AI Agents, You Need a Kate

If somebody unplugged your internet connection right now,what would actually stop?Not just email.Could you answer the phones, access client information,raise an invoice or take a payment?And if you have a backup connection, do you know it actuallyworks?In this episode of Tech Wingman, we look at why an internetoutage is really a business continuity problem, and how to protect the servicesyour business cannot operate without.Having a backup and having a working backup are two verydifferent things.Web: www.pinpoint-networks.netEmail: [email protected]

Is your data ready for AI?Documents scattered across SharePoint.Old files mixed with current ones.Permissions nobody has reviewed for years.Adding AI doesn’t tidy this up. It can make those existingproblems much easier to find.In this episode of Tech Wingman, we look at why preparingfor Copilot, ChatGPT, Claude or Gemini starts with five simpler questions aboutyour data, including where it lives, who can access it and whether it’s stillaccurate. Don’t start by looking at the AI.Look at the data first.Web: www.pinpoint-networks.netEmail: [email protected]

Someone leaves a company laptop on a train. What happensnext?Finding the laptop is one thing.Protecting the company information sitting on it is another.That’s where Mobile Device Management, or MDM, comes in.In this episode of Tech Wingman, we break down what MDMactually is, why businesses use it, and how tools like Microsoft Intune canhelp manage devices, applications and security from one central place. Because managing devices isn’t just about setting them up.It’s about what happens throughout their working life.Web: www.pinpoint-0networks.netEmail: [email protected]

If your most knowledgeable person was unavailable tomorrow, what happens next?Not the person who knows a bit.The person everyone goes to.The owner. The long-serving team member. The one who somehow knows where everything is.Every question feels quick. Until they're on holiday, busy,or off sick.In this Tech Wingman episode, we introduce Kate, an AI agentdesigned to capture knowledge from the people who already have it, turn it into clear guides, and keep it up to date.Because the goal isn't to replace expertise.It's to stop your business depending on just one person.Web: www.pinpoint-networks.netEmail: [email protected]

Day one in the new office.A monitor won't turn on. A cable has come loose. The meetingroom screen isn't behaving.That's the bit your team will remember about the move.In this Tech Wingman, we look at where to start with thetechnology side of an office move. We cover why the internet connection needssorting early, the power and cooling that often gets overlooked, and whysomeone walking the floor in the first few days helps so much.Moves worry people. They're also a good chance for a techrefresh.Get the foundations right first, and day one gets a loteasier.Web: www.pinpoint-networks.netEmail: [email protected]

Here's a question.Have you got a technology problem, or a training problem?New software gets rolled out.Everyone gets a login.Then people are expected to figure it out as they go.Sound familiar?In the latest episode of Tech Wingman, we explore whygetting value from technology isn't just about buying the right tools. It'sabout helping people understand how to use them.Because "good with computers" doesn'tautomatically mean productive with your systems.Better adoption often delivers a bigger return than anothersoftware purchase.Web: www.pinpoint-networks.netEmail: [email protected]

What are businesses actually doing with AI?Not the headlines. Not the billion-pound investments. Thereal projects happening inside everyday organisations.In our latest Tech Wingman episode, we share some of the AIprojects we've been involved with across different sectors, from reducing admin and handling documents, to helping teams find information faster and get more done with less effort.The interesting part isn't the technology.It's the problems businesses are choosing to solve.Sometimes the best AI project starts with a very ordinaryfrustration.Web: www.pinpoint-networks.netEmail: [email protected]

Who owns AI in your business?Not who uses it.Not who bought the licences.Who is actually responsible for it?As AI quickly becomes part of everyday work, many businesseshave tools, experiments and good intentions, but nobody clearly steering theship.In the latest episode of Tech Wingman, we look at the rolesbusinesses need to manage AI safely, encourage adoption and turn ideas intopractical results.You may not need an AI department. But you do needownership.Web: www.pinpoint-networks.netEmail: [email protected]

Apple just made its biggest bet in years... and it isn'tthe new iPhone. 👀Most people will focus on the foldable iPhone Duo.We think the more interesting story is what Apple is doingwith AI.Imagine your phone understanding your emails, findinginformation across your apps, managing your calendar, and helping you get workdone without jumping between systems. That's the direction Apple is heading. In our latest episode of Tech Wingman, we break down:✅ What Apple Intelligenceactually means for business users✅Why the new Siri could be a genuine productivity tool✅The foldable iPhone Duo and whether it solves real problems✅The Apple announcement that caught our attention mostThe future Apple is building looks very different from theone we have today.🎧 Listen now and decidefor yourself.Web: www.pinpoint-networks.netEmail: [email protected]

What do cancer research, self-driving taxis, and warningsfrom one of the world's leading AI scientists have in common? At first glance, absolutely nothing. But when we looked closer, we found a pattern that everybusiness owner and IT leader should be paying attention to. AI is no longer something that's "coming soon". It's already influencing decisions, changing industries, andcreating challenges that many organisations aren't ready for. The surprising part? The biggest risk might not be what most people think. Check out our latest episode of Tech Wingman to find outmoreWeb: www.pinpoint-networks.netEmail: [email protected]