From IM/IT Reform to Citizen-Centric Government: The Journey to Connected Services BC - Shannon Salter - Episode 164

In this episode we hear from Sarah Tuneberg, Director, Colorado Digital Services, as she unpacks what Wave 3 of the Digital Government Strategic Plan means in practice for agencies. She walks through key milestones, reflects on lessons learned from recent digital transformation efforts, and discusses how governments can move past long-standing challenges to deliver more innovative, citizen-focused services. The conversation focuses on helping organisations align their priorities with Wave 3 objectives, offering practical strategies to strengthen service delivery, improve outcomes for citizens, and accelerate progress through smarter collaboration and forward-looking approaches. Sarah Tuneberg, Director, Colorado Digital Services For more great insights head to www.PublicSectorNetwork.co      

In this episode, Shannon Salter — Deputy Minister to the Premier, Cabinet Secretary and Head of the BC Public Service — shares British Columbia's vision to make government feel simple, human and connected by 2030. She outlines how "Connected Services BC" aims to redesign services around real life events, so people experience one coordinated system rather than navigating multiple ministries and programs. Through the story of Amina and lessons from the Civil Resolution Tribunal, Shannon explains why true transformation requires more than new technology: it depends on clear purpose, shared standards, secure data-sharing, and a culture willing to learn and take thoughtful risks. The conversation also explores how improving service delivery can rebuild public trust by making support easier to access—especially for those facing the greatest barriers.   Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary and Head of the BC Public Service, Government of British Columbia   For more great insights head to www.PublicSectorNetwork.co          

This episode features  The Hon. Victor Dominello, Chief Executive Officer, Future Government Institute, Jacqui Loustau, AWSN Executive Director, Australian Women in Security Network, Shyvone Forster, Director - Cyber Operations, Department of Home Affairs who explore how embracing diversity across skills, backgrounds and ways of thinking can significantly strengthen cyber resilience. The discussion highlights how a broader range of perspectives can spark innovation and lead to more creative approaches to tackling complex security threats. The panel also considers why greater gender, cultural and neurodiverse representation contributes to more adaptable and effective responses within the cyber landscape. Finally, the episode outlines practical steps government can take to build more inclusive hiring practices, develop accessible career pathways and expand leadership opportunities across the sector. The Hon. Victor Dominello, Chief Executive Officer, Future Government Institute, Jacqui Loustau, AWSN Executive Director, Australian Women in Security Network, Shyvone Forster, Director - Cyber Operations, Department of Home Affairs For more great insights head to www.PublicSectorNetwork.co      

In this episode, we hear from Jennifer Dobell, Chief Operating Officer at the Australian Financial Security Authority (AFSA), as she shares practical, hard-earned insights on closing the digital skills gap in government. Drawing on her experience leading major national and state workforce strategies, Jennifer breaks down what it really takes to align organisational goals, tech strategy, and workforce planning in environments defined by legacy systems, tight budgets, and rising expectations around AI. Jennifer also offers a candid look at AFSA's own transformation toward becoming a contemporary, data-driven regulator — highlighting the importance of service design, data governance, cyber resilience, and uplifting business–tech collaboration. For public sector leaders, HR teams, and digital practitioners, this episode delivers grounded guidance on building a tech workforce that's realistic, capable, and ready for the future. Jennifer Dobell, Chief Operating Officer, Australian Financial Security Authority. For more great insights head to www.PublicSectorNetwork.co        

What does Aotearoa need to build a truly future-ready public service? This  episode brings together  Karl Le Quesne, Chief Electoral Officer, Electoral Commission, Glenys Talivai, Chief Executive Officer, Public Trust, Megan Main, CEO, ACC, NZ, Jo Healey, VP, Customer, Fujitsu to examine the core elements shaping government to 2032 — from innovation and iwi partnership to the rise of AI and the evolution of citizen experience. Together, they unpack how these forces are redefining what modern public service delivery looks like, and what it will take to ensure New Zealand's digital transformation remains on track. The discussion explores the public sector's digital roadmap, the role of innovation in lifting productivity, and how meaningful engagement with iwi will guide equitable transformation. Panellists also look ahead to the major digital initiatives on the horizon and how these will change government operations over the next decade. With a focus on designing citizen-centric services and understanding AI's growing influence, the panel outlines what must happen now to prepare Aotearoa for the next generation of public service.   Karl Le Quesne, Chief Electoral Officer, Electoral Commission, Glenys Talivai, Chief Executive Officer, Public Trust, Megan Main, CEO, ACC, NZ, Jo Healey, VP, Customer, Fujitsu For more great insights head to www.PublicSectorNetwork.co  

