114 - Improving Outcomes in Supported Living with Nic Crosby

In this episode Michael Hinett discusses the proliferation of "consultants", "experts" "tender writers" and "trainers" offering to help people set up as supported living providers. He explains  why this is an issue, how people are being scammed and what you can do to protect yourself. If you are looking to set up as a provider make sure you take the time to access this episode so you can ensure you are working with the right partners.  Michael has worked in social care for almost 20 years, from Support Worker to Group Director of Quality & Compliance, covering supported living, domiciliary care, and residential settings. In 2020 he decided to set up his own consultancy and Qualis was born.The Qualis Companies are in place to support all types of social care businesses, whether they are looking to Start, Grow or Improve they have a solution to assist. From CQC compliance audits, turnaround management, and CQC registration, to Recruitment and Tender writing, our consultants are extremely experienced and specialists within their field.www.wearequalis.co.ukLinkedIn: https://www.linkedin.com/company/wearequalis/Lisa Brown became a property investor after a long nursing career. She initially developed heritage properties and then a chance encounter led her to discover supported living. She realized this was a powerful way to invest in property while creating homes for people with a support need. Lisa set about discovering why property investors struggle to let their properties to supported living providers and why providers struggle to find property to let. She has been educating people, raising awareness and working on solutions to this problem ever since. Lisa is the host of the Supported Living Property Podcast and YouTube channel and formed The Supported Living Property Facebook Group. Lisa is founder of The Supported Living Property Network, a place for property investors and supported living providers to connect, build relationships and communicate about property they have available and/or need. Membership includes access to training courses, monthly training events and networking events and access to The Supported Living Property Network Conference. To find out how you can join The Supported Living Property Network please follow this link: ⁠https://www.supportedlivingproperty.uk/the-supported-living-property-network⁠Lisa has written a free guide for you:If you are a property investor download this free guide to help you find providers to lease your property: ⁠⁠⁠https://www.supportedlivingproperty.uk/free-guide-for-property-investors⁠ If you are a provider who is looking for property to lease then download this free guide to help you find property: ⁠https://www.supportedlivingproperty.uk/free-guide-for-providers⁠These interviews are also available as podcasts from your usual podcast provider, just search for The Supported Living Property Podcast.

In this episode Adam Gowland draws on his experience as a commissioner and as a developer of supported housing to explain the realities of developing property for supported living. We discuss issues around planning, unit sizes, decision making, timescales and adaptations. We do also share the benefits and why this is such an important and much needed space to invest in.Adam has had a varied career in the public sector, starting out as an advocate for children leaving care before going onto work on a range of programmes designed to reduce homelessness or improve the quality of homes for vulnerable people experiencing ill health. He has commissioned a diverse range of accommodation-based services including drug and alcohol treatment facilities, transitional accommodation for people leaving hospital with complex physical and/or mental health support requirements, and long-term supported living for people with a learning disability and autistic people.For the past decade, Adam has worked as an independent consultant offering advice, guidance and support to local authorities, the NHS, housing organisations, developers and care providers on supported living and specialist supported housing.LinkedIn Profile: https://www.linkedin.com/in/gowlandadam/Facebook: https://www.facebook.com/adam.gowland.77Lisa Brown became a property investor after a long nursing career. She initially developed heritage properties and then a chance encounter led her to discover supported living. She realized this was a powerful way to invest in property while creating homes for people with a support need. Lisa set about discovering why property investors struggle to let their properties to supported living providers and why providers struggle to find property to let. She has been educating people, raising awareness and working on solutions to this problem ever since. Lisa is the host of the Supported Living Property Podcast and YouTube channel and formed The Supported Living Property Facebook Group. Lisa is founder of The Supported Living Property Network, a place for property investors and supported living providers to connect, build relationships and communicate about property they have available and/or need. Membership includes access to training courses, monthly training events and networking events and access to The Supported Living Property Network Conference. To find out how you can join The Supported Living Property Network please follow this link: https://www.supportedlivingproperty.uk/the-supported-living-property-networkLisa has written a free guide for you:If you are a property investor download this free guide to help you find providers to lease your property: ⁠⁠https://www.supportedlivingproperty.uk/free-guide-for-property-investors If you are a provider who is looking for property to lease then download this free guide to help you find property: https://www.supportedlivingproperty.uk/free-guide-for-providersThese interviews are also available as podcasts from your usual podcast provider, just search for The Supported Living Property Podcast.

