Enhancing Efficiency and Effectiveness for Patients with O'Neil Britton, MD

The ability to influence is an essential leadership skill. Learn how to build up your influence and leadership on this episode with Tony James. Tony currently serves as a Senior Vice President of Clinical Mergers and Acquisitions, Strategic Partnerships and Network Development at Mass General Brigham - located in Boston, Massachusetts.  LinkedIn: https://www.linkedin.com/in/tony-james-773272/  

Welcome to Season 2 of The Healthcare Leadership Mindset! In this episode, Yolanda is joined by Dr. O'Neil Britton to discuss how he is leading efforts to enhance efficency, effectiveness, and service to patients across Mass General Brigham, an integrated health care system in Boston, Massachusetts. Mass General Brigham was founded by Brigham and Women's Hospital and Massachusetts General Hospital—two of the nation's leading academic medical centers. The system also includes community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health related services. LinkedIn: https://www.linkedin.com/in/o-neil-britton/  

Are you someone who is excited about change? Or wants to learn more about the skillsets needed to oversee the day-to-day operations of a large clinical department?  Then you'll want to tune into today's episode with Jonathan Modest, Senior Administrative Director at Mass General Hospital.  In this episode, we'll discuss Jonathan's experience with change and operations management, how he's tackling some of healthcare's biggest challenges, and the most important lessons he's learned in his career.  Jonathan Modest is an Adjunct Professor at BUSPH with a focus on Lean and change management. As Senior Administrative Director of the MGH Department of Urology, Jonathan oversees all aspects of MGH Urology, including department finances, operations, growth and strategic development, research and education for a high-volume specialty department across multiple clinic sites. His role affords him the opportunity to interact with leadership, professionals and organizations across MGH and MGB to support hospital and system-wide projects that drive improvements in the MGH Department of Urology and beyond. LinkedIn: https://www.linkedin.com/in/jonathan-r-modest-mba-mph-207ba110/ Twitter: @jrmodest

Ever wondered what it was like to lead an organization through crisis events sucha as the Boston Marathon bombings or the COVID-19 surges? Then you'll want to tune in to today's episode with Ann Prestipino, Senior Vice President at Mass General Hospital.  In this episode, we'll discuss Ann's experience as an incident commander, her decision-making process, key communication tips and the skillsets that have allowed her to lead Mass General effectively through crisis events.  Ann has worked at Mass General for over 40 years and oversees many clinical and academic departments and centers. Ann earned her BA in 1978 from Brown University before going on to receive her MPH from the Yale School of Public Health in 1980.

In today's episode, Dr. Amer Kaissi discusses his new book, Humbitious. In our conversation, he shares his extensive research that shows that the most effective, high-performing leaders combine deep, realistic humility with ambition and drive. Tune in to learn more about what you can do to acquire and build these traits.   Dr. Amer Kaissi is an award-winning Professor of Healthcare Administration at Trinity University, a Top-15 national program. He is the author of the book "Intangibles" which has won the 2019 Healthcare Book of the Year award. At Trinity, Dr. Kaissi teaches courses in Leadership, Professional Development and Public Speaking and is the Director of the Executive Program. His research interests include leadership and strategy. Dr. Kaissi is a national speaker with the Studer Group and a faculty member with the American College of Healthcare Executives. He is also a certified Executive & Physician Coach. Learn more about Dr. Kaissi and his new book at: https://www.amerkaissi.com Connect with Dr. Kaissi on LinkedIn at: https://www.linkedin.com/in/amer-kaissi-ph-d-38258919/    

Are you curious about a career in Population Health Management? Then you'll want to listen to today's episode with Elizabeth Fonseca, Program Director for Population Health Management at Mass General. In this capacity, she directs a portfolio of programs focused on redesigning care to increase value. Elizabeth leads a team of project managers and care navigators in implementing a suite of programs across the care continuum- spanning the primary care, specialty care, post-acute care, and home-based care settings- as well as the transitions in between those care settings. In our conversation, we discuss what led her into this career pathway, how she works with departmental leadership to implement visions that transform healthcare, the most important project management skills one should focus on and so much more. What I love about our conversation is that she drops so many tangible actions steps you can take and start applying now!  Elizabeth holds a Master of Science in Global Health and Population from the Harvard TH Chan School of Public Health and a Bachelor of Arts in Psychology (Honors) from Boston College. In addition to health, Elizabeth has a keen interest in education. She is a certified teacher of English as a Foreign Language and serves as a tutor/mentor to students and young professionals in the greater Boston area. Key Takeaways: 2:06 - Career background & the importance of volunteering 5:40 - Pathway to becoming Program Director @ Mass General 14:40 - How to know when a role isn't the right fit for you 18:05 - Defining population health management/ day in the life 21:35- Implementing a vision 24:50- The art of asking great questions 27:51- Project management skill sets that are important and how to build them 31:00 - Tailored Project management course created by Elizabeth 35:25 - How to engage clinical leaders in population health management 38:25- Projects that have made a large impact 45:30 - Rapid fire and closing Post a screenshot of you listening on Instagram and tag us (@thehealthcareleadershipmindset & @yolanda_gonzalez11) so we can thank you personally!  Connect with Elizabeth via LinkedIn: https://www.linkedin.com/in/elizabethcafierofonseca/

