Bob Chapman & Raj Sisodia Discuss the 10th Anniversary Revised and Expanded Edition of Everybody Matters

If you’re a regular listener of this podcast, you’ve probably heard of Bob Chapman and Raj Sisodia’s book, Everybody Matters: The Extraordinary Power of Treating Your People Like Family. Well, I’m pleased to be able to finally tell this audience that a revised and expanded version of this seminal book will be released Oct. 21. It has 75 extra pages, catching readers up to Bob and Barry-Wehmiller’s journey since Everybody Matters was originally released ten years ago. There are many new stories and insights that point to the thing we say at the top of each podcast: The way we lead impacts the way people live. You can find out all the particulars about the book and its release, download an excerpt and see more content at everybodymattersbook.com. On this podcast, we want to bring you a discussion between Bob and Raj where they talk about the new version of Everybody Matters. They have a wide-ranging discussion on the need for a new version, the impact of the original version and their hopes as this expanded edition is released into the world.

BW CEO Bob Chapman often tells a story about meeting Steve Jones, who was formerly a high school football coach at Kimberly High School in Kimberly, WI. Steve led his teams to five consecutive state titles from 2013-2017 with an incredible run of 70 consecutive victories, a Wisconsin state record. With those impressive credentials, Bob asked Steve what he taught his players about winning and losing. Steve said they didn’t. He said that they teach them to play their position well for their fellow team members. Do it as an act of respect for their fellow team members. He said, “When people truly care for one another, it’s amazing how hard they will work for each other.” To Bob, it begged the question: if you create an environment of unconditional care, wouldn’t the people there want to “play their position well” for their teammates? But how do you create that environment? Well, that’s the subject of today’s podcast. Chapman & Co. Leadership Institute is Barry-Wehmiller’s company that is a human-centered consultancy that helps organizations and their leaders align people, culture and strategy to drive results.​ They help build agile, purpose-driven workplaces ​where individuals thrive, teams perform and impact endures.​ You can find out more at ccoleadership.com When it comes to building a high-performing team, Chapman & Co. will say it isn't just about assembling talented team members and setting a shared vision or common goals. You can have exceptional individuals, a compelling mission and still feel like something's not clicking in your team dynamics. Most teams don't need fixing, maybe they just need perspective. On this podcast, you’ll hear from Praisy Isaac and Emily Gauvain, experts on team building at Chapman & Co. They’re going to talk about the hidden dynamics that determine whether teams merely function or genuinely thrive and ultimately create that environment of care where people want to play their position well for their teammates.

Our friend Jane Adshead-Grant says this is key in furthering our hope to build a better world: "As we begin to share the message of what it means to be a Truly Human Leader, to take the responsibility of leadership and be this great steward of people who have been entrusted to us… What I see, time and time again is that there are few role models that enable our future generations to be this way. And so, for me, it’s about how do we role model this way of being in the world? And it isn’t just at work, you know, it’s how we show up in every day life." We are fortunate to have Jane as one of those role models. Jane shares quite a bit of insight in this episode, including a discussion of the challenges of the changing landscape of leadership. Based in the UK, she has been a leadership coach and mentor for almost 20 years. In a conversation with Mary Rudder, Barry-Wehmiller’s Director of Communications, Jane talks about some of the challenges her clients are facing in today’s world and the tools she uses to help them become better leaders.

There is a hunger for a new kind of leadership. Throughout business and organizations, people continue to be taught to be managers, not leaders. They make sure everyone is in their seat on time, they take headcount for the day, they check off the boxes of daily tasks. But this is changing. As the evidence of the success of caring organizations becomes overwhelming, organizational leadership is reconnecting with their own humanity and recognizing the humanity of those they lead. They are recognizing that the people within their span of care are not numbers on a spreadsheet that are part of the calculations that equal profit and loss, but someone’s precious children and should be treated accordingly. They are recognizing that the people within their span of care are not just functions, but whole beings who are capable of so much more than the role into which they’ve been pigeonholed. Leaders inspire. Leaders care. Leaders help people grow. It’s not about the tasks, it’s about the person. When we treat people with respect and dignity and create opportunities through which they can realize their potential and be appreciated for it, we, in business, can really impact the world in a positive way. Jacob Morgan interviewed Barry-Wehmiller CEO Bob Chapman and 140 other CEOs and leaders for his new book, The Future Leader. He took that insight and turned it into a roadmap for leaders present and future to see that leadership is not management, it’s something much bigger and much more valuable. This is Jacob’s second appearance on our podcast. Hear Jacob talk about his research on the future of leadership on this episode.

