Service Design

An insightful interview with Lucy and Rachel from Yada, a West Sussex based organisation that support women who are at risk of sexual exploitation. Today's focus is on the trauma informed pillar 'choice'. We chat with Lucy and Rachel about how offering choice plays a key part with how they interact with and meet with women on a daily basis.

We're joined by Psychotherapeutic Counsellor and Reflective Practitioner Renee Dickinson in this episode in a wonderful conversation that focuses on turning safe spaces into brave spaces. Renee speaks of moral injury, reflective practice, a trauma-informed and person-first approach and Gillian Ruch's Heads, Hearts and Hands model of connecting with workers. Find out more at Renee's website: RD Counselling and Therapy.

“It’s really important that you know where you do your best work because it gives people the best outcomes.”  Sara Emerson returns to take a deep dive into managing a team of frontline workers (and her incredible team days!). She speaks about specialisms, vicarious trauma, joy in support work and positive endings!

A tapestry of incredible ideas, co-produced by support workers and anonymous clients with lived experience, Common Ambition is a steering group like no other. Its goal is to improve support systems by working collaboratively and ensuring the voice of those with lived experience is central to service improvement and systems change. How can we best help people experiencing homelessness and Multiple Compound Needs issues? Let's ask them.

"Using curiosity could be our biggest strength." *TRIGGER WARNING*: Domestic Abuse/Sexual Violence/Overdose/Trauma How do genders experience homelessness differently? We explore curiosity and creativity at Equinox women's house with Gemma Harfleet. She does incredible work supporting women in Supported Accomodation – we discuss Trauma Stabilisation and recovery in *part one* of a this inspiring conversation. Apologies too – the sound quality's a touch ropey!

"It should be a space of openness and curiosity." In this episode, we're discussing innovation, and creating conditions suitable for change. Justlife CEO and Service Designer Emma Field discuss human-centred, process-driven Design Learning – using practices from design industries to galvanise our work! We begin breaking down how Emma identifies and overcomes challenges with BIG thinking. Any questions? Email [email protected] today.

"It's not walking in their shoes, but walking next to them." There is where personal and professional meet! On a recent trip to Manchester, we sat down with Specialist Support Worker and trained Psychotherapist Rebecca Fox to find out how their role is different to Justlife's Health Engagement work in the South East. We discuss personal-centred therapy theory and what Rebecca has learned in the support sector. Any questions? Email [email protected]!

What does a Health Engagement worker do? In this episode of the Practice Networks Podcast, Sam and Jules talk to Sara Emerson, Justlife's Health Engagement Team Leader. Sara and her team work hard to support people experiencing health issues that also experience homelessness, ultimately helping clients move on and move away from both. Outreach in emergency accommodation is incredible work – and often challenging! Here, we break down what it entails with an expert.

What is Expertise by Experience, and how vital is such lived experience to support work? Alex Procter, Justlife's Lived Experience Lead tells Sam and Jules how the organisation strives to innovate. We discuss shifting the focus in the support sector and how we can learn from clients. Sign up to the Practice Networks here. Funded by Changing Futures.