Backstage w/ Matt Stone podcast

Known Isn’t Enough, Be Trusted

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On Election Day, with the energy in the air, Matt turns to one meaty study that matters for anyone selling services. 6sense’s 2026 Global B2B Buyer Experience Report (4,611 buyers across three regions) is some of the strongest recent evidence that the buying decision happens long before a prospect ever contacts you. The numbers tell the story: 96% of buyers stay current on vendors between purchase cycles, 92% of eventual winners are already on the buyer’s initial shortlist, 82% end up choosing the vendor they preferred before any seller contact, and about 59% of the journey is done before first contact. And a fascinating split on AI: 81% use it somewhere in evaluation, but only 26% use it to actually discover vendors. Discovery is still organic, a feed, a referral, watching your work, and AI mostly comes in to evaluate what people already found. Even then, only about 17 to 21% call LLMs an influential source; existing knowledge, internal conversations, vendor websites, and professional networks still lead.

Matt’s through-line: there’s a difference between generating a lead and developing buyer preference. By the time someone contacts you, they usually already know several providers, have run across their ideas, heard recommendations, watched the videos, and formed an opinion about who’s credible. They’re not discovering you in that call, they’re validating two separate things: are you credible, and is this worth it? (The report found 62.1% of services buyers said justifying the category’s value was harder than picking a provider, the “I know you’re smart, I’m just not sure the service is worth it” problem.) This is why getting your story out consistently and relentlessly matters so much. When you show how you think, how you see the world, people may even disagree with your conclusion and still hire you, because the way you got there was smart enough that they want you pressure-testing their own thinking. It’s not about how many videos you’ve made, it’s what’s in them: consistent, authentic, high-integrity, and varied enough to show different sides of you. The goal isn’t to be known, it’s to be remembered, trusted, and preferred. And that takes patience. People need time to see you’re stable, that you haven’t switched a million times, that you keep showing up, so you must be real. Settle in, keep showing up, and let familiarity become trust.

Source: 6sense, “2026 Global B2B Buyer Experience Report” (released November 2, 2026; 4,611 B2B buyers across North America, APAC, Continental Europe, and the UK & Ireland).https://6sense.com/research-reports/2026-b2b-buyer-experience-report/



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