VMO2: Customer Obsession Meets Innovation

Matt Prebble joins Bella Thornely to explore how AI can unlock growth in the UK. From productivity and reinvention to trust, skills and human ingenuity, he shares what it will take for businesses and the nation to realise AI's full value.

Are messy data and cryptic code holding businesses back? Andy MacMillan, CEO of Alteryx, explains how they empower everyone from data pros to non‑technical users to unlock insights, make confident decisions and boost productivity.

Matt Rich shares how bp has transformed its global marketing function into a data‑driven, AI‑enabled engine, bringing teams along the journey, navigating change and fuelling growth. He also looks into the crystal ball to explore what's next for marketers as AI reshapes the future.

The true measure of technology is its ability to save lives. From the pandemic response to shaping a future of "healthcare at your fingertips", Ayub Bhayat shares how the NHS is using data and AI to transform the UK's healthcare system.

Digital exclusion, despite common belief, affects all ages. Sital Mistry‑Lee of the Good Things Foundation explains how we can use AI to bridge the divide – instead of deepening it.

Inclusion is more than friendliness; it's built on psychological safety and a culture of open, honest feedback. Mark Lomas, Head of Culture, Talent & Communities at Lloyd's, shares how true inclusion empowers people to perform at their best and feel valued — even in times of conflict.

Otto Benz, Customer Technology and Payments Director at Nationwide Building Society, shares how the organisation has modernised its payments infrastructure through dual‑cloud technology, strengthened resilience in the face of outages, met evolving regulatory demands, and adapted to society's changing relationship with cash.

Retail mogul Roger Burnley sits down with Bella Thornely to discuss steering digital transformation, tackling the challenges brought on by COVID-19, and exploring how a strong customer focus and AI are shaping the future of retail.

Rachel Barrass, Director of Customer Service at VMO2, reveals how together agentic AI and human agents have slashed complaints by 60%! Dive into tech, transformation and the power of truly knowing your customer. 

Can AI genies help us live longer and better lives? Prof. Mihaela van der Schaar, leader of the van der Schaar Lab at Cambridge University, shares with Bella Thornely the far-reaching potential of this next development in AI.