In this episode Jean Templeton Chief Executive of St Basils, a charity supporting young people in the West Midlands, shares how they have developed an innovative housing model to support young people who are working. She explains the successes and challenges of getting this set up and how they have managed to develop housing that is a truly affordable for young people on apprenticeships. Jean discusses how this model could be replicated in other areas.St Basils is both a Charity and a Housing Association with a track record of over 50 years of providing a holistic range of accommodation and support services to young people aged 16-25 who are homeless, vulnerable or at risk in the West Midlands. We believe that homelessness should not be part of growing up. We want all young people to feel cared about, to have trusted support, somewhere safe, suitable, and affordable to live that enables them to learn and work. Links to our website www.stbasils.org.ukLive and Work link : Live and WorkLisa Brown became a property investor after a long nursing career. She initially developed heritage properties and then a chance encounter led her to discover supported living. She realized this was a powerful way to invest in property while creating homes for people with a support need. Lisa set about discovering why property investors struggle to let their properties to supported living providers and why providers struggle to find property to let. She has been educating people, raising awareness and working on solutions to this problem ever since. Lisa is the host of the Supported Living Property Podcast and YouTube channel and formed The Supported Living Property Facebook Group. Lisa is founder of The Supported Living Property Network, a place for property investors and supported living providers to connect, build relationships and communicate about property they have available and/or need. Membership includes access to training courses, monthly training events and networking events and access to The Supported Living Property Network Conference. To find out how you can join The Supported Living Property Network please follow this link: https://www.supportedlivingproperty.uk/the-supported-living-property-networkLisa has written a free guide for you:If you are a property investor download this free guide to help you find providers to lease your property: ⁠https://www.supportedlivingproperty.uk/free-guide-for-property-investors⁠ If you are a provider who is looking for property to lease then download this free guide to help you find property: ⁠https://www.supportedlivingproperty.uk/free-guide-for-providers⁠These interviews are also available as podcasts from your usual podcast provider, just search for The Supported Living Property Podcast.

In this episode I invite Michael Hinett back to provide an update on our "How to get started as a supported living provider" episode from 2022. This episode has had over 21,000 views and so we thought it was time to update it. In this episode we cover how to get started as a supported living provider in 2025, we discuss what you need to know, whether it has got harder, changes to CQC registration and changes to delivering support for 16-18 year olds.  Michael has worked in social care for almost 20 years, from Support Worker to Group Director of Quality & Compliance, covering supported living, domiciliary care, and residential settings. In 2020 he decided to set up his own consultancy and Qualis was born.The Qualis Companies are in place to support all types of social care businesses, whether they are looking to Start, Grow or Improve they have a solution to assist. From CQC compliance audits, turnaround management, and CQC registration, to Recruitment and Tender writing, our consultants are extremely experienced and specialists within their field.www.wearequalis.co.ukLinkedIn: https://www.linkedin.com/company/wearequalis/Lisa Brown became a property investor after a long nursing career. She initially developed heritage properties and then a chance encounter led her to discover supported living. She realized this was a powerful way to invest in property while creating homes for people with a support need. Lisa set about discovering why property investors struggle to let their properties to supported living providers and why providers struggle to find property to let. She has been educating people, raising awareness and working on solutions to this problem ever since. Lisa is the host of the Supported Living Property Podcast and YouTube channel and formed The Supported Living Property Facebook Group. Lisa is founder of The Supported Living Property Network, a place for property investors and supported living providers to connect, build relationships and communicate about property they have available and/or need. Membership includes access to training courses, monthly training events and networking events and access to The Supported Living Property Network Conference. To find out how you can join The Supported Living Property Network please follow this link: https://www.supportedlivingproperty.uk/the-supported-living-property-networkLisa has written a free guide for you:If you are a property investor download this free guide to help you find providers to lease your property: https://www.supportedlivingproperty.uk/free-guide-for-property-investors If you are a provider who is looking for property to lease then download this free guide to help you find property: https://www.supportedlivingproperty.uk/free-guide-for-providersThese interviews are also available as podcasts from your usual podcast provider, just search for The Supported Living Property Podcast.

