Communicating Change Isn’t the Same as Managing It

Have you ever found yourself halfway through solving someone's problem before they've even finished explaining it? I certainly have! As leaders, we're often rewarded for being decisive, offering solutions and getting things moving.But what happens when our instinct to fix actually gets in the way of better thinking?In this episode, I'm sharing a lesson from my own coaching journey and a real leadership challenge that shows how even the best intentions can silence collaboration.We'll explore why creating space, asking better questions and resisting the urge to jump in might just be some of the most powerful leadership skills we can develop.Highlights:(01:36) - Why listening to understand is harder than we think(02:45) - My own battle with the overwhelming urge to fix everything(04:00) - When a leader's good intentions shut down collaboration(05:47) - The hidden downside of being the person with all the answers(06:35) - How solving everyone's problems can quietly create dependence(07:30) - The power of curiosity, better questions and a little silenceConnect with Emma:LinkedInWebsiteThis podcast was lovingly produced by the humans at WAVEMAKERS AUDIO

What if one of the biggest barriers to being a brilliant leader is something you can't actually see in yourself? This week, I'm joined by Eric Kaufmann, managing partner of Sagatica, for a fascinating conversation about conscious leadership, deep listening and something he calls ego myopia. It's not about getting rid of your ego (good luck with that!), but recognising when your own patterns are quietly getting in the way.We explore why leaders get caught up in needing to be right, liked or in control, and how those very human tendencies can mature into wisdom, love and innate power. There's plenty here to challenge your thinking, and perhaps a reason to hold up the mirror to yourself.Highlights:(03:57) - Forty years of Zen practice, and why deep listening changes everything(07:02) - Are you really listening, or just waiting for your turn to speak?(10:18) - Ego myopia: The leadership blind spot we don't always see coming(18:00) - The need to be right, liked or in control. Sound familiar?(21:39) - From ego traps to wisdom, love and innate power(30:02) - Is it really your team that's the problem? Time to look in the mirrorConnect with Eric:https://www.linkedin.com/in/erickaufmann7Connect with Emma:LinkedInWebsiteThis podcast was lovingly produced by the humans at WAVEMAKERS AUDIO

Have you ever been absolutely certain you communicated something clearly, only to discover the other person heard something completely different?A slightly baffling song lyric got me thinking about how we don’t simply hear words and receive meaning. We construct meaning through context, assumptions and what we expected to hear.In this episode, I’m exploring the communication gap that can exist without either person realising it. For leaders, the challenge isn’t simply saying things more clearly.It’s creating enough safety for people to admit when they’re unsure, and replacing the assumption that everyone understood with something far more useful: actually checking.Highlights:(01:30) - A misheard song lyric that made me question what “clear communication” really means(03:07) - You know exactly what you meant, but that doesn’t mean they heard the same thing(04:28) - Why people fill communication gaps with their best guess instead of asking(05:12) - The most dangerous communication gap? The uncertain person who never checks(06:09) - Stop asking, “Does everyone understand?” There’s a better way to find out(07:27) - One question to ask after your next important conversationConnect with Emma:LinkedInWebsiteThis podcast was lovingly produced by the humans at WAVEMAKERS AUDIO

It started with a packet of prawn skewers. My husband asked me how to cook them, I answered because it was quicker, and suddenly a completely ordinary Tuesday evening became a perfect example of something much bigger: invisible work.The planning, remembering, anticipating and thinking that quietly keeps everything moving.In this episode, I’m looking at why that cognitive load can become so sticky, both at home and in our organisations.We’ll explore how these patterns become established, the part we might unknowingly play in maintaining them, and why good leadership means noticing who is carrying the thinking work nobody else sees. Because invisible doesn’t mean insignificant.Highlights:(01:30) - Prawn skewers, one simple question and a surprisingly perfect example of invisible work(03:08) - The thinking work doesn’t automatically redistribute when life changes, it sticks(04:12) - I answered because it was easier... and that’s exactly how patterns get established(05:07) - Who’s quietly remembering, anticipating and holding everything together in your team?(06:18) - If nobody names the invisible work, don’t expect it to magically redistribute itself(07:35) - One challenge for this week: name the work you’re carrying that nobody seesConnect with Emma:LinkedInWebsiteThis podcast was lovingly produced by the humans at WAVEMAKERS AUDIO

Telling people something is changing doesn’t mean you’ve actually managed the change. Whether you’re having one conversation with a direct report or leading a major cultural shift, successful change needs far more than an announcement and a hopeful assumption that everyone will simply get on board.In this episode, I’m exploring why change is relational, contextual and, yes, sometimes messy. I’ll share why experimenting, testing, learning and reflecting matter, plus the three things I consistently come back to: repetition, emotional acknowledgement and capability. Because the announcement isn’t the work. It’s what happens afterwards that determines whether change actually sticks.Highlights:(01:30) - Change isn’t a formula, and what works brilliantly once might flop the next time(02:40) - Experiment, test, learn, reflect... and yes, mistakes are part of the deal(04:00) - When a change is announced and then everyone goes quiet for six months(05:08) - Resistance isn’t always irrational, sometimes it’s simply human(06:00) - You’ve communicated the what, but have you actually built the how?(07:15) - One question to ask yourself: have you communicated change or managed it?Connect with Emma:LinkedInWebsiteThis podcast was lovingly produced by the humans at WAVEMAKERS AUDIO

