Leading Water Utility Maintenance With a CMMS at United Utilities & Binnies

Jaco Schutte, ERP Manager at the Alpine Formula One Team, discusses selecting, implementing and running Microsoft Dynamics ERP inside Formula One. Jaco leads the technical and functional design of Microsoft Dynamics 365 Finance and Operations for a team of roughly 900 people. He explains why an F1 team is really a manufacturing business, how the system was selected, why he aligns processes to the software before customising, how his team connects PLM and ERP in real time, and why adoption depends on people, not technology.

Israel Arrieta, Senior Maintenance Manager at TruStile Doors, joins the Comparesoft Maintenance Management Podcast to unpack MTO maintenance management: what it takes to keep a made-to-order manufacturing plant reliable when almost every product coming down the line is different. Drawing on 10 years in the US Navy as an aviation structural mechanic, then maintenance leadership in medical device manufacturing and pharmaceuticals, Israel explains how he runs a 24/7 operation across roughly 900 maintainable assets and 1000 custom doors a day with CMMS Software. 🔗 Listen and read more: https://comparesoft.com/cmms-software/podcasts/made-to-order-manufacturing/

Chris Bates, Director of Operations and Maintenance Excellence at Binnies, joins the Comparesoft Maintenance Management Podcast to unpack what water utility maintenance management really involves across a large, ageing and heavily regulated asset base. Drawing on eight years at United Utilities, where he went from graduate mechanical engineer to Reliability Maintenance Manager and helped shape the company's predictive maintenance strategy, Chris now leads a consultancy team advising water companies on asset health. In this episode, Chris talks about: What water utility maintenance management looks like, from United Utilities to Binnies Why you nail the requirements before you go anywhere near a CMMS How to select a maintenance system in a regulated, bill-payer-funded environment The two suites of KPIs that show a CMMS implementation is working Setting SMART KPIs for the first time, and letting them evolve with maturity Building the culture, vision and zero-blame environment that makes change stick Winning technicians over to condition monitoring and new maintenance tools Where AI helps in condition monitoring, and where it takes engineers too far from the data Making the case for maintenance to a C-suite that sees it as a cost centre

James Ayre, Asset Management Director at Manchester Airports Group (MAG), joins the Comparesoft Maintenance Management Podcast to unpack what airport maintenance management really involves at the UK's largest dedicated cargo hub, East Midlands Airport. After 20 years at Rolls-Royce, from engineering apprentice to global maintenance executive, James now oversees more than 220,000 assets across Manchester, London Stansted and East Midlands. In this episode, James talks about: What airport maintenance management looks like across a group managing over 220,000 assets The move from reactive repair to proactive, condition-based maintenance The leading and lagging KPIs he tracks, and why he brought OEE from Rolls-Royce How his team uses IBM Maximo and Maximo Monitor, and why clean data comes first Where AI genuinely fits into maintenance today, as a multiplier rather than a replacement Building a digital twin of the airfield to see failures below the surface Outsourced facilities management, team culture and having hard conversations Making the business case to the board: maintenance as value protection, not cost Comparesoft: 👉 https://comparesoft.com/cmms-software/podcasts/Airport-Maintenance-Management/

Lewis O'Brien, Facilities Manager UK at Korn Ferry, joins the Comparesoft Facilities Management Podcast to explain how he manages suppliers and contractors across three offices, and why he still runs most of the operation on spreadsheets rather than a Computer-Aided Facilities Management (CAFM) system. Lewis started at Korn Ferry as an Operations Assistant in March 2020 before moving into the UK Facilities Manager role, and now oversees the London, Manchester and Dublin offices. This is a candid look at a manual facilities management (FM) operation: how contractors get selected and onboarded, how work orders are raised and closed, how planned preventive maintenance (PPM) schedules get built from call-out history, and what still gets missed when it all lives in spreadsheets. In this episode, Lewis talks about: Running FM across offices of 1,000, 200 and 50 people, and why the small sites are not a smaller job Managing work orders, maintenance schedules and compliance dates on spreadsheets Extending an existing IT ticketing system to facilities, and why nobody pushed back on adoption Building trust with contractors, and how quickly it breaks Handling substandard work face-to-face without a blame culture Onboarding contractors for a Dublin office relocation from another country Using response time and call-out history to judge contractor performance Three things every new facilities manager should get right about contractor management 🔗 Listen and read more 👉 https://comparesoft.com/facilities-management-software/podcasts/supplier-contractor-management/

