Leading Through Crisis and Continuous Improvement with Jeff Flaks

In this episode, Laura Dyrda, Vice President, Editor-in-Chief, Becker's Healthcare, discusses the rise of AI adoption, evolving care delivery models, and why health system leaders remain cautiously optimistic about the future. She also highlights financial pressures in rural healthcare and renewed investment in digital health and workforce innovation.

In this episode, Jeff Flaks, Chief Executive Officer, Hartford HealthCare, reflects on pivotal moments like 9/11 and COVID-19 and how they shaped his leadership philosophy. He shares insights on continuous improvement, team-driven culture, and the need to disrupt healthcare to advance access, affordability, and quality.

In this episode, Mac Boyter, revenue cycle management and Business Solutions Research Director at KLAS Research, and Josh Margulies, VP of Brand Advocacy, Suki AI, discuss how health systems can validate ROI and scale ambient AI from pilot to enterprise. They explore key findings on revenue lift, clinician efficiency, patient satisfaction, and the importance of strong partnerships and change management.This episode is sponsored by Suki.

In this episode, Meeta Gandhi, Chief Financial Officer at Orlando Health Melbourne Hospital, shares her perspective on human-centered leadership, building trust with teams, and developing strong workplace culture. She outlines five key practices leaders can adopt to stay grounded, connected, and effective in today’s evolving healthcare environment.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

In this episode, Srilekha Akula, Chief Data & AI Officer, TRIMEDX, shares how AI is enabling real time, data driven capital planning and connecting predictive maintenance to smarter supply chain decisions. She explores how health systems can reduce downtime, improve efficiency, and protect patient care by breaking down data silos.This episode is sponsored by TRIMEDX.

In this episode, Dr. Maulik Purohit, Chief Health Innovation Officer at datosX Digital Health Labs, shares how better documentation tools, thoughtful AI implementation, and policy changes can reduce clinician burnout and improve patient care. He also reflects on the importance of supporting frontline healthcare workers to build a more sustainable system.

In this episode, Jason Hinkle, CFO, Illinois Region of Deaconess Health System, shares how empowering frontline leaders, strengthening financial partnerships, and embracing innovation are shaping sustainable performance. He also discusses the evolving role of CFOs as strategic leaders in a rapidly changing healthcare landscape.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

Hear from two post-fracture care specialists at distinct practice locations on their approach to osteoporosis care. Dr. Greg Mines will share his perspective and best practices for working with osteoporosis patients in a sports medicine setting, while Christina Yazdani will discuss differences in the orthopedic surgery setting. Listeners will gain valuable insights into how to adapt post-fracture care across practice settings to maximize patient outcomes. Ms. Yazdani and Dr. Mines are paid consultants for Amgen.This episode is sponsored by Amgen.

In this episode, Jordan Ruch, CIO, shares how AtlantiCare’s VISION 2030 strategy is driving a fully connected health system powered by Oracle, from unified data platforms to AI-enabled workflows. He highlights early wins like a 40% reduction in documentation time and outlines how AI agents will transform clinical operations, staffing, and patient engagement.This episode is sponsored by Oracle.

 In this episode, Peter Antevy, MD, FAEMS, Emergency & EMS Physician, Founder & Chief Medical Officer, Handtevy, Prehospital Research, Speaker & Educator, shares how a critical medication error inspired a technology-driven solution to improve real-time care. He also discusses pediatric readiness, EMS innovation like prehospital blood delivery, and the importance of data-driven leadership in healthcare.