"Really Understanding What The Customer Wants" with Martin Lang

In this episode of Negotiation Illuminators, Amy Combrinck interviews Oli Stokes, a former British Army officer with extensive experience in Negotiation. They explore the nuances of Negotiation, emphasising the importance of emotional intelligence, self-management and clarity in communication. Oli shares insights from his military background and how it shaped his approach to Negotiation in the financial services sector. The conversation delves into building trust, common mistakes in Negotiation and the significance of relationships in achieving successful outcomes.Sign up here⁠ to receive weekly Negotiation Top Tips.Visit here for information on how we can work together.

In this conversation, Takako Elliott and Amy Combrinck explore the intricate relationship between Negotiation and parenting. They discuss how children naturally Negotiate from a young age, the impact of childhood experiences on adult Negotiation skills and the importance of self-advocacy for parents. Takako shares insights on how to navigate these challenges while fostering a healthy Negotiation mindset in both parenting and personal growth.Sign up here⁠ to receive weekly Negotiation Top Tips.Visit here for information on how we can work together.

In this episode of Negotiation Illuminators, Amy Combrinck speaks with Ramona Daniel, a Cultural Insights and Strategy Consultant. Founder of Twenty3.They explore the evolution of Negotiation practices, the importance of understanding cultural contexts and the significance of communication styles in Negotiations. Ramona shares her journey of transitioning careers and emphasises the need for relationship building in Negotiations. Ultimately, they conclude that Negotiation is a dynamic process akin to a dance, requiring adaptability and awareness of cultural differences.Sign up here⁠ to receive weekly Negotiation Top Tips.Visit here for information on how we can work together.

In this episode of the Negotiation Illuminators podcast, Amy speaks with Therapist Kerry Northcliffe, about the complexities of Negotiation.Particularly focusing on the underlying fears and self-doubt that often accompany it. They explore how early life experiences shape our Negotiation styles, the importance of understanding personal drivers and the empowerment that can come from effective Negotiation. Kerry shares insights on overcoming self-doubt and recognising your own needs in Negotiation. Sign up here⁠ to receive weekly Negotiation Top Tips.Visit here for information on how we can work together.

In this episode, Elizabeth shares her extensive experience in Negotiation, particularly in the Real Estate Sector. She discusses the importance of communication, the role of emotions in Negotiations and the necessity of compromise. Elizabeth emphasises that no two Negotiations are the same and that understanding the human element is crucial for success. She also highlights the need for transparency and the continuous learning that comes with the profession.Sign up here⁠ to receive weekly Negotiation Top Tips.Visit here for information on how we can work together.

In this episode, Paddy Thompson shares his insights on Negotiation, drawing from his experiences in HR consultancy and Policing. He emphasises the importance of compromise, trust and effective communication in achieving successful outcomes. Paddy also addresses the concept of dry promotions and offers practical advice for Negotiating job offers.Sign up here⁠ to receive weekly Negotiation Top Tips.Visit here for information on how we can work together.

In this episode, Martin Lang, an Automotive Retail Sales Expert, discusses the evolution of Negotiation in his Industry. He emphasises the shift in customer dynamics and the importance of understanding customer needs. The discussion also touches on gender dynamics in sales and highlights that delivering value is key to successful Negotiations.Sign up here⁠ to receive weekly Negotiation Top Tips.Visit here for information on how we can work together.

In this latest episode, Carl Nawagamuwa, the Managing Director of Investment at GroupM, shares his insights on Negotiation. He discusses how resilience, relationship-building and timing are all crucial in successful Negotiations.Sign up here⁠ to receive weekly Negotiation Top Tips.Visit here for information on how we can work together.

In this conversation, Amy and Ollie Shayer discuss the evolution of Negotiation throughout Ollie's career.Ollie highlights the role of relationships in Negotiation and insights on how to prepare for better outcomes.Sign up here⁠ to receive weekly Negotiation Top Tips.Visit here for information on how we can work together.

In this conversation, ITV's Rhys McLachlan shares his insights on Negotiation, drawing from his extensive experience in the industry. He discusses the evolution of Negotiation from aggressive tactics to a more data-driven approach, emphasising the importance of empathy and understanding in achieving mutually beneficial outcomes. He concludes by advocating for Negotiation as a dialogue rather than a mere transactional process.Sign up here⁠ to receive weekly Negotiation Top Tips.Visit here for information on how we can work together.