One thing we have consistently believed at Barry-Wehmiller is that everyone can be a leader. Anese Cavanaugh‘s book, Contagious You advances the notion—for good or for bad—that leaders have tremendous power to influence those who follow their example. As Anese says, “The quality of our leadership is based upon our intentions, energy, and presence. By emphasizing authorship, self-care, and response-ability (not responsibility) as leadership skills and therefore cultural amplifiers, Contagious You shows you how to walk the path of more effective leadership while navigating the road blocks in your way. Whether these road blocks be working with negative co-workers, secret agendas, unrealistic expectations, or just the general ‘busyness’ of life and its excessive demands, this book will take you on a journey to create more space, more courageous leadership, and stronger collaboration to influence others and create the impact you desire. “The common denominator is you. No matter what level you’re on, your intentions, energy, and presence impact your ability to do anything within your life. Contagious You is an invitation to unlock your own power. You set the tone. You are the culture. So show up, lead, and intentionally become the change you wish to see.” Anese’s book is a gift to yourself and anyone in your span of care: your work team, your spouse, your children, your friends. When we show up in a manner that is life-giving, rather than life-draining, it creates the space for you and others to do their best, be their best.  Learn more from Anese on this podcast. 

Almost ten years ago, our CEO, Bob Chapman’s book, Everybody Matters was released. It is a documentation of the lessons Bob and Barry-Wehmiller have learned along our journey. Among the most important insights we gained: Everybody wants to know that who they are and what they do matters. Mattering is a term that is getting more and more attention lately. A while back, you may remember episodes of our podcast that featured our friend Jennifer Wallace, who has written a book on mattering and children. And separately, Professor Isaac Prilleltensky, who has done a lot of research on the subject. On his episode, Dr. Prilleltensky said that mattering consists of feeling valued and adding value. On today’s podcast, we’re going to have a discussion about mattering with Zach Mercurio, a researcher, author, and speaker specializing in purposeful leadership, mattering, meaningful work, and positive organizational psychology. He has a new book titled: The Power of Mattering, How Leaders Can Create a Culture of Significance.  Barry-Wehmiller and Bob Chapman are featured in a chapter in Zach’s book, who made this observation based on his research that included BW: How people make meaning in their jobs inevitably affects how they make meaning in life. It’s an observation that aligns alongside what we say at the top of the podcast: the way we lead impacts the way people live. Zach and I talk about a number of mattering-related things on this episode. Including how mattering relates to recognition and celebration. That the skills of helping people feel like they matter can be taught. We talk about mattering as it relates to leadership. And we talk about how mattering can be a solution to the crisises of our time. But we start out talking about how conversation about mattering has come to the forefront, specifically as people start to realize they don’t feel like they matter.

The term "influencer" has really become a marketing term. It's a job. People are paid on social media to influence behavior, usually toward certain products. But there are real influencers in our lives -- intentional or unintentional -- that have a much greater effect on our behaviors, in positive or negative ways. We've long held at Barry-Wehmiller that your leader is one of the most powerful influencers in your life. Many years ago, I was told that the person you report to at work can be more important to your health than your family doctor. A few years ago, Forbes published a study that said 69% felt their leader had the greatest impact on their health, on par with the impact of their partner.  Bob Burg is the best selling author of the classic business parable, The Go-Giver. Another book in that series, The Go-Giver Influencer, is a book that describes the characteristics a  leader should have to exert a positive influence on others. Key among them is listening. It’s written, as are his other books in the Go-Giver series, as a parable, and it has a powerful message. When it was released, our CEO, Bob Chapman wrote a blurb — or recommendation. In it, he said, "If you do nothing more than read and follow the lesson in chapter seven, you will have given yourself a life-changing gift." Here’s a quote from the book about that chapter that explains what he meant: “The next time you listen to someone speak, imagine you’re using the back of your neck to hear… It’s like listening not only to what a person says, but also to what they don’t say. What they mean. What they’re feeling, behind the words and facial expression.” On this podcast, we talk to Bob Burg about what it truly means to be an influencer.

Here’s something our CEO Bob Chapman recently wrote in a post on our Truly Human Leadership blog:  The people our leaders lead, they do not “report to” that leader, they are within that leader’s span of care. Just that simple deviation from the normal way of phrasing things completely changes the dynamic of the relationship. Per a Google search, the literal definition of “report to” someone is “to work under the supervision of or take instructions from someone who is in a higher position. It implies a hierarchical relationship where the person reporting is accountable to the individual they report to.” But when you talk about being within a leader’s span of care, it helps to change the way leaders think. It suggests the sense of responsibility a leader should feel to those they lead. Our children do not “report to” us. Our spouses certainly don’t. When we invite someone to join our team, we are bestowed with the awesome responsibility to provide the care and inspiration and support that that precious human being needs to become everything he or she was meant to be. As Bob says here, just a simple phrase like “span of care” can change our perspective as a leader. And this takes us to our conversation today. Chapman & Co. Leadership Institute is Barry-Wehmiller's consulting arm that specializes in helping other organizations unleash the extraordinary in their businesses and their people. They do this by helping those organizations identify, develop, and equip their leaders. On this podcast, Ben Huebner, a Senior Consultant at Chapman & Co. Leadership Institute is going to talk to a couple of leaders from Metlife, who I’m sure you’ve heard of. Since 1868, MetLife has been of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individuals and institutions around the world. Ben’s conversation is with Anna Lavery, Vice President, Market Enablement and Andrea Douglas, Vice President, Regional Business Service & Implementation. The three talk about the work Chapman & Co has done with Metlife for a few years now, mainly with what Chapman & Co calls Truly Human Service and Truly Human Language. Notably, you’ll hear the impact using the phrase “span of care” has made in their organization.