and what separates podium revenue from real EBITDA.   Timestamps:    00:00 Don't buy a franchise for short-term income 00:42 Intro: Franchise Secrets w/ Eric & Bobby 01:12 The "passive" myth & real losses 02:51 Transparency from operators & brokers 12:40 Phase 1: Investment/Burn (intentional negative cash flow) 22:54 Phase 2: Stabilization (6–18 months) 33:02 Phase 3: Optimization (18–36 months) 44:08 Phase 4: Scale or Exit (Years 3–7) 49:06 Owner vs employee mindset (long-term wealth) 51:54 Wrap-up + resources & links   Connect with Erik Van Horn: 🌐 Website - https://franchisesecrets.com/    📷 Instagram - https://www.instagram.com/erikvanhorn/   👍 Facebook - https://www.facebook.com/erik.v.horn/   💼 LinkedIn - https://www.linkedin.com/in/evanhorn/    Best Franchise Starter Playlist: https://youtube.com/playlist?list=PLEEithd54kMlgRgsBAo4LWNCMSOthnK0r&si=TD1z25-ie2d23rGm https://youtube.com/playlist?list=PLEEithd54kMle5_OUXiuLbc_UPBtz1vTE&si=uCOgDya1VnnCarDf https://youtube.com/playlist?list=PLEEithd54kMk2Kw07KwZGWgF8UTx9N5_T&si=ZldjBOqFanGE-JUL   #Franchise #Franchisee #FranchiseSecrets