06: The really right way to close a problem ticket

More episodes from "ITIL in the Trenches Podcast Series"

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  07: Risk management

  1/14/2020

  8:35

  Risk management
• 

  06: The really right way to close a problem ticket

  1/14/2020

  4:24

  The really right way to close a problem ticket
• 

  Don't miss an episode of “ITIL in the Trenches Podcast Series” and subscribe to it in the GetPodcast app.

  
• 

  05: Release management vs. Deploy management

  1/14/2020

  2:54

  Release management vs. Deploy management
• 

  04: Incidents and requests...Not the same!

  1/14/2020

  3:04

  Incidents and requests...Not the same!
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  03: New features in the latest ITIL 4 release

  1/14/2020

  2:54

  New features in the latest ITIL 4 release
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  02: The four dimensions of ITIL 4

  1/14/2020

  6:11

  The four dimensions of ITIL 4
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  01: Can problem tickets be projects in ITIL?

  1/14/2020

  2:40

  In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!