S05 S11: The viewpoint from a business manager

ractice Manager","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"ddstd","text":"How to retain your team and what is essential to get your team motivated and to go the extra mile for your Practice. A clue, it has little to do with pay","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"4jt1i","text":"The difference between a Staff Journey and a Patient journey and why you need both to be truly world class","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"9j0e0","text":"The difference between a Growth Chat and an appraisal and how you can give your people that work for you a progression plan. ","type":"unordered-list-item","depth":0,"inlineStyleRanges":[{"offset":25,"length":12,"style":"BOLD"},{"offset":44,"length":9,"style":"BOLD"}],"entityRanges":[],"data":{}},{"key":"fb4ou","text":"The importance of measurement- do you know the hourly profit rate per surgery? and why you need to","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"9s443","text":"Why morning huddles are essential and what happens in them ","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"da8m5","text":"Front House- why they are the most important people in your Practice, you will see them differently after hearing Lucie","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"716hg","text":"","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"30hnd","text":"AND MUCH MORE.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}}],"entityMap":{},"VERSION":"8.63.7"}"> ractice Manager","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"6hb7o","text":"How to retain your team and what is essential to get your team motivated and to go the extra mile for your Practice. A clue, it has little to do with pay!","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"3vnvt","text":"The difference between a Staff Journey and a Patient Journey and why you need both to be truly world class","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"7gvsq","text":"The difference between a Growth Chat and an appraisal and how you can give your people a progression plan","type":"unordered-list-item","depth":0,"inlineStyleRanges":[{"offset":25,"length":12,"style":"BOLD"},{"offset":44,"length":9,"style":"BOLD"}],"entityRanges":[],"data":{}},{"key":"povs","text":"The importance of measurement - do you know the hourly profit rate per surgery? and why you need to...","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"5fpce","text":"Why morning huddles are essential and what happens in them ","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"fs9ql","text":"Front of House - why they are the most important people in your Practice, you will see them differently after hearing Lucie","type":"unordered-list-item","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"3opa9","text":"","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"6hhgb","text":"AND MUCH MORE.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}}],"entityMap":{},"VERSION":"8.63.7"}"> Lucie Simic started out as a Journalist and after helping Mike Hesketh at the Exeter Dental Centre with his social media, ended up being his Business Manager. (Mike was a previous guest on our podcast).   In just four years they turned a Practice whose turnover was £400,000 to £2.4M, eventually selling it to BUPA for £3.2m. Lucie implemented 6 strategies that allowed this to happen and on this podcast, you will discover what they are and how they created a truly world class dental practice.   This was a gem of a podcast and the longest one we have ever recorded in five years. You will discover;

• The importance of setting a vision and selling the dream to the team
• What a Brand Book is and why it is needed
• The essential traits when recruiting for a committed and successful Business/Practice Manager
• How to retain your team and what is essential to get your team motivated and to go the extra mile for your Practice. A clue, it has little to do with pay!
• The difference between a Staff Journey and a Patient Journey and why you need both to be truly world class
• The difference between a Growth Chat and an appraisal and how you can give your people a progression plan
• The importance of measurement - do you know the hourly profit rate per surgery? and why you need to...
• Why morning huddles are essential and what happens in them
• Front of House - why they are the most important people in your Practice, you will see them differently after hearing Lucie

  AND MUCH MORE.