In this episode Louise Keevil explains the issues facing young people transitioning from residential settings and how her experience with this led her to co-found a charity which is working to give young people a voice in choosing where they live. This episode explores the issues around choice in housing and shares a great tool that you can use with the people you support.Louise Keevil has many years of experience working with people with learning disabilities in a wide range of contexts, including as principal of a residential specialist college as well as managing projects nationally and internationally.Louise has a very strong belief in the basic concept that everybody should have the opportunity to be the best they can be, whatever that looks like, and to follow their dreams.Where I Want To Live has been created by families and experts who have direct experience of supporting and guiding young adults to make choices about where and how they live. We promote the vision of a country where adults with learning disabilities have real choice about where and how they live.Everyone seems to agree that adults with learning disabilities should have choice and control over their lives and legislation supports this. However, despite everyone’s best efforts this is often not the case.Our first steps have been to co-produce an engaging digital toolkit that empowers people with learning disabilities to discuss share and plan where and how they live. The first stage of the toolkit is intended as a conversation starter and is available now on our website www.whereiwanttolive.co.ukThe co production project that has enabled the creation of this toolkit took place in Conwy and Pembrokeshire and was funded by Improvement Cymru.Lisa Brown became a property investor after a long nursing career. She initially developed heritage properties and then a chance encounter led her to discover supported living. She realized this was a powerful way to invest in property while creating homes for people with a support need. Lisa set about discovering why property investors struggle to let their properties to supported living providers and why providers struggle to find property to let. She has been educating people, raising awareness and working on solutions to this problem ever since. Lisa is the host of the Supported Living Property Podcast and YouTube channel and formed The Supported Living Property Facebook Group. Lisa is founder of The Supported Living Property Network, a place for property investors and supported living providers to connect, build relationships and communicate about property they have available and/or need. Membership includes access to training courses, monthly training events and networking events and access to The Supported Living Property Network Conference. To find out how you can join The Supported Living Property Network please follow this link: https://www.supportedlivingproperty.uk/the-supported-living-property-networkLisa has written a free guide for you:If you are a property investor download this free guide to help you find providers to lease your property: https://www.supportedlivingproperty.uk/free-guide-for-property-investors⁠ If you are a provider who is looking for property to lease then download this free guide to help you find property: https://www.supportedlivingproperty.uk/free-guide-for-providersThese interviews are also available as podcasts from your usual podcast provider, just search for The Supported Living Property Podcast.

In this episode Nic Crosby explains all about the Small Supports programme, he shares the benefits in terms of quality of life but also the significant cost savings in supporting people in this way. Nic explains the issues they have encountered finding property and some of the ways they have overcome this. I apologise about the video quality in the episode; my wifi decided to be a bit glitchy!Nic Crosby is Programme Lead at the NDTi Small Supports programme. He joined the Small Supports programme nearly 3 years ago, prior to which he had been working independently; planning with people currently in institutions, with a team in Slovenia closing long stay institutions and alongside disabled people’s organisations in the UK and Europe. Consistent throughout his work was a commitment to see institutions closed once and for all.In the past Nic led the Children and young people’s programme at In Control for ten years, supporting the development of personal budgets for disabled children, young people and their families.LinksSmall Supports –with l inks to reports, videos and an explanation of ‘What are small supports?’https://www.ndti.org.uk/change-and-development/small-supportsThe NDTi Living Library, a mini site containing a growing library of people’s stories in their words, with text, video, and audio files. Hear direct from people what small supports mean to them.https://www.livinglibraries.netLisa Brown became a property investor after a long nursing career. She initially developed heritage properties and then a chance encounter led her to discover supported living. She realized this was a powerful way to invest in property while creating homes for people with a support need. Lisa set about discovering why property investors struggle to let their properties to supported living providers and why providers struggle to find property to let. She has been educating people, raising awareness and working on solutions to this problem ever since. Lisa is the host of the Supported Living Property Podcast and YouTube channel and formed The Supported Living Property Facebook Group. Lisa is founder of The Supported Living Property Network, a place for property investors and supported living providers to connect, build relationships and communicate about property they have available and/or need. Membership includes access to training courses, monthly training events and networking events and access to The Supported Living Property Network Conference. To find out how you can join The Supported Living Property Network please follow this link: ⁠⁠https://www.supportedlivingproperty.uk/the-supported-living-property-network⁠Lisa has written a free guide for you:If you are a property investor download this free guide to help you find providers to lease your property: ⁠https://www.supportedlivingproperty.uk/free-guide-for-property-investors⁠ If you are a provider who is looking for property to lease then download this free guide to help you find property: ⁠⁠⁠https://www.supportedlivingproperty.uk/free-guide-for-providers⁠These interviews are also available as podcasts from your usual podcast provider, just search for The Supported Living Property Podcast.

