How To Make A Complaint

Bex and Tano are back with a question and answer special. Our listeners have come up with a great set of GP-related questions and we've done our best to address these as honestly and directly as possible. The clinical topic for this episode is mental health, as Tano explains what GPs can do to help those who are struggling - and what people can do while they're waiting for help. Hosted on Acast. See acast.com/privacy for more information.

Bex and Tano are joined by Kieran Baker (NHS South Yorkshire ICB) and Dr Dr Satya Raghuvanshi (Head of Clinical at AccuRx) to discuss how digital solutions are helping clinicians to care for their patients. Unfortunately, Satya's sound is a little murky, but we think the quality of the discussion makes it worth persevering. Hosted on Acast. See acast.com/privacy for more information.

In our latest five minute check-up, Bex and Tano discuss the growing role technology plays in NHS primary care.In an upcoming episode, we will expand on this topic with a couple of special guests. Hosted on Acast. See acast.com/privacy for more information.

In our latest five minute check-up, Bex and Tano discuss the latest addition to the winter vaccination - the RSV vaccine.What is RSV and why should you consider the vaccine? Join us for this brief explainer. Hosted on Acast. See acast.com/privacy for more information.

How do you make a complaint regarding NHS primary care services? And what is the impact when you do? We discuss a range of scenarios and our approach to managing complaints. Hosted on Acast. See acast.com/privacy for more information.

A recent online commenter referred to GP receptionists as "the punching bags" of the practice? Ours have been called even worse. But from our perspective, reception is the heart of the practice team and our skilled receptionists are valued team members. So why are they so unfairly maligned?In our latest short bonus episodes, Tano and Bex discuss this absolutely vital role and condemn the unfair abuse they so often receive.Resources:"If I Die It Will Be Your Fault"https://www.youtube.com/watch?v=3ru4QhVZ2a8An absolute much watch video, providing an insight into what healthcare teams - and especially receptionists - encounter every day. Hosted on Acast. See acast.com/privacy for more information.

Doctor's appointments can be stressful. You will likely have between ten or fifteen minutes to discuss your problem(s) and potential solutions. That's a lot less time than you think! Bex and Tano discuss strategies for maximising your experience with the GP and provide tips to help you get the most out of your visit to the surgery.Our medical section is a summer special! But instead of beaches and pools, Tano and Bex have chosen to focus on less enjoyable aspects of the season, namely hay fever and insect bites! Hosted on Acast. See acast.com/privacy for more information.

Where have all the drugs gone? In our new series of short bonus episodes, Tano and Bex discuss medication shortages. Learn what general practice is doing to make sure patients don’t come to harm as a result of supply problems — and what you can do to help! Hosted on Acast. See acast.com/privacy for more information.

Everyone is familiar with GPs and general practice nurses - but who are all the new faces in primary care? And what do they bring to the table? We introduce some of these newer roles - nurse associates, first contact physios, physician associates, emergency care practitioners, and many more - and explain what they do and why you might find yourself sat in a consulting room with them instead of a GP or nurse.In our medical section, Tano and Bex discuss the challenges of weight management and outline what to expect from a consultation concerning your weight. Hosted on Acast. See acast.com/privacy for more information.

A quiet waiting room does not mean your GP is putting their feet up and enjoying an easy day. Face-to-face appointments with patients may be our bread and butter, but they are only the tip of a growing workload iceberg. In this episode, we explore what goes on behind the scenes in general practice and explain why there's a lot more to the GP's role than seeing patients, as important as that is.In our clinical segment, Dr Tano Rebora digs deep into one of our most commonly encountered problems: diarrhoea. How can you improve your symptoms? What will a GP consultation entail? When should you worry? Tano answers all these questions and more. Hosted on Acast. See acast.com/privacy for more information.