# 33 Is Resilience Just Another Buzzword

- Navigating Crisis with Analysis & Insight (Part II) John is again in conversation with: Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein. 02:40: just reading the risk reports isn't enough, if you haven't adjusted yours processes, your crisis management plans, yours BCM olans, you haven't finished the job 06:10: Can you remember our first podcast episode together, where we spoke about virtual crisis management... the pros and cons of it? 08:41: London Stansted airport hosted the F24 Aviation Day this year and they gave a particularly impressive presentation on operational resilience and how they use F24's CIM  To access the insights from the F24 Aviation Experience Day in London, click here: F24 Aviation Experience Day - F24

- Navigating Crisis with Analysis & Insight (Part I) John is again in conversation with: Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein. 03:00 Why should a resilience manager or a crisis manager who has already a hundred hours of overtime, dealing with severe challenges round the clock read a risk report or even several risk reports? 05:29 I am curious Markus, shifting through the mountain of pages, which risk reports have you been pouring over and why are they important? 08:30 These reports help us flex our decision making skills and fortify our organisation's resilience 10:24 Cyber security and data protection will take centre stage as will the importance of talent  management and climate change adaptions, supply chain risks and the need for a fliexible holistic risk management strategy 15:05 That's really impressive exmaple of how regional conflict can have a global impact across continents 

- Wikipedia's Role in Managing Brand Reputation Rhianon Ruff has more than 10 years of experience helping Fortune 100 companies navigate Wikipedia. Rhi has contributed to boutique digital agencies during that time, working with countless brands and business leaders to update their Wikipedia entries in line with the site's rules and guidelines. While collaborating with clients, she has recognized a significant knowledge gap about the pivotal role of Wikipedia in safeguarding the digital reputation of brands. Consequently, she has taken proactive measures to elevate awareness about this crucial subject, channeling her expertise into offering insightful books and delivering engaging talks on diverse platforms. 02:30 Rhi, you are an expert who advises companies on working with Wikipedia. Can you tell our audience a bit about how Wikipedia fits into the scheme of crisis communication? 06:02 What are the common mistakes that you see crisis communication professionals frequently committing when handing Wikipedia? 12:54 To sum it up, what do you think businesses are missing out on if they don’t include Wikipedia in their crisis management process and what’s a good place to start? 15:58 What have you learnt by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? What have you learnt by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? 11:20 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?

- Trends in Resilience Jackie Ma is an accomplished mathematician and researcher specializing in applied machine learning. He obtained his MSc and Dr. rer. nat. degrees from the Technical University of Berlin. During his academic journey, he held visiting researcher positions at ETH Zurich, the University of Cambridge, and the University of Hong Kong. In 2017, he joined the Fraunhofer Institute for Telecommunications-Heinrich Hertz Institute, where he currently serves as the head of the Applied Machine Learning Group. Currently, he is heading a project on Artificial Intelligence, commissioned by the German Federal Ministry for Economic Affairs and Climate Action. His team also leads several government funded projects which explore the possibilities of Artificial intelligence in the domains of natural disaster management, healthcare and climate affairs and more." 02:32 You have been working on a project that is funded by the German Ministry for Economics and Climate Affairs where you are building an early warning system to support the German economy. Can you please tell us about the role of AI in this project – how AI can help? 04:54 How does this model cater to specific industries or industry specific needs? 06:59 What do think are the opportunities and challenges of an AI based warning system? 09:20 So it looks like AI is going to have a significant role in the Resilience industry – could you please tell us a bit about the current trends and what we can expect in the near future? 11:20 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?

