How ERP Phase 0 Prevents Scope Creep, Governance Drift & Data Chaos

Kerry Boyce, Director of Maintenance at the University of Warwick, joins the Comparesoft Maintenance Podcast to explore what it truly takes to maintain a 710-acre university estate with over 500 buildings, thousands of student residents, and more than a million assets. In this episode, Kerry discusses: The real scale and diversity of assets across a major university estate from research laboratories to student residences and theatre spaces How she built asset visibility from day one, combining desktop data review with boots-on-the-ground faculty visits The unique operational challenges of higher education compared to transport and performance venues How to prioritise maintenance under constrained budgets using safety, compliance, and operational resilience as guiding lenses Her practical framework for deciding whether to repair, refurbish, or replace an asset What the reactive-to-PPM ratio tells you about the sustainability of your maintenance operation The three actions any maintenance leader should take first when moving from reactive to lifecycle-led strategy

Tanya Last joins the Comparesoft ERP Podcast to explain how an ERP project manager keeps large-scale ERP programs on track from early delivery through to post-go-live stabilisation. Drawing on around 15 years of leading ERP and wider transformation programmes, particularly in complex public sector environments, Tanya breaks down what the ERP project manager role actually involves in practice and why successful ERP delivery depends on much more than technology. She explores the realities of governance, decision-making, change management, delivery discipline, and how to spot when a programme is starting to drift before it becomes a bigger problem. In this episode, Tanya talks about: What an ERP project manager actually does in practice Where the role begins across the ERP lifecycle The most common reason large-scale ERP programs derail What to tighten first when ERP delivery starts to feel loose How to judge whether an organisation is truly ready to go live What to measure after go-live to know ERP has really landed Tanya's key advice for first-time ERP project managers

Bryan Oak joins the Comparesoft ERP Podcast to explain how ERP Phase 0 prevents scope creep, governance drift and data chaos, and why many programmes struggle before selection even begins. Drawing on decades of advising leadership teams across complex operational environments, Bryan breaks down what Phase 0 actually is, what good looks like in practice, and why organisations often rush into vendor selection when they are searching for a "silver bullet". He also shares a real-world scenario from a multi-site international manufacturer that skipped Phase 0 in their last ERP journey, and the consequences that followed. In this episode, Bryan talks about: Where to start when an ERP programme needs correction What ERP Phase 0 is and what it must achieve before selection How manufacturers get scope right inside and outside the "four walls" ERP failure from a Phase 0 and outcomes perspective The difference between an 'okay' and an outstanding ERP system and why partners matter

James Robertson, ERP troubleshooter and author of The Critical Factors for IT Investment Success, joins the Comparesoft ERP Podcast to unpack what ERP failure really looks like today, and why so many organisations fail to get value from systems that technically went live. Drawing on decades of ERP remediation work and an engineering-led approach, James explains why ERP failure is rarely a software problem, why accountability must sit with the CEO, and how most failing ERP programmes can be fixed without replacement. Using Lidl's abandoned SAP programme as a real-world example, James walks through how he would diagnose and correct a doomed implementation in just two days. In this episode, James covers: What 95% ERP failure actually looks like in practice Why ERP needs an engineering mindset, not a technology-first approach How accountability certificates prevent ERP failure Why ERP training should never be time-limited How Lidl's ERP failure could have been avoided

Ramzan Amin, Founder and CEO of SIM Consulting, joins the Comparesoft ERP Podcast to explore why public sector organisations are being pushed to replace ageing ERP systems. Rising costs, security risks, and systems no longer fit for modern service delivery are forcing councils and public bodies to move from legacy ERP to cloud platforms. Drawing on his experience as ERP Programme Director at Kent County Council, Ramzan explains why many public sector ERP programmes lose control early, how governance and change management shape success, and what leaders must do to make legacy-to-cloud ERP transformations stick beyond go-live. In this episode, Ramzan talks about: The real drivers behind legacy-to-cloud ERP transformation in the public sector What happens when the wrong ERP system is selected, and how to deal with pushback Why change management, not technology, defines ERP implementation failure rates How public sector ERP shortlisting differs from private sector procurement The unique pressures facing councils compared to commercial organisations Lessons from Birmingham City Council's widely reported ERP implementation challenges How SIM's no-code, AI-based Testify platform is reducing risk and the skills gap in ERP delivery

Jen Payne, Co-founder of Bright Lambs, joins us to break down the critical success factors behind successful ERP implementations and why so many projects fail before they even reach go-live. Drawing on her Master's research into ERP critical success factors and her experience across manufacturing, engineering, and military logistics systems, Jen explains what matters most in the early stages of an ERP programme. The conversation covers why listening to real pain points comes before solutions, how to think about messy data and spreadsheets, and why leadership support, governance, and systems thinking still outweigh software choice.

Geraint Evans, Field Service Engineering Manager at B. Braun, joins the Comparesoft Field Service Management Podcast to explore what field service looks like when equipment uptime directly impacts patient care. Drawing on experience across industrial service and medical devices, Geraint explains why healthcare field service carries a different level of responsibility, and how compliance, preventative maintenance, and people-first leadership shape day-to-day decision making. In this episode, Geraint talks about: Why medical device field service is fundamentally different from industrial service How uptime and compliance link directly to patient outcomes Why first-time fix matters more than speed in regulated environments Early signs of burnout in field service engineers How preventative maintenance reduces pressure on NHS clinical teams Why predictive maintenance is becoming critical in healthcare service delivery What engineers should practise now if they want to move into leadership

Jean-Claude Jobard, former Technical Service Director at Tetra Pak, joins the Comparesoft Field Service Management Podcast to share leadership lessons from 24 years of operating large, distributed field service teams at Tetra Pak, with his experience spanning Europe, Africa, and Asia. Jean-Claude talks about: What 24 years at Tetra Pak taught him about leading global field service teams Why trust matters more than change in the first 90 days of a leadership role Which field service KPIs are overrated, and which ones actually reflect customer value Why time to restore often matters more than first-time fix How to balance commercial service pressure with long-term customer outcomes Preventing engineer burnout in high-pressure, customer-critical environments Where technology and automation genuinely help, and where they do not

Debbie Vaughn, Director of Field Services Delivery at Denali Advanced Integration, breaks down why traditional SLA reporting often fails in real-world, multi-site field service delivery. Drawing on enterprise rollout and managed services experience, she explains why communication, transparency, and shared success metrics matter more than speed alone. She covers operational interlocks, OLAs behind SLAs, translating technical risk for executives, preventing engineer burnout, and why green dashboards can still hide customer dissatisfaction.

Project Director and VP of Field Services, Sandy Laird, joins the Comparesoft Field Service Management Podcast to unpack a challenge every fast-moving infrastructure programme faces: quality and reliability versus speed. Sandy talks about: What it really takes to manage 27 projects at once Why limited training time is widening the skills gap on-site Balancing energisation deadlines with installation quality in renewables Data centre demand: building fast, but still lasting 25–30 years The KPIs that matter: revisits, install volume per crew, and delivery quality Where robots and AI can help O&M (and where caution is needed) Why accountability is the biggest issue on large-scale projects Practical insight for female field service leaders