Building Trust in Healthcare with Insights from NRC Health

In this episode, Aidan Hettler, CEO of Sedgwick County Health Center, shares how his team is modernizing care delivery in a frontier community. He discusses their EMR transformation, strategies for financial sustainability, workforce development, and the cultural leadership needed to keep rural healthcare thriving.

In this episode, Harshal Shah, Director of Virtual Care at Hackensack Meridian Health, discusses key trends in telehealth, the importance of strong partnerships, and how patient-centered strategies are shaping the future of virtual care.

In this episode, Mary Grace Cox, Senior Director of Clinical Programs at UAB Medicine, shares how her team is driving improvements in sepsis outcomes through process design, culture change, and the use of technology like the DART tool. She highlights lessons in supporting clinicians while advancing patient safety and quality.This episode is sponsored by Ambient Clinical Analytics & Zebra Technologies.

In this episode, Dr. Goutham Rao, Chair of Family Medicine and Community Health at University Hospitals of Cleveland and Case Western Reserve University, shares insights on the global challenges of recruiting primary care physicians. He discusses strategies for making the work more engaging, the role of innovation and AI, and how to inspire future physicians through meaningful connections with patients.

In this episode, Laura Dyrda, Vice President and Editor-in-Chief at Becker's Healthcare, highlights critical policy debates around ACA subsidies, telehealth, hospital-at-home programs, and the future of the 340B program, sharing how these developments could impact hospitals, patients, and health system sustainability.

In this episode, Scott Becker shares eight major healthcare updates, including workforce turnover, policy debates in Washington, hospital profitability trends, and more.

In this episode, Jenni Alvey, CFO of IU Health, shares insights on navigating workforce challenges, advancing care affordability, and preparing for major system initiatives including a new downtown hospital and Epic implementation. She also reflects on leadership lessons that shape her approach to healthcare finance today.

In this episode, Dr. William England, Strategic Advisor - Research at NRC Health, discusses findings from the organization’s latest report on patient trust. He highlights how brand image, reliability, and consistent care experiences shape loyalty and outlines strategies for health systems to strengthen trust with patients. https://go.nrchealth.com/nSight/August-2025This episode is sponsored by NRC Health.

In this episode, Todd Latz, CEO of GoHealth Urgent Care, shares how the company has grown to nearly 400 centers through integrated health system partnerships. He discusses innovation, workforce strategies, and what it takes to scale urgent care sustainably in a competitive market.

In this episode, Dr. Shannon Hayes and Dr. Beverly Lee share their journey from mentor-mentee to colleagues at Texas Children’s Pediatrics, reflecting on the importance of mentorship, balancing medicine with life, and the joy of caring for children and families.