Tim Croll: The Magic of Experiences with Emotional Intellegence
On this episode, I get to talk with Tim Croll, who has mastered something I love; Serious Play. We talk extensively about:
- The importance of bridging the gap between knowledge (theory) and wisdom (application).
- Stephen Covey Jr.’s concept of "The Speed of Trust" and its ripples.
- Emotional intelligence in practice: example of Chewy.com’s empathetic customer service.
- Importance of emotional intelligence in establishing meaningful connections with customers.
- Difference between a mission statement and the true mission of a business.
- The importance of personal development to keep pace with business growth.
About Tim: In a world of boring leadership and strategy sessions…. One man stands alone, connecting the complex strategies into easy to understand practical application. (betcha read that in movie voice)
Knowledge is great, I have been certified with multiple coaching programs and hold a Masters in Leadership. But it is the experience that allows us to apply the knowledge into wisdom. I was a contestant on LEGO Masters Season 2 (one of the highest watched reality shows) and this gave me the opportunity to share many of my life experiences, tying together the knowledge of leadership with the wisdom of action. I have had the opportunity to own my business, work in the corporate world and build E-commerce companies into multi-million dollar monthly sales.
But the passion I hold is how to inspire individuals to grow both in their personal and professional lives. To find their purpose and pursue it with all their energy. This impact on others is what motivates and drives my decisions and actions. I do this through LEGO, using ‘serious play’ methods to facilitate learning sessions that change people’s lives. www.timcroll.com
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