A night at the theatre reminded me of something we often forget in leadership: people don’t think their way into feeling connected.Sometimes the body responds first. We feel the energy, the emotion and that powerful sense of being part of something bigger than ourselves.In this episode, I’m exploring what music, sport and theatre can teach us about moving people. Strategy decks and town halls have their place, but information alone doesn’t create commitment.So how do we create the conditions where people genuinely feel connected, involved and inspired to bring their energy, rather than simply comply?Highlights:(01:35) - The moment my energy shifted without me choosing it(03:08) - Why understanding the strategy doesn’t mean people feel committed to it(04:59) - What happens when we sanitise emotion out of the workplace(06:08) - Why compliance will never be the same as commitment(07:12) - Are you informing people when you actually need to move them?(08:35) - One small leadership experiment to change the energy in the roomConnect with Emma:LinkedInWebsiteThis podcast was lovingly produced by the humans at WAVEMAKERS AUDIO

In this episode, I’m joined by Emma Saccomani to talk about boundaries, people pleasing and the difference between genuinely empowering someone and quietly enabling them.Emma shares why boundaries aren’t simply about saying no, and why they can become too rigid just as easily as they can become too loose.We explore guilt, difficult conversations, self-awareness, capacity and the urge to rescue people when things get uncomfortable. We also look at how clearer boundaries can actually create more trust, autonomy and growth, both at work and in our personal lives.Highlights:(03:58) - Why boundaries need nuance rather than an all-or-nothing approach(11:25) - The important difference between empowering someone and taking over for them(18:47) - Why boundaries can create freedom rather than simply shutting things down(28:40) - How capacity and self-care become boundaries when life gets busy(32:02) - Why feeling guilty doesn’t mean you’ve made the wrong decision(37:01) - How to prepare for a clear, constructive boundaries conversationConnect with Emma:https://www.linkedin.com/in/emmasaccomani/https://emmasaccomani.com/https://www.amazon.co.uk/dp/1068585323Connect with Emma:LinkedInWebsiteThis podcast was lovingly produced by the humans at WAVEMAKERS AUDIO

In this episode, I’m exploring the gap between what we intend as leaders and how our behaviour actually lands.You might genuinely trust, respect and support your team, but if your actions communicate control, checking or hovering, that is the experience people will remember.We look at why this gap often gets wider under pressure, how unconscious habits can override our values, and why self-awareness alone isn’t enough.I also share three practical ways to notice the gap, understand your impact and start rebuilding trust through consistent behaviour.Highlights:(01:36) - Why your team experiences your behaviour, not your intentions(03:07) - How trust can quickly start to look like micromanagement(04:28) - Why pressure exposes the habits hiding underneath your values(05:34) - How small contradictions quietly erode trust and psychological safety(07:44) - Three ways to start closing the intent and impact gap(09:44) - The simple question that can show you how your leadership really landsConnect with Emma:LinkedInWebsiteThis podcast was lovingly produced by the humans at WAVEMAKERS AUDIO

In this episode, I’m exploring observation as a leadership skill, and why being too close to a team, habit or way of working can make important patterns almost impossible to see.A recent conversation with a former boss reminded me how powerful it can be when someone reflects back something about us that we cannot currently see for ourselves.I also look at what happens when observations are ignored, dismissed or acknowledged without anything changing. Because noticing a pattern is only the beginning.Real leadership means creating enough safety for people to speak honestly, receiving what they say with curiosity, and then choosing to disrupt the habits that keep pulling everyone back to the familiar.Highlights:(01:30) - The comment from a former boss that made me see myself differently(03:30) - Why being close to a system can make its patterns almost invisible(05:19) - Awareness without disruption is just more sophisticated repetition(06:10) - The three ways observation tends to fail inside organisations(08:10) - Why your first response to feedback is often defence, not curiosity(10:43) - The complete loop: notice it, receive it, then actually let something changeConnect with Emma:LinkedInWebsiteThis podcast was lovingly produced by the humans at WAVEMAKERS AUDIO

In this episode, I’m exploring the difference between pressure that drains us and pressure that actually helps us perform better.It started with something as simple as swimming, where I noticed that the targets I was setting for myself were creating more stress and fatigue without improving my performance.I’ll share what happened when I removed those targets completely, and what changed again when I allowed a different kind of pressure in.We’ll look at the self-authored deadlines, expectations and internal countdowns we create at work, and why real accountability, visibility and challenge can sometimes sharpen us far more effectively than the pressure we invent for ourselves.Highlights:(01:37) - The swimming experiment that made me question how much pressure I create for myself(03:00) - Same pace, same ability, completely different stress levels(04:40) - What happened when I stopped counting and just kept swimming(06:25) - The surprising kind of pressure that actually improved my performance(08:28) - How private deadlines and invented KPIs can create stress without creating better work(10:20) - Three questions to help you work out which pressure to drop and which pressure to let inConnect with Emma:LinkedInWebsiteThis podcast was lovingly produced by the humans at WAVEMAKERS AUDIO