Under The Hood

Meet Steve, our new Network Engagement Specialist and a familiar face, since this is his second stint at Engineius! Steve’s job is to listen to you, find where things can be better, and look at new ways we approach areas and how it all works. He’s also been out doing movements himself, so he’s seen the job from your side.In this episode, we cover:What’s changed at Engineius since Steve was last hereHis take on the app experience after doing jobs himselfWhat he learned behind the wheel that you’d never spot from a deskThe biggest pain points on a job right now, and what he’d fix tomorrowA sneaky look at a new customer integration (who you now know of!)We also gave an update on Paul’s suggestion about automated carryover approval messages. Spoiler: it’s already in the works.

Hosted by Jack, the voice on the ground for our driver community, and Sofia, our operational expert, this podcast sits down with the person shaping the road ahead, our CEO, Phill.In this episode, we go from Phill's own path into the industry to the vision he's building for our drivers and customers. We talk honestly about what's surprised him since joining, what he's learned from spending real time with drivers on the ground, and where he sees the biggest opportunities to improve the day-to-day from the app and portal experience to the wider support drivers get. We also get his take on how the industry as a whole is performing right now, and what that means for the people driving it forward.

Jack's got a new co-host, and in this episode, she's also the guest.Meet Sofia, our Head of Assurance, Compliance and Services. We're diving into her Engineius story from the very beginning: how she got started, what her role actually involves day-to-day, and how she's grown into the position she's in now.It's a proper get-to-know-you episode, and a great place to start if you've ever wondered who keeps things running behind the scenes.

In this episode, Jack and Roger sit down with two special guests, Richard, Head of Data, and William, Data Scientist to dive deep into Juno, our intelligent routing system.They unpack some of the most common questions from drivers:Is Juno really affecting manual job searches?How do the public transport suggestions work?What inspired Juno in the first place?Are Juno routes fixed, and why might you see the same route more than once?Plus, a look ahead at upcoming developments and what’s next for Juno.Whether you’re already using Juno or just curious about how it works behind the scenes, this episode gives an honest and insightful look at how data, design, and real-world experience come together to make vehicle movement even easier.

In episode 11, we’re driving into all the latest at Engineius, from our Brompton Bike Scheme to the September Refer a Friend offer, where drivers can earn £300 for successful referrals. But the spotlight is on our special guest, Jed, Driver Services Account Manager for the North. Jed shares insights into his role, what makes the region unique, and gives us a sneak peek into the exciting event he’s hosting this October.

In Episode 10 of the Moving from A to B Podcast, Jack and Roger dive into everything that made May a standout month at Engineius. From our first-ever driver meet-up in London to some of the most unusual vehicle moves, including a £160k Porsche Taycan and an 18mph electric runaround - there’s plenty to catch up on.We also cover key reminders and updates for our driver community, including why it’s vital to stay sharp during vehicle inspections (especially with certain electric brands), and the importance of staying professional when giving feedback on the vehicles you move.On top of that, we touch on how Engineius is working to enhance both driver and customer satisfaction, plus a current customer tender for a major dealership group.As always, we crown our Hero of the Month, tackle an e-bike question about transport rules in London, and wrap it all up with your favourite vehicle stories.  

In Episode 9, we kick off our new segment, Under the Hood, diving into customer insights, standout moments, and driver stories. We cover the new Do Not Disturb feature on the Portal, spotlight our Hero of the Week, and reveal the most expensive cars that we’ve moved. Plus, we talk about the most unusual vehicle delivered and announce a fun prize for the wildest driver story.

In this electrifying episode (like the pun…) of Moving from A to B, Jack and Roger dive into the world of electric vehicle movements, gathering insights from Drivers, Admin, and Operations to bring you a jam-packed and informative discussion.We cover everything from range anxiety to admin procedures, charging policies, and top tips for EV movements. Whether you're a seasoned EV driver or just getting started, this episode has something for you!🎧 Episode Highlights:🔹 01:25 - Why we drive EVs🔹 04:15 - What this podcast covers🔹 04:52 - Range anxiety: Is it still a thing?🔹 08:33 - Admin: Why they ask for further evidence🔹 10:45 - EV evidence steps🔹 13:21 - Submitting successful evidence & admin preferences🔹 15:21 - Do you get paid for charging wait time?🔹 16:32 - Overnight charging—what's allowed?🔹 17:06 - Recommended chargers for receipts🔹 18:03 - Top Tip Segment 🚀🔹 27:33 - Driver Q&A: Tesla chargers, waiting times & morePlug in and join the conversation - let’s power up your EV knowledge! ⚡🔋🎙️ Listen now!

Jack and Roger continue their deep dive into daily operations in this engaging second part. Jack puts Roger in the hot seat to discuss job pricing and whether earning potential has been impacted. The episode ends with a rapid-fire Q&A session to cover even more ground.

Join Jack and Roger as they dive into the details of day-to-day operations. In this episode, they tackle questions about checklist order, why there are sometimes so many photo requests for a particular part and job combination pricing, providing insights to keep things running smoothly. A must-listen for anyone curious about the nuts and bolts of operational efficiency!