Despite the well-known benefits, many leaders remain resistant to the idea of self-care. Tune in to today's episode to learn more about why now is the time to embrace the notion of self-care in a way that will help you perform at your best, as well as positively impact those around you.  Michelle Troseth and Tracy Christopherson are co-founders of MissingLogic®. They help healthcare organizations and healthcare leaders combat burnout through the power of a framework driven approach founded on Polarity Intelligence™. The core of their work is leading healthcare organizations through transformational change that results in the best place to give and receive care, and for leaders to live their best lives both personally and professionally.  WEBSITE LINK: https://www.missinglogic.com/ SOCIAL MEDIA LINKS: https://www.linkedin.com/company/missinglogic-llc https://www.facebook.com/missinglogicLLC https://twitter.com/MissingLogicLLC https://www.instagram.com/missinglogic_llc/

Ever wondered what it was like to become CFO of a large academic medical center at the age of 29?? Then you'll want to tune in to today's episode with Sally Mason Boemer, Executive Vice President, Chief Administrative Officer and Chief Financial Officer at Mass General Hospital.  In this episode, we'll discuss Sally's experience leading from the c-suite from the age of 29, what financial and operational challenges organizations are facing and how she is helping Mass General navigate through them, how she leads and sustains organizational change, and so much more.  Sally currently oversees the Real Estate/Facilities, Finance, and support services of the hospital.  She ensures effective operations for a broad range of non-clinical hospital departments ranging from food service, cleaning and security to information systems and compliance.  She is a member of the financial leadership team of Mass General Brigham, the parent corporation of the MGH, where she plays a role in establishing fiscal policies and the strategic framework for capital, operating, and investment decisions.  She has worked for the MGH and Mass General Brigham for 28 years in various financial and hospital management roles and also is the co-director of the Mass General Administrative Fellowship Program. She has a BS in Human Services from Cornell University and a Masters in Health Administration from the University of Michigan. 

Are you curious about different career opportunities in the healthcare administration field? Then you'll want to listen to my interview with Courtney Sharea, MBA, MHA.  In today's episode, Courtney Sharea, MBA, MHA reflects on her career pathway, gives advice on aligning one's interest with opportunities in healthcare, and shares why you shouldn't let having minimal experience get in the way of applying for roles.  Courtney has worked in healthcare administration for 8 years in various leadership roles. She started her career managing a comprehensive breast center that specialized in the surgical removal of malignant and benign breast diseases. After spending several years in practice management, Courtney focused her career on revenue cycle management for a healthcare technology company as a client manager for large, high-profile pathology groups. She currently works for one of the Big 5 insurance companies as a Lead Key Account Manager for large value-based provider groups. Connect with Courtney via Linked: https://www.linkedin.com/in/chunter0415/ Connect with Courtney via Instagram:  @courtneysharea More details found on the Healthcare Leadership Mindset Instagram: https://www.instagram.com/thehealthcareleadershipmindset/

Curious about what it's like working at one of the top hospitals for cancer treatment while also advancing diversity, equity and inclusion efforts? Then you'll want to listen to this interview with Frantz Berthaud.  Frantz M. Berthaud is the Administrative Director of Disease Center Operations at the Dana-Farber Cancer Institute (DFCI). He's accountable for the personnel, finance, and clinical operations for the hospital's lung cancer and phase 1 centers. At DFCI, he serves as co-chair for the employee resource group shaping and informing the Institute's diversity, equity, and inclusion (DE&I) strategy and on the hospital's ethics committee.  In today's episode, we'll be diving into Frantz's career at Dana Farber, his involvement in Diversity, Equity and Inclusion, advice to healthcare leaders on how they can (and should) advance these important and much needed efforts within their own organizations, and much more.  Frantz has over a decade of experience in healthcare, ranging from research, management, operations, to strategy. He teaches healthcare strategy at the graduate school level at Boston University School of Public Health (BUSPH) where he also serves on an advisory board. Frantz is a member of the American College of Healthcare Executives (ACHE) serving as co-chair on the DEI and as a member of the programs committees.  In all of his roles, he applies a strategic and social justice lens informed by his commitment to health care equity.