In this episode, we are joined by Michael Harvey, Information and Privacy Commissioner, Government of British Columbia. Commissioner Harvey shares his insights on what it means to take a rights-first approach to innovation — exploring how embedding privacy from the outset can strengthen public trust, enhance digital service delivery, and ensure that innovation in government remains both responsible and citizen-centered. Michael Harvey, Information and Privacy Commissioner, Government of British Columbia For more great insights head to www.PublicSectorNetwork.co      

In this insightful episode of the Public Sector Podcast, Sylvester Hubbard, Director of Enterprise Application Services at the Virginia Department of Corrections, takes listeners inside the complex world of data-driven corrections. He explains how the Department manages vast amounts of data—from inmate management and facility security to re-entry programs and workforce operations—and the challenge of connecting these isolated systems to drive smarter, safer, and more effective decision-making. Hubbard shares how his team is using AI, analytics, and modernization to transform correctional operations, improve efficiency, and support rehabilitation. From predictive insights and automated security systems to mobile access and real-time reporting, he demonstrates how innovation can enhance both safety and opportunity—while reminding us that technology is only as powerful as the people who use it with purpose and integrity. Sylvester Hubbard III, Director of Enterprise Application Services, Virginia Department of Corrections For more great insights head to www.PublicSectorNetwork.co  

When a pre-ransomware cyberattack hit St Vincent's Health Australia, Acting National Director of Corporate Affairs and Communications Elliot Stein found himself leading through uncertainty. In this episode, he takes us inside the tense 72 hours that followed—where every decision, from going public early to engaging government partners, was guided by one principle: trust. Elliot also reflects on the broader lessons learned—from transparent crisis communication to the irreplaceable role of human connection in an age of AI. As he shares candid insights on leadership, reputation, and resilience, this episode reveals how honesty and collaboration can turn a potential crisis into a defining moment of integrity. Elliot Stein, A/National Director Corporate Affairs and Communications, St Vincent's Health Australia For more great insights head to www.PublicSectorNetwork.co  

In this episode, we explore alongside Ott Velsberg, Government Chief Data Officer, Estonian Ministry of Economic Affairs and Communications, how Estonia—a global pioneer in digital transformation—is redefining what's possible with data and artificial intelligence. As one of the most digitally advanced nations in the world, Estonia is moving beyond e-governance to integrate AI across its economy, public services, and daily life. With a firm commitment to transparency, ethics, and citizen trust, the country is building a future where innovation and accountability go hand in hand. Listeners will discover how Estonia's forward-thinking policies, infrastructure, and investments are powering its data economy, driving smarter governance, and setting a global standard for responsible AI adoption. From real-world examples of AI disrupting traditional systems to actionable insights for enhancing competitiveness, this episode offers a roadmap for any organisation looking to harness data and innovation the Estonian way. Ott Velsberg, Government Chief Data Officer, Estonian Ministry of Economic Affairs and Communications For more great insights head to www.PublicSectorNetwork.co      

  This episode featuring Dr David Tuffley, Senior Lecturer Senior Fellow | Higher Education Academy School of Information & Communication Technology Institute of Integrated & Intelligent Systems (IIIS), Griffith University, dives into the high-stakes world of cybersecurity at major sporting events, where protecting critical systems like ticketing, broadcasting, and athlete data is non-negotiable. Listeners will hear how organisers implement continuous monitoring to detect and respond to threats in real time, and why success depends on seamless collaboration between local, national, and international cyber teams. It's a behind-the-scenes look at what it takes to keep the Games safe, connected, and running smoothly. Dr David Tuffley, Senior Lecturer Senior Fellow | Higher Education Academy School of Information & Communication Technology Institute of Integrated & Intelligent Systems (IIIS), Griffith University For more great insights head to www.PublicSectorNetwork.co