CIO Classified podcast

The CIO Reset: Working at AI Speed with Trevor Schulze of Genesys

0:00
29:02
15 Sekunden vorwärts
15 Sekunden vorwärts

Trevor Schulze has spent over a decade running AI transformations, going back to early work in visual computing and machine learning in the semiconductor industry. So when he says AI broke his old operating rhythm as CIO, it's not a hot take — it's a confession. A year into using GPT-era tools, he realized his old pace of decision-making, and his old definition of what a change agent does, no longer applied. If he's overwhelmed, he says, he can't imagine how the rest of the C-suite is holding up.

In this conversation, Trevor lays out why he now treats his CHRO and general counsel as closer partners than ever, breaks down the 20/60/20 split he sees in how employees are actually adopting agentic tools, and explains "Genesys on Genesys" — his push to apply the same customer-experience thinking his platform gives to customers to Genesys's own employees. Listen for a clear-eyed look at what it actually takes to lead IT through this moment, not just talk about it.

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3 Takeaways:

  • Why Trevor believes every CIO has to reallocate their own time and speed of working now that AI's pace has outstripped the old CIO playbook.
  • Trevor's read on adoption inside his own company: roughly 20% of employees are already all in on agentic tools, 60% just need examples, and 20% won't touch it at all.
  • Why Trevor started applying Genesys's own customer experience platform to the employee experience, once he realized employees deserve the same proactive attention as customers.

Chapters:
(00:00) Introduction
(02:47) Genesys Cloud Explained
(04:38) The CIO as AI Leader
(05:56) AI Is a Team Sport
(08:35) Why CIOs Need to Partner With CHROs
(10:16) Transforming How IT Delivers
(12:04) Keeping Up With the AI Pace
(16:15) The Future of Customer Experience
(18:00) Genesys Running on Genesys
(19:51) Data, Scale & Privacy
(21:14) Career Advice for CIOs
(25:42) Lightning Round

About Trevor:
Trevor Schulze is the Chief Information Officer at Genesys, where he leads the global information technology organization and is responsible for driving the company’s AI and cloud strategy to support innovation and growth.

Trevor brings more than 30 years of experience in enterprise technology and digital transformation. Prior to joining Genesys in 2025, he served as Senior Vice President and Chief Digital and Information Officer at Alteryx, where he led enterprise AI initiatives and digital modernization. He has also held CIO and senior IT leadership roles at RingCentral, Micron Technology, Broadcom, AMD, and Cisco Systems, with a focus on aligning technology with business outcomes.

Guest Highlights:
"I have to rethink my role as a CIO. I no longer can continue to function as a change agent in a company with my old behaviors or my old speed of working."

"AI is a team sport."

"What if attention is free? What if attention to your customer no longer is a cost structure you need to worry about?"

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