- Unravelling Legal Challenges in the Digital Realm In today's special episode, Nadia Schaff and Daniel Wildmann, who are both from the international law firm, Pinsent Masons, will be addressing the legal consequences of cyber related crisis management. Nadia Schaff advises German and international clients on the implementation of the data protection and data security requirements especially in relation to cyber incidents. In addition Nadia advises on e-commerce topics which involves supporting clients with the planning and implementation of IT projects as well as drafting and negotiating on related software licensing agreements. Daniel advises national and international companies on digital transformation supporting them along the whole journey from digitalizing business processes to implementing new technologies such as cloud or blockchain services. Much of Daniel´s work is advising clients on the implementation and enforcement of data protection and data security requirements along with supporting handling cyber incidents. 03:05 - When it comes to cyber related crisis incidents, there are several repercussions that one must consider from a legal perspective. Can you share with us what those considerations are? 05:33 - How would you typically expect organisations to fulfil that communication to these third parties? 07:10 - In regards to the primary stakeholders, who else needs to be identified in such a crisis? 09:26 - How do you think companies can prepare to comply with NIS2 and what are the legal anticipations? 13:26 - What about those international organisations that operate beyond the EU and across multiple borders, how does data protection and GDPR applicability take consideration? 16:23 - How can clients develop crisis management plans that address the notification obligations across this multiple states and jurisdictions while minimising the potential conflicts of interest or  legal obligations or challenges? 20:28 - What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?

- A Deep Dive into How 2023's Crisis Shaped Businesses Worldwide In conversation with: Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein. 3:00 Not everyone is aware of the Bow-Tie method of risk Analysis 4:12 How much crisis management knowledge should a company have to call itself Crisis ready 10:03 Because it is our last podcast of the year, it's worth taking a look at the year so far... what has been the most important events this year for you Markus? 17:30 According to the European Climate Monitoring System, 2023 will be the hottest year on record. Last month broke the previous November heat record and increased the global average temperature to 1.46°C 21:53 Experiences from the CSO 360 in Berlin, and ASIS Finland

- Insights from BCI World 2023 In conversation with: Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein. 1:14 In the past we had every few years one crisis, then we had polycrisis... and now we are in the era of primacrisis. 4:23 Markus, what's your view of what's the future of Resilience. 8:15 It's so ridiculous that 50 years after tthe crisis scenario of Apollo 13, people still think that they have to manage crisis with pen and paper. 11:52 Technology increases the ability for collaboration for different divisions in an organisations or different disciplines.

- Insights from BCI World 2023 In conversation with: Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein. 5:01 People were really interested in holistic software solutions. 08:55 There's a hurricane that's come over the BCI world which no longer talks about Business Continuity but about Resilience. 10:57 Innovation Resilience, that is a term I have never heard before - where you are continuously innovating. 15: 30 There's this fear that Resilience is hardly attracting attention anymore because it's so overused

- Key Considerations for Business Compliance Guest Speaker: Dr. Roland Pulfer, Founder of Business-DNA Solutions GmbH and GRC Expert In this episode, we are joined by Dr. Roland Pulfer, a seasoned entrepreneur with over 30 years of experience and a focus on governance, risk, and compliance. The episode revolves around the Supply Chain Act, a regulatory challenge for numerous businesses. Roland sheds light on its global reach, the significant implications for businesses as well as the challenges that might come along, like e.g. complex supply chains, resource constraints within compabies, and the need for comprehensive due diligence. 02:09 Compared to other regulations of the past, how do you see the EU Supply Chain Act? What are its implications and requirements? 04:47 Which companies fall in the scope of the Supply Chain Act? What are the impacts on international companies? 08:15 What are the practical consequences for businesses? 10:45 What obstacles may arise for businesses during the implementation of these guidelines? 13:15 What advice would you give to companies obliged to comply with the Supply Chain Act? 14:40 What have you learned by working in your profession that you may have adopted as a standard practice either in your personal life or perhaps your professional life?

- Emergency Warning Service by Satellite - Part II Guest Speaker -Amélie Grangeat, Senior Product Manager, F24, Public Warning Systems Expert & Laurent Arzel, Navigation Project Leader, TELESPAZIO In this episode we are joined by two leading experts, Amelie Grangeat and Laurent Arzel, who will talk about how EWSS is revolutionizing the way we respond to emergencies by leveraging the power of satellite technology. Amelie is a Senior Product Manager at F24 and a Public Warning System Expert. She has appeared on our podcast before as well. She is in conversation with Laurent Arzel who is the Navigation Project Leader from TELESPAZIO. Listen to them talk about how technology is making Public Warning System more effective to cover all kinds of crisis scenarios. 08:42 What are the next steps/obstacles to remove so that this project goes live? 10:38 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?