Rachael Lawton, Head of Estates at the Royal Armouries Museum, joins the Comparesoft Facilities Management Podcast to share advice for new and entry-level facilities managers, and to make the case that you do not need an expensive software system to run an estate well. Drawing on more than two decades in facilities management (FM), from accommodation assistant to leading the estate of a national museum, Rachael explains how she runs a team of 24 on SharePoint, spreadsheets and a ticketing tool, and what really matters when you are starting is having the right team, tools, and knowledge at your disposal. In this episode, Rachael talks about: Why real-world experience should come before formal FM qualifications How to run an effective estate without a complex or expensive set-up The case for keeping FM teams in-house, and when to outsource PPM servicing How to use KPIs that drive decisions, instead of measuring for the sake of it Deciding what you actually want AI to do in an FM role Showing the value of the FM team and winning budget from senior management Whether you need CAFM software yet, and how to decide 🔗 Listen and read more: https://comparesoft.com/facilities-management-software/podcasts/fm-team-tools-knowledge/

Aissam Drai, ERP Head at the Middle East Broadcasting Centre (MBC), talks through his journey of selecting, implementing, and adopting an ERP system. He explains how he runs Oracle Fusion across six countries and 38 legal entities, with more than 25 integrated applications covering finance, procurement, HR, and project and performance management, at the largest broadcaster in the Middle East, and why he chose to implement it in-house. In this episode, Aissam talks about: How MBC runs Oracle Fusion across six countries, with payroll configured to each country's labour laws Why he moved from legacy Oracle E-Business Suite to cloud as a phased early adopter, not a Big Bang (plus a comparison between SAP & Oracle Fusion) The three legacy pain points that drove the move: interface, customisation, and upgrades Why he implemented in-house after two external implementers failed, and when that model does not fit How a small pilot in Jordan built the momentum to win management's backing How he uses agentic AI to tackle shadow systems, and where AI and human-in-the-loop automation fit into ERP adoption Listen and read more: https://comparesoft.com/erp-software/podcasts/in-house-erp-rollout/

Marianne Martin, PPM and Statutory Compliance Manager at First Rail London, joins the Comparesoft Facilities Management Podcast to unpack what it really takes to build and manage a planned preventive maintenance (PPM) schedule across mission-critical sites. With over a decade in facilities management across demanding environments, including Wembley Stadium and rail depots, Marianne is currently responsible for PPM and statutory compliance across more than 80 London Overground stations, sidings and depots. She is the central knowledge hub for PPM information in her team, and in this episode, she shares the practical details behind keeping a complex, multi-site schedule compliant and on track. Marianne talks about: Why an accurate asset register is the most important element of any PPM schedule How to keep a planner trustworthy, and why a separate RAG register helps Matching maintenance frequency to how hard an asset actually works Building the case to replace ageing assets instead of repeatedly repairing them Managing split maintenance responsibilities across Network Rail and TfL The CAFM capabilities that matter most for running PPM at scale

Can you run facilities management for a major retail head office without a CAFM system? Lisa Assiotes does. She's built an FM function from scratch four times, and in this episode she explains how a lean team, an integrated provider and a disciplined RAG report keep a single site compliant. Plus, the exact point where software starts to pay for itself. In this episode, Lisa talks about: The first-90-days gap analysis Integrated vs multiple vendors The single-site vs multi-site CAFM decision The "15 days of AI" and where AI helps Managing reactive vs planned maintenance costs Dogs in the office and 100% standing desks 🔗 Listen and watch: https://comparesoft.com/facilities-management-software/podcasts/ocado-retail-fm/ Guest: Lisa Assiotes, Facilities Manager at Ocado Retail (formerly NSPCC, Paddy Power Betfair, Hotel Chocolat). Host: Ryan Condon, Head of Content at Comparesoft. ------- 00:00 A typical day in retail head-office FM 02:20 Building an FM function from scratch: the first 90 days 07:20 Standing desks, dogs in the office & desk booking  12:15 Why an integrated service provider works 15:40 When a CAFM system is (and isn't) worth it 17:45 Where AI fits: the "15 days of AI" 21:45 Managing FM budgets & getting value from suppliers 25:40 Proving the value FM brings 30:15 Advice for new FMs: be curious

Ibnu Pookkayil, Engineering Supervisor at Gosh! Food, a B Corp-certified food manufacturer in Milton Keynes, joins the Comparesoft CMMS Podcast to explain what running maintenance in fast-moving consumer goods (FMCG) manufacturing really involves. Drawing on more than a decade of food-industry engineering, from a large plant in Saudi Arabia to a lean one-engineer-per-shift operation in the UK, Ibnu shares the disciplines that keep perishable products moving through tight delivery windows, and what an engineering team needs from a computerised maintenance management system (CMMS). In this episode, Ibnu talks about: What running maintenance at an FMCG manufacturer involves day to day How to prioritise when two production lines break down at once Why perishable products and tight delivery windows raise the cost of downtime The Friday planning meeting that brought maintenance under control Cutting reactive work from around 35 per cent to below 20 per cent How to approach preventive maintenance across older and newer lines The CMMS capabilities a small or mid-sized manufacturer actually needs Using fishbone (Ishikawa) analysis to break the firefighting cycle Listen and read more: https://comparesoft.com/cmms-software/manufacturing/fmcg/