Manufacturing Hub podcast

Ep. 272 - Systems Integration Careers: OEM, Distributor, Machine Builder and Business Owner

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Most people ask how to start a systems integrator. Rich Kuechenmeister has effectively built one five times, and the lesson is that the parent business decides what you become.

Rich is owner and partner at Fishbone Technical Services. Before that he built automation groups inside a semiconductor equipment OEM, an automation components manufacturer, a products distributor, and a custom machine builder where he stood up a UL 508A panel shop from nothing. Each of those businesses sold something different, and that changed the engineering. At a machine builder the machine is the dog and the controls are the tail. At a distributor you build toolkits so somebody else can build the solution, handcuffed to the lines you carry. Rich argues that constraint is what made him good, because a single vendor solution is easy while four component areas from four vendors is where real integration lives.

His definition of a control systems integrator stays traditional. SCADA and below, field instrumentation through PLC and HMI, bridging a little into MES. Fishbone works line control, process control on boilers, pumps and valves, and material handling where suppliers ship a motor and a few sensors and nothing more.

The business advice is specific. He would rather have one $100,000 project than ten $10,000 projects, because that is one project management cycle instead of ten. He cautions against mixing maintenance work and capital projects without a plan, since context switching between a vision system callout and a pump control program burns budget on both. Dave adds the pattern he keeps seeing: come in at the bottom and you get saved in the phone as the maintenance guy, never the capital project guy. Rich hires on desire, attitude and aptitude, and admits he was once the bottleneck himself.

Looking ahead, he expects acquisitions to keep rolling up integrators and leaving a void underneath, since a twenty person firm will not get out of bed for the projects a five person firm lived on. On AI he is practical. He turned three day estimates into eight estimates in a single day, but insists code writing is a subset of the job. He is also still doing a PLC-5 conversion and a DeviceNet upgrade.

About Rich Kuechenmeister

Rich Kuechenmeister is owner and partner at Fishbone Technical Services, a nationwide remote technical services company he co-founded in 2021 with business partner Robert Summers. Fishbone is based in Texas and covers plant engineering and control systems integration from field instrumentation through PLC, HMI and SCADA, with some MES. Rich began his career in the United States Navy working on radars, servos and guidance systems, then spent three decades in industrial automation building engineering groups before starting Fishbone.
https://fishbonetechnical.com

Timestamps
0:00 Introduction
2:20 Inside Fishbone Technical Services
5:20 From the Navy to OEMs, distributors and machine builders
9:00 Becoming unafraid and starting a company
15:40 What a control systems integrator actually is
20:40 How the parent business shapes the work
31:40 Filling the sales hopper and qualifying projects
36:40 Maintenance work versus capital projects
43:00 Hiring for desire, attitude and aptitude
48:20 Letting go of the client relationship
56:20 Distributors, acquisitions and the void they leave
1:04:40 AI, estimating and reverse engineering PLC code

References
PrOTect IT All by Aaron Crow: https://www.amazon.com/PrOTect-All-Plain-Spoken-Cybersecurity-Protecting/dp/B0HBM3F4XS
ISA/IEC 62443 Series of Standards: https://www.isa.org/standards-and-publications/isa-standards/isa-iec-62443-series-of-standards

About Your Hosts

Vladimir Romanov is a co-host of The Manufacturing Hub Podcast and the founder of Joltek, an independent manufacturing and industrial automation consulting firm specializing in modernization strategy, digital transformation, and workforce development. Joltek works with manufacturers and investors to de-risk modernization and build the internal capability to sustain results.
Connect with Vlad: https://www.linkedin.com/in/vladromanov/

Want to go deeper? Vlad and the team at Joltek have covered related topics here:
System Integrators: https://www.joltek.com/blog/system-integrators
Engineer to Entrepreneur in Manufacturing Technology: https://www.joltek.com/blog/engineer-entrepreneur-technology-business-manufacturing

Dave Griffith is a co-host of The Manufacturing Hub Podcast and founder of Capelin Solutions, an industrial automation firm helping manufacturers adopt smart manufacturing technology. He brings 15 years of experience in industrial automation and digital transformation.
Connect with Dave: https://www.linkedin.com/in/davegriffith23/

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