In this episode Eleanor Tallon explains the Deprivation of Liberty process, shares tips for providers who are working through the process and helps us understand the safeguards that must be in place. Eleanor explains how we often get the terminology wrong and why using the correct terminology is so important.Eleanor Tallon is a highly skilled Independent Social Worker, Best Interest Assessor, and Expert Witness, bringing over 16 years of post-graduate experience in social work. In 2022, she expanded her expertise into private rehabilitation case management and established MCA Professional, an independent service dedicated to producing legally robust reports for the Court of Protection, professional deputies, and public authorities.Throughout her career, Eleanor has developed in-depth knowledge of acquired brain injury, learning disabilities, autism spectrum condition, and various cognitive and mental health impairments. She specialises in multi-agency support planning, therapeutic interventions, safeguarding, risk management, mental capacity and best interest assessments, as well as Deprivation of Liberty assessments. In addition to her core practice, Eleanor provides independent advocacy and delivers bespoke training and consultancy on the Mental Capacity Act 2005.  Eleanor began a combined MA/PhD at the University of Birmingham in September 2024, focusing on the application of the Mental Capacity Act 2005 within private ABI rehabilitation case management. Eleanor can be contacted via email [email protected] or through her website mcaprofessional.co.uk and found on LinkedIn or X(Twitter) @Eleanor_TallonUseful links: In the Shadows of the Institution’ – Dr Lucy Series: Understanding when someone is deprived of their liberty ‘Failed Re X’: Deprivation of liberty and Re X (the streamlined process) – a social work perspectiveMental-capacity-act-code-of-practice.pdf A Practical Guide to Supported Decision-Making (2023) https://www.adass.org.uk/media/5895/quick-guide-to-deprivation-of-liberty-orders.pdfMental Capacity Act (MCA) and care planning - SCIEMental Capacity Act Resources | Edge TrainingLisa Brown became a property investor after a long nursing career. She initially developed heritage properties and then a chance encounter led her to discover supported living. She realized this was a powerful way to invest in property while creating homes for people with a support need. Lisa set about discovering why property investors struggle to let their properties to supported living providers and why providers struggle to find property to let. She has been educating people, raising awareness and working on solutions to this problem ever since. Lisa is the host of the Supported Living Property Podcast and YouTube channel and formed The Supported Living Property Facebook Group. Lisa is founder of The Supported Living Property Network, a place for property investors and supported living providers to connect, build relationships and communicate about property they have available and/or need. Membership includes access to training courses, monthly training events and networking events and access to The Supported Living Property Network Conference. To find out how you can join The Supported Living Property Network please follow this link: ⁠https://www.supportedlivingproperty.uk/the-supported-living-property-networkLisa has written a free guide for you:If you are a property investor download this free guide to help you find providers to lease your property: https://www.supportedlivingproperty.uk/free-guide-for-property-investors If you are a provider who is looking for property to lease then download this free guide to help you find property: ⁠⁠https://www.supportedlivingproperty.uk/free-guide-for-providersThese interviews are also available as podcasts from your usual podcast provider, just search for The Supported Living Property Podcast.

In this episode Alice Wright explains the challenges facing housing associations that are not registered with the Regulator of Social Housing, she explains what the issues are, why its not simple to register as a Registered Provider and a different solution that is available. This will help property investors and care/support providers understand the different housing association and some of the possible issues they may encounter when working with them.Alice Wright is a dedicated housing professional and a Chartered Member of the Chartered Institute of Housing (CIHCM), with over two decades of experience in the sector. Alice currently works within the executive team at Havencare Homes and Support Ltd, where she plays a key role in delivering high-quality housing and support services for individuals with varying needs. Her expertise spans strategic planning, policy development, and operational management within both public and private housing organisations. Alice's passion lies in creating positive change in communities by implementing innovative housing solutions that meet the needs of people from all backgrounds.https://www.linkedin.com/in/alice-wright-cihcm-935265138/https://www.linkedin.com/company/havencarehomesandsupport/posts/Lisa Brown became a property investor after a long nursing career. She initially developed heritage properties and then a chance encounter led her to discover supported living. She realized this was a powerful way to invest in property while creating homes for people with a support need. Lisa set about discovering why property investors struggle to let their properties to supported living providers and why providers struggle to find property to let. She has been educating people, raising awareness and working on solutions to this problem ever since. Lisa is the host of the Supported Living Property Podcast and YouTube channel and formed The Supported Living Property Facebook Group.  Lisa is founder of The Supported Living Property Network, a place for property investors and supported living providers to connect, build relationships and communicate about property they have available and/or need. Membership includes access to training courses, monthly training events and networking events and access to The Supported Living Property Network Conference. To find out how you can join The Supported Living Property Network please follow this link: ⁠⁠⁠https://www.supportedlivingproperty.uk/the-supported-living-property-network⁠⁠⁠Lisa has written a free guide for you:If you are a property investor download this free guide to help you find providers to lease your property: ⁠⁠⁠https://www.supportedlivingproperty.uk/free-guide-for-property-investors⁠⁠⁠ If you are a provider who is looking for property to lease then download this free guide to help you find property: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.supportedlivingproperty.uk/free-guide-for-property-investors⁠⁠⁠These interviews are also available as podcasts from your usual podcast provider, just search for The Supported Living Property Podcast. Please make sure you click the "subscribe" button so you don't miss an episode.

In this episode David Abbey explains two different ways that people with long term disabilities can secure mortgages and buy their own home, even if they do not have mental capacity. This is an important episode as it opens up possibility of home ownership for people who may not think it is an option for them. It may be of interest to parents, carers and organisations supporting people with a long term disability.David then established MySafeHome to provide everyone involved in helping buyers with a disability to realise their dream of home ownership with all of the advice and support they need. On top of giving people with disabilities (over 1,600 of them so far) the freedom to choose the location and type of property they live in, crucially HOLD also provides the security of tenure that simply NO other housing solution delivers.The specialist mortgages that make HOLD possible are also increasingly being used to help people with disabilities to buy brand new Affordable Shared Ownership homes too. As HOLD isn’t currently available in all parts of the country (Housing Associations can’t be compelled to support it) this helps to give many more people with disabilities (who, as with HOLD applicants, also rely on benefits for their income) the life changing chance to buy a home of their own.MySafeHome - Turning Hopes into HomesShare to Buy - Home - Share to BuyShare to Buy is the country’s leading property portal dedicated to affordable homeownership and buying schemes.Homes for Londoners - Homes for Londoners property search | London City HallThe Homes for Londoners search tool pulls together properties from across the capital and allows Londoners to search for Shared Ownership, London Living Rent and other forms of affordable home ownership.Shared ownership homes: buying, improving and selling - Shared ownership homes: buying, improving and selling: How shared ownership works - GOV.UKThis is the official government website which explains how Shared Ownership works and who’s eligible to apply.Lisa Brown became a property investor after a long nursing career. She initially developed heritage properties and then a chance encounter led her to discover supported living. She realized this was a powerful way to invest in property while creating homes for people with a support need. Lisa set about discovering why property investors struggle to let their properties to supported living providers and why providers struggle to find property to let. She has been educating people, raising awareness and working on solutions to this problem ever since. Lisa is the host of the Supported Living Property Podcast and YouTube channel and formed The Supported Living Property Facebook Group.  Lisa is founder of The Supported Living Property Network, a place for property investors and supported living providers to connect, build relationships and communicate about property they have available and/or need. Membership includes access to training courses, monthly training events and networking events and access to The Supported Living Property Network Conference. To find out how you can join The Supported Living Property Network please follow this link: ⁠⁠https://www.supportedlivingproperty.uk/the-supported-living-property-network⁠⁠Lisa has written a free guide for you:If you are a property investor download this free guide to help you find providers to lease your property: ⁠⁠https://www.supportedlivingproperty.uk/free-guide-for-property-investors⁠⁠ If you are a provider who is looking for property to lease then download this free guide to help you find property: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.supportedlivingproperty.uk/free-guide-for-property-investors⁠⁠These interviews are also available as podcasts from your usual podcast provider, just search for The Supported Living Property Podcast. Please make sure you click the "subscribe" button so you don't miss an episode.

In this episode Dr Simon Duffy talks about his experience creating homes for people with a learning disability since the late 1980's. He discusses the different approaches he has developed and been involved with and uses this wealth of experience to challenge today's practice.  This important conversation is informative but it is also a thought provoking episode that challenges you to think differently. Dr Simon Duffy is a philosopher and activist. His work has focused on how to create a world where everyone matters. He has worked closely with people with intellectual disabilities and their families to develop personalised and self-directed support and he was one of the founding members of the Supported living Project in 1992. He has created several organisations including Inclusion Glasgow, In Control, the Centre for Welfare Reform and Citizen Network. He was awarded the Prince Albert Medal for his work on personal budgets and self-directed support in England and he founded the SDS Network.Simon believes we need to change our economic and democratic systems, he works on basic income with UBI Lab Network and the Basic Income Research Group and on democratic reform with the Neighbourhood Democracy Movement. Simon is a proud citizen of Sheffield in Yorkshire. His most recent book, with Wendy Perez if Everyday Citizenship: seven keys to a life well lived.Links:It’s free to join Citizen Network here:https://citizen-network.orgSimon and Wendy’s book is available in book stores or directly from the publisher here:https://redpress.co.ukYou can connect with Citizen Network on LinkedIn:https://www.linkedin.com/company/citizen-network/Simon and Wendy do talks, trainings and events on Everyday Citizenship and so please contact Citizen network if you want to find out more:[email protected] Brown became a property investor after a long nursing career. She initially developed heritage properties and then a chance encounter led her to discover supported living. She realized this was a powerful way to invest in property while creating homes for people with a support need. Lisa set about discovering why property investors struggle to let their properties to supported living providers and why providers struggle to find property to let. She has been educating people, raising awareness and working on solutions to this problem ever since. Lisa is the host of the Supported Living Property Podcast and YouTube channel and formed The Supported Living Property Facebook Group.  Lisa is founder of The Supported Living Property Network, a place for property investors and supported living providers to connect, build relationships and communicate about property they have available and/or need. Membership includes access to training courses, monthly training events and networking events and access to The Supported Living Property Network Conference. To find out how you can join The Supported Living Property Network please follow this link: ⁠https://www.supportedlivingproperty.uk/the-supported-living-property-network⁠Lisa has written a free guide for you:If you are a property investor download this free guide to help you find providers to lease your property: ⁠https://www.supportedlivingproperty.uk/free-guide-for-property-investors⁠ If you are a provider who is looking for property to lease then download this free guide to help you find property: ⁠⁠⁠⁠⁠⁠https://www.supportedlivingproperty.uk/free-guide-for-property-investors⁠These interviews are also available as podcasts from your usual podcast provider, just search for The Supported Living Property Podcast. Please make sure you click the "subscribe" button so you don't miss an episode.