Episode 6: Extraordinary Customer Experience

Explore ZIM’s evolution from its 1945 founding to a global shipping leader. Avner Shats, ZIM Global Marketing Communication Manager discusses the company’s pivotal moments, including containerization, overcoming challenges, and the NYSE IPO – highlighting ZIM’s resilience and innovative spirit in maritime history.

Captain Shany Ben-David, ZIM’s first female Master Mariner, shares her journey from the hospitality industry to ship command, discussing life at sea, real-life emergencies, and how her time at sea fuels her new land-based leadership role.

ZIM’s Shlomo Moscovitch and Shay Levy talk about the company’s shift to LNG, tackling climate risk, regulatory challenges, and marine protection, while emphasizing social responsibility and ethical governance to drive sustainability and shape the future of global shipping.

Join ZIM’s EVP CFO, Xavier Destriau as he shares how the company’s daring IPO during COVID-19 led to record profits, strategic innovation, and a focus on sustainability and digitization in global shipping.

Global Customer Service VP, Karin Schweitzer and Shlomi Butansky, Digital Solutions Director at ZIM, lead ZIM’s customer-focused transformation. Combining digital solutions with the ZIM renowned human touch- the heart and foundation of ZIM’s competitive advantage in global shipping.

ZIM’s tech evolution as CTO, Oded Shachar and Business Innovation Supervisor, Yamit Swisa discuss startup partnerships, AI-driven solutions, and an innovation culture fueled by employee ideas – showing how tradition and technology are reshaping global shipping.

Discover how ZIM’s HR leaders build a people-first culture across +100 countries, tackling global challenges in talent, data-driven strategy, hybrid work, and cultural diversity— plus insights into the future of international careers.

ZIM EVP & COO David Arbel, reveals the real-time decisions behind global shipping, innovation at ZIMARK, and the human side of logistics, including mentoring and diversity. A must-listen for those interested in operations

Discover ZIM’s world – where innovation, teamwork, and bold thinking redefine shipping. Hear stories from those driving progress, from sustainability to digital breakthroughs, and see how ZIM shapes the future of global trade.