AI Workflows for Support Ticket Integration

Austin Parker, Director of Open Source at Honeycomb and main contributor for the OpenTelemetry project, joins Julián Duque to discuss how observability is evolving in the age of generative AI. From OTel's origins to the development of new semantic conventions for LLMs, Austin explores how standardized telemetry provides the visibility needed to keep complex, AI-powered applications running smoothly.

Bart Farrell from KubeFM and LearnKube joins Julian and Yadin to discuss Kubernetes World: Finding Your Path in the Cloud Native Ecosystem, a new free ebook and career guide that helps new community members navigate the complex Kubernetes landscape. From the importance of a welcoming community to a behind-the-scenes look at how the ebook was created, this episode will interest all cloud-native professionals.

During the Los Angeles wildfires in 2025, more than 10 million people relied on Watch Duty for potentially life-saving information. On this episode of Code[ish], its Cofounder and CTO Dave Merritt talks Julián Duque through how the application works and the technologies like Heroku that make it possible. 

Robbie Birbeck, VP of Digital Enterprise Technology at Salesforce, joins Julián Duque to talk about how Salesforce leverages Heroku. Filmed at the Palace Hotel in downtown San Francisco, the big star of this episode is Agentforce, which helps Salesforce employees with IT and HR questions, among others. 

Vestmark manages more than 1.7 trillion in assets, and its CTO, Freedom Dumlao, joins Julián Duque to discuss how AI is helping its advisors in their day-to-day work. Filmed at the Palace Hotel in downtown San Francisco, the pair discuss the role of AI in development and why all its new products are being built using Ruby. 

In our second video special from the Palace Hotel, Julián Duque is joined by Shiva Nimmagadda, Vice President of Excellence, True AI and Analytics at Salesforce. Together, the pair discuss the various ways his team is using AI to improve developer efficiency, productivity, and output.

Filmed at the Palace Hotel in downtown San Francisco, this week's episode of Code[ish] is the first in a short series of video specials!  To kick things off, Julián Duque is joined by Keegan Bakker, CEO of audience engagement platform Audata, to explore how Heroku helped the app grow from a hobby idea to a powerful tool for major organizations across the globe.

This week on Code[ish], host Julián Duque connects with Rizel Scarlett from Block, Inc., to discuss how agentic AI is changing the FinTech landscape. Block, Inc. is the parent company behind popular services like Square, Cash App, and many more. 

On this week's episode of Code[ish], Vish Abrams joins Jon Dodson to talk about the role of AI, the ways Twelve-Factor aids developers, and how science fiction shaped a little of their own history.

This week's episode is an exciting one because we're talking about our brand-new release, Heroku Vibes! Mauricio Gomes joins Jon Dodson to go over what Heroku Vibes is, what it's capable of, and how it could be a game-changer for developers and non-developers alike.  Join the pilot by visiting https://